Frequently Asked
Questions

Q: What would be the reason if the sale and purchase return vouchers not being posted to the respective accounts ledger?

If sale and purchase return vouchers not being posted to the respective accounts ledger follow the below steps: Step 1: Go to administration > Configuration > features and option > Accounts tab. Step 2: Enable Posting in accounts through sales return and purchase return feature and save the accounts tab configuration. Step 3: Resave the sale return/purchase return voucher that has already been entered in data but not reflected in the ledger report. Remark- If the above feature is disabled then sale returns and purchase returns voucher will not display in the accounting report.

Q: I am getting an error while exporting reports from the accounting software in BUSY. How can I resolve this?

If you are getting an error code 97 or above while exporting from the BUSY. Pls follow the below steps. Step 1: Make sure that the BUSY and excel should be install in the same drive. Step 2: If still error presists, then from control panel you have to repair the excel from programes and features option. Step 3: If still error presists, then you need to install the excel version 2010 or above. Step 4: Last option is to format your system if your issue still not resolved.

Q: I'm having trouble exporting my Excel file to CSV format. How can I fix this?

If you are having trouble exporting an Excel file to CSV format, you can follow these steps to resolve the issue: Step 1: Ensure you have the latest version of BUSY. If not, download the latest version. Step 2: Try repairing or updating your Excel. Step 3: Reinstall your Excel, and then attempt to export the file again. Step 4: If the issue persists, contact customer support for further assistance. Note: Take a backup of data and files before performing any processes in BUSY. You should also take a daily backup to prevent any data loss.

Q: Can I check the sales register by date, mobile number, party name, GST number, etc?

Yes, you can check the sales register by date, mobile number, party name, GST number, and other criteria in BUSY, follow these steps: Step 1: Go to administration then configuration Step 2: Select columnar report add format for sale register under account reigster Step 3: Go to body and configure all column reuired and click on save button. Step 4: Go to the Reports or display section and then choose account books Step 5: Then account registers (columnar) and select 'Sales Register'. Set the date range and the software will generate the required report.

Q: I am unable to filter the taxable amount from the total invoice value. How can I separate these two values in my reports?

there is no need to filter the taxable amount from the total invoice value you can get thode value separately through account register report to get report follow these steps step 1: go to the account books and open account registers step 2: then open sales register select all sales type , all parties step 3: select series, relevant dates, also there is one option called show bifurcation of amounts enabled that option and view report step 4: you will get separate taxable and full invoice amount.

Q: I am unable to find the taxable amounts and tax details in my reports. What should I check in the software settings?

To see report with tax details You can follow some steps: Step 1: Go to the Display and click on Accounts Books. Step 2: Now click on Accounts Register Standard and then select Sale or purchase Register and select the option for sale type or purchase type and parties for which report will be generate. Step 3:Now specify time period and then enable Tax bifurcation and other option as per your requirement for report and then press OK Option.you can see the voucher with Tax Deatails.

Q: How do I customize the chart of accounts and add new accounts in BUSY? The default does not fit my business needs.

If you want to customize the chart of accounts and add new accounts then please follow the given steps Step 1: Go to administration menu then master then account then list. Step 2: Then screen then configurable alphabatical then all accounts then list of account will load. Step 3: Then if you want to customize then click on select fields option and customize as per your requirement then save. Step 4: For add account click on add new account option and enter the details and save.

Q: How can I get my sales register entries to show in the proper account heads instead of just 'other modes'?.

for get your sales register entries with proper account head please follow the below steps step 1: go to the Account books under display menu step 2: open account register under account books and click on sales register step 3: mentioned sales type and select report on the basis of all parties, group of parties , one party or selected parties. step 4: then mentioned series, start and end date also there is other relevant options you can select as per your requirement and open report.

Q: What options do I have for filtering and sorting the data in my register reports?

You can filter and sort the data in your register reports by using the filter option available in the report. You can filter by item, date, purchase type, and value. Sorting can be done by removing or filtering out specific entries. Follow these steps for filtering: Step 1: Open the report, then press F7 or click on the upper side of the report. Step 2: Set the filter in fields such as item, date, purchase type, account, and value, etc. Then, set the operator, set filter type, and click on filter.

Find Solutions to Common Issues Related to accounting-reports - account books

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Errors (RTE/Ransome), Feedbacks and Bugs

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License Management/Softlock/Hardlock

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Software Features

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Dealer Complaint/Issues

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Dealer Complaint/Issues

What would be the reason if the sale and purchase return vouchers not being posted to the respective accounts ledger?

If sale and purchase return vouchers not being posted to the respective accounts ledger follow the below steps:
Step 1: Go to administration > Configuration > features and option > Accounts tab.
Step 2: Enable Posting in accounts through sales return and purchase return feature and save the accounts tab configuration.
Step 3: Resave the sale return/purchase return voucher that has already been entered in data but not reflected in the ledger report.
Remark- If the above feature is disabled then sale returns and purchase returns voucher will not display in the accounting report.

I am getting an error while exporting reports from the accounting software in BUSY. How can I resolve this?

If you are getting an error code 97 or above while exporting from the BUSY.
 Pls follow the below steps.
 Step 1: Make sure that the BUSY and excel should be install in the same drive.
 Step 2: If still error presists, then from control panel you have to repair the excel from programes and features option.
 Step 3: If still error presists, then you need to install the excel version 2010 or above. 
 Step 4: Last option is to format your system if your issue still not resolved.

I'm having trouble exporting my Excel file to CSV format. How can I fix this?

If you are having trouble exporting an Excel file to CSV format, you can follow these steps to resolve the issue:
Step 1: Ensure you have the latest version of BUSY. If not, download the latest version.
Step 2: Try repairing or updating your Excel.
Step 3: Reinstall your Excel, and then attempt to export the file again.
Step 4: If the issue persists, contact customer support for further assistance.
Note: Take a backup of data and files before performing any processes in BUSY.
You should also take a daily backup to prevent any data loss.

Can I check the sales register by date, mobile number, party name, GST number, etc?

Yes, you can check the sales register by date, mobile number, party name, GST number, and other criteria in BUSY, follow these steps:
Step 1: Go to administration then configuration 
Step 2: Select columnar report add format for sale register under account reigster
Step 3: Go to body and configure all column reuired and click on save button.
Step 4: Go to the Reports or display section and then choose account books
Step 5: Then account registers (columnar) and select 'Sales Register'. Set the date range and the software will generate the required report.

If data is not showing in the ledger, but is showing in list of vouchers, what is the possible issue and solution for the same in BUSY Accounting Software?

If data is not showing in the ledger, but is showing in list of vouchers then might be these possible reasons:
1. The different ledger is used in the voucher.
2. If settlement feature is enabled and whole invoice amount is adjusted to the cash. In that case you need to enable Post Settlement Data along with Party Data option under the settlement configuration.
3. If there is sales and purchase return voucher then you need to check Posting in Accounts Through Sales Return & Purchase Return option in the Accounts tab.

I am unable to filter the taxable amount from the total invoice value. How can I separate these two values in my reports?

there is no need to filter the taxable amount from the total invoice value you can get thode value separately through account register report to get report follow these steps 
 step 1: go to the account books and open account registers
 step 2: then open sales register select all sales type , all parties 
 step 3: select series, relevant dates, also there is one option called show bifurcation of amounts enabled that option and view report
 step 4: you will get separate taxable and full invoice amount.

I am unable to find the taxable amounts and tax details in my reports. What should I check in the software settings?

To see report with tax details You can follow some steps: 
 Step 1: Go to the Display and click on Accounts Books. 
 Step 2: Now click on Accounts Register Standard and then select Sale or purchase Register and select the option for sale type or purchase type and parties for which report will be generate. 
 Step 3:Now specify time period and then enable Tax bifurcation and other option as per your requirement for report and then press OK Option.you can see the voucher with Tax Deatails.

How do I customize the chart of accounts and add new accounts in BUSY? The default does not fit my business needs.

If you want to customize the chart of accounts and add new accounts then please
 follow the given steps
 Step 1: Go to administration menu then master then account then list.
 Step 2: Then screen then configurable alphabatical then all accounts then list of 
 account will load.
 Step 3: Then if you want to customize then click on select fields option and 
 customize as per your requirement then save.
 Step 4: For add account click on add new account option and enter the details
 and save.

How can I get my sales register entries to show in the proper account heads instead of just 'other modes'?.

for get your sales register entries with proper account head please follow the below steps 
 step 1: go to the Account books under display menu
 step 2: open account register under account books and click on sales register 
 step 3: mentioned sales type and select report on the basis of all parties, group of parties , one party or selected parties. 
 step 4: then mentioned series, start and end date also there is other relevant options you can select as per your requirement and open report.

What options do I have for filtering and sorting the data in my register reports?

You can filter and sort the data in your register reports by using the filter option available in the report. You can filter by item, date, purchase type, and value. Sorting can be done by removing or filtering out specific entries. Follow these steps for filtering:
Step 1: Open the report, then press F7 or click on the upper side of the report.
Step 2: Set the filter in fields such as item, date, purchase type, account, and value, etc. Then, set the operator, set filter type, and click on filter.

Frequently AskedQuestions