Frequently Asked
Questions

Q: Why is the Voucher Number column not showing up where I placed it after the Invoice Date column in my custom report format?

If the voucher number column is not showing up where you placed it after the invoice date column it means you have not select correct field or you have not set custom report correctly

Q: I'm trying to match values using the "Match case" function, but it doesn't return results. Why is this feature not working as expected?

This match case option shows when you do filter in any report.when you apply the filter for particular field and if that field data is get match in other field then it will show.

Q: I want the expense report in the same format as the sales register with columns How can I do this

In BUSY expense report is different from the sales register. However you can view the Expense group ledger to check their transaction. Furthermore for any customization you can contact to your authorized channel partner.

Q: I am unable to locate previously saved reports in BUSY. Is there a way to access old report files?

Yes,you can see the old reports according to the desired date range from the display menu.If you disable the some feature then report related to that feature will not reflect in the display menu.

Q: My cash account shows a negative balance but I don't know why. How can I investigate what changed?

You can investigate what changed in your cash account by checking the ledger entries and transaction history to see if any recent entries or changes caused the negative balance. Some enteries balance become negative.

Q: I need help locating a specific client's records in BUSY can you help me find them?

To check specific client records in BUSY, access the account ledger using the shortcut key CTRL/ALT + L. This report displays comprehensive transaction records, encompassing sales, purchases, payments, and receipts for the specific client.

Q: My capital goods are showing incorrectly as input goods in BUSY How do I fix this

When Capital Goods Showing as Input Goods. Pls Follow the Below Steps for Correction : Step 1:Make sure to Select ITC Eligibility - Capital Goods/ Services in the Purchase , Puchase Return, Payment, Journal, Voucher.

Q: What do I do when the same product has two different rates from separate parties?

If the same product has two different rates on separate invoices, you should create separate price lists for each category of customer (e.g. dealer vs retailer) to enter different rates for the same product.

Find Solutions to Common Issues Related to accounting-reports - account books

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to see the purchase register showing complete details of all invoices including cancelled ones. What steps should I follow to get this report?

to see the purchase register showing complete details of all invoices, follow below steps
 Step 1:- Display
 Step 2:- Account Books
 Step 3:- Account Registers (Standard) and Columnar
 Step 4:- Sales / Purchase Register

Why is the Voucher Number column not showing up where I placed it after the Invoice Date column in my custom report format?

If the voucher number column is not showing up where you placed it after the invoice date column it means you have not select correct field or you have not set custom report correctly

I'm trying to match values using the "Match case" function, but it doesn't return results. Why is this feature not working as expected?

This match case option shows when you do filter in any report.when you apply the filter for particular field and if that field data is get match in other field then it will show.

I want the expense report in the same format as the sales register with columns How can I do this

In BUSY expense report is different from the sales register. However you can view the Expense group ledger to check their transaction. Furthermore for any customization you can contact to your authorized channel partner.

I am unable to locate previously saved reports in BUSY. Is there a way to access old report files?

Yes,you can see the old reports according to the desired date range from the display menu.If you disable the some feature then report related to that feature will not reflect in the display menu.

My cash account shows a negative balance but I don't know why. How can I investigate what changed?

You can investigate what changed in your cash account by checking the ledger entries and transaction history to see if any recent entries or changes caused the negative balance. Some enteries balance become negative.

What is the process to view purchase register showing complete details of invoices including cancelled ones in BUSY?

to see the purchase register showing complete details of all invoices, follow below steps
 Step 1:- Display
 Step 2:- Account Books
 Step 3:- Account Registers (Standard) and Columnar
 Step 4:- Sales / Purchase Register

I need help locating a specific client's records in BUSY can you help me find them?

To check specific client records in BUSY, access the account ledger using the shortcut key CTRL/ALT + L. This report displays comprehensive transaction records, encompassing sales, purchases, payments, and receipts for the specific client.

My capital goods are showing incorrectly as input goods in BUSY How do I fix this

When Capital Goods Showing as Input Goods. Pls Follow the Below Steps for Correction :
Step 1:Make sure to Select ITC Eligibility - Capital Goods/ Services in the Purchase , Puchase Return, Payment, Journal, Voucher.

What do I do when the same product has two different rates from separate parties?

If the same product has two different rates on separate invoices, you should create separate price lists for each category of customer (e.g. dealer vs retailer) to enter different rates for the same product.

Frequently AskedQuestions