Frequently Asked
Questions

Q: How can I get more information or assistance with using BUSY? Who can I contact for help?

BUSY provides below customer support options, if you need any kind of support. 1: Call our 24X7 support helpline number at 8282828282 or 011 40964096 and talk to our support representatives. They will guide you through the steps and troubleshoot any problems that you may encounter. 2: Email us your query to support@busy.in and we will get back to you as soon as possible. Please provide us with your BUSY Serial No. ,and a screenshot of the error message if possible. This will help us to resolve your issue faster and better. 3: You can contact also to your authorized channel partner for any kind of support.

Q: What are the features available in different models of BUSY?

There are three models in BUSY i.e Basic, Standard and Enterprise and here are the features: Basic: In basic, we have Financial Accounting, Multi inventory, Tds/ tcs, Gst Reports (Return, Register, E-return), User configuration and VAT report Standard: In standard, we have Quotation, Order, Challan System, Scheme Management, Bill of Material and production, Voucher auditing, BUSY mobile app, Inventory features( batch no. wise detail, parameter wise stock, serial no. wise stock, MRP wise stock) , Job work, Reconcilation, BDEP. Enterprise: In enterprise including basic and standard feature also, Payroll, indent management, Branch wise item pricing, Automatic data sync from branches to headoffice, voucher or master approval, master series group, Support/Enquiry Management

Q: What training or resources are available for learning proper numeric entry in BUSY to avoid mismatches?

You can learn how to use BUSY by using our various training resources. 1.Visit our official website www.busy.in and click on the resources tab. There you will find our upcoming online webinars and previous recorded webinars.You can watch them. 2.Check the training/help videos under help menu. Ste 3.You can also check the help document available in BUSY software. Press F1 key in order to access the help document. 4.If you need any on site or online assistance from your authorized channel partner, you can contact them directly and request for their service. However, please note that their service might be chargeable depending on the time and duration of the session.

Q: What kind of customer support does BUSY provide?

BUSY provides below customer support options, if you need any kind of assistance. 1: Call our 24X7 support helpline number at 8282828282 or 011 40964096 and talk to our support representatives. They will guide you through the steps and troubleshoot any problems that you may encounter. 2: Email us your query to support@busy.in and we will get back to you as soon as possible. Please provide us with your BUSY Serial No. ,and a screenshot of the error message if possible. This will help us to resolve your issue faster and better. 3: You can contact also to your authorized channel partner for any kind of support.

Q: Do you provide training on using BUSY. How do I register softlock file in BUSY.

Yes, BUSY provides training on using BUSY to watch training videos you can visit our youtube channel named BUSY accouting software. To register softlock file in BUSY you need to follow below given steps. Step 1: Open your BUSY and then Go to company menu then select softlock registration. Step 2: Then mention serial no details like serial no, activation key etc. and leave other configuration as default. Step 3: After successful registration you will receive mail on your registered mail id with licence file attached with it. Step 4: Then copy paste that licence file in the BUSYwin folder where BUSY is install and reopen the BUSY again.

Q: What are the training resources available to learn BUSY?

You can learn BUSY by using our various training resources. 1.Visit our official website www.busy.in and click on the resources tab. There you will find our upcoming online webinars and previous recorded webinars.You can watch them. 2.Check the training/help videos under help menu. 3.You can also check the help document available in BUSY software. Press F1 key in order to access the help document. 4.If you need any on site or online assistance from your authorized channel partner, you can contact them directly and request for their service. However, please note that their service might be chargeable depending on the time and duration of the session.

Q: What additional features are available in different versions?

The features are available in different versions: Basic: In basic, we have Financial Accounting, Multi inventory, Tds/ tcs, Gst Reports (Return, Register, E-return), User configuration and VAT report Standard: In standard, we have Quotation, Order, Challan System, Scheme Management, Bill of Material and production, Voucher auditing, BUSY mobile app, Inventory features( batch no. wise detail, parameter wise stock, serial no. wise stock, MRP wise stock) , Job work, Reconcilation, BDEP. Enterprise: In enterprise including basic and standard feature also, Payroll, indent management, Branch wise item pricing, Automatic data sync from branches to headoffice, voucher or master approval, master series group, Support/Enquiry Management

Q: Where can I find BUSY tutorials and documentation?

You can access the BUSY's video tutorials and documentation by using these steps: Step 1: Visit our official website www.busy.in and click on the resources tab. There you will find our upcoming online webinars and previous recorded webinars.You can watch them and register yourself for upcoming webinars. Step 2: Use the software itself and look for the play button next to each feature. This button will take you to a short video tutorial that explains how to use that feature. Step 3: You can also access the user manual from the software by going to the Help menu.

Q: What are the features of the BASIC version compared to the STANDARD version in BUSY?

In the standard version,there are many features available compared to the basic version, 1:In Standard version,E invoice and E way Bill you can generate automaticaly from BUSY, but in Basic version, e invoice fetaure is not available. 2:In Standard version,you can reconcile the GST,But not in basic version. 3:In Standard version,you can Upload GSTR1 e return Direct upload form BUSY, 4:In Standard version,you can sent email and whatsapp directly, Those are some major features are given above,to know more comarision between Basic and standard version,you can go to our busy.in site and check.

Q: How can I get help or troubleshooting support for BUSY?

Yes, you can get help or troubleshooting support for BUSY through the following options: 1. Authorized Channel Partner: You can contact your authorized channel partner for online or on-site support. Please note that this service may be chargeable, depending on the time and duration. 2. 24×7 Helpline: You can call our 24×7 helpline at 8282 8282 82 or 011-4096 4096 for immediate assistance. 3. Email Support: You can email your query to support@busy.in Please mention your BUSY Serial Number and attach a screenshot of the error (if available) to help us resolve the issue faster.

Find Solutions to Common Issues Related to upgrade-visit-renewal - learn busy

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I get more information or assistance with using BUSY? Who can I contact for help?

BUSY provides below customer support options, if you need any kind of support.
 1: Call our 24X7 support helpline number at 8282828282 or 011 40964096 and talk to our support representatives. They will guide you through the steps and troubleshoot any problems that you may encounter. 
 2: Email us your query to support@busy.in and we will get back to you as soon as possible. Please provide us with your BUSY Serial No. ,and a screenshot of the error message if possible. This will help us to resolve your issue faster and better.
 3: You can contact also to your authorized channel partner for any kind of support.

What are the features available in different models of BUSY?

There are three models in BUSY i.e Basic, Standard and Enterprise and here are the features:
Basic: In basic, we have Financial Accounting, Multi inventory, Tds/ tcs, Gst Reports (Return, Register, E-return), User configuration and VAT report
Standard: In standard, we have Quotation, Order, Challan System, Scheme Management, Bill of Material and production, Voucher auditing, BUSY mobile app, Inventory features( batch no. wise detail, parameter wise stock, serial no. wise stock, MRP wise stock) , Job work, Reconcilation, BDEP.
Enterprise: In enterprise including basic and standard feature also, Payroll, indent management, Branch wise item pricing, Automatic data sync from branches to headoffice, voucher or master approval, master series group, Support/Enquiry Management

What training or resources are available for learning proper numeric entry in BUSY to avoid mismatches?

You can learn how to use BUSY by using our various training resources.
1.Visit our official website www.busy.in and click on the resources tab. There you will find our upcoming online webinars and previous recorded webinars.You can watch them.
2.Check the training/help videos under help menu.
Ste
3.You can also check the help document available in BUSY software. Press F1 key in order to access the help document.
4.If you need any on site or online assistance from your authorized channel partner, you can contact them directly and request for their service. However, please note that their service might be chargeable depending on the time and duration of the session.

What kind of customer support does BUSY provide?

BUSY provides below customer support options, if you need any kind of assistance.
1: Call our 24X7 support helpline number at 8282828282 or 011 40964096 and talk to our support representatives. They will guide you through the steps and troubleshoot any problems that you may encounter. 
2: Email us your query to support@busy.in and we will get back to you as soon as possible. Please provide us with your BUSY Serial No. ,and a screenshot of the error message if possible. This will help us to resolve your issue faster and better.
3: You can contact also to your authorized channel partner for any kind of support.

Do you provide training on using BUSY. How do I register softlock file in BUSY.

Yes, BUSY provides training on using BUSY to watch training videos you can visit our youtube channel named BUSY accouting software.
To register softlock file in BUSY you need to follow below given steps.
Step 1: Open your BUSY and then Go to company menu then select softlock registration.
Step 2: Then mention serial no details like serial no, activation key etc. and leave other configuration as default.
Step 3: After successful registration you will receive mail on your registered mail id with licence file attached with it.
Step 4: Then copy paste that licence file in the BUSYwin folder where BUSY is install and reopen the BUSY again.

What are the training resources available to learn BUSY?

You can learn BUSY by using our various training resources.
1.Visit our official website www.busy.in and click on the resources tab. There you will find our upcoming online webinars and previous recorded webinars.You can watch them.
2.Check the training/help videos under help menu.
3.You can also check the help document available in BUSY software. Press F1 key in order to access the help document.
4.If you need any on site or online assistance from your authorized channel partner, you can contact them directly and request for their service. However, please note that their service might be chargeable depending on the time and duration of the session.

What additional features are available in different versions?

The features are available in different versions:
Basic: In basic, we have Financial Accounting, Multi inventory, Tds/ tcs, Gst Reports (Return, Register, E-return), User configuration and VAT report
Standard: In standard, we have Quotation, Order, Challan System, Scheme Management, Bill of Material and production, Voucher auditing, BUSY mobile app, Inventory features( batch no. wise detail, parameter wise stock, serial no. wise stock, MRP wise stock) , Job work, Reconcilation, BDEP.
Enterprise: In enterprise including basic and standard feature also, Payroll, indent management, Branch wise item pricing, Automatic data sync from branches to headoffice, voucher or master approval, master series group, Support/Enquiry Management

Where can I find BUSY tutorials and documentation?

You can access the BUSY's video tutorials and documentation by using these steps:
 Step 1: Visit our official website www.busy.in and click on the resources tab. There you will find our upcoming online webinars and previous recorded webinars.You can watch them and register yourself for upcoming webinars.
 Step 2: Use the software itself and look for the play button next to each feature. This button will take you to a short video tutorial that explains how to use that feature. 
 Step 3: You can also access the user manual from the software by going to the Help menu.

What are the features of the BASIC version compared to the STANDARD version in BUSY?

In the standard version,there are many features available compared to the basic version, 
 1:In Standard version,E invoice and E way Bill you can generate automaticaly from BUSY, but in Basic version, e invoice fetaure is not available. 
 2:In Standard version,you can reconcile the GST,But not in basic version. 
 3:In Standard version,you can Upload GSTR1 e return Direct upload form BUSY, 
 4:In Standard version,you can sent email and whatsapp directly, 
 Those are some major features are given above,to know more comarision between Basic and standard version,you can go to our busy.in site and check.

How can I get help or troubleshooting support for BUSY?

Yes, you can get help or troubleshooting support for BUSY through the following options:
1. Authorized Channel Partner:
You can contact your authorized channel partner for online or on-site support. Please note that this service may be chargeable, depending on the time and duration.
2. 24×7 Helpline:
You can call our 24×7 helpline at 8282 8282 82 or 011-4096 4096 for immediate assistance.
3. Email Support:
You can email your query to support@busy.in Please mention your BUSY Serial Number and attach a screenshot of the error (if available) to help us resolve the issue faster.

Frequently AskedQuestions