Frequently Asked Questions

Solutions to common issues related to Accounting ReportsAccount Books.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

Where can I find particular reports like credit note summary in the software?

To find particular reports like credit note summary in the BUSY : 
1. Go to Administration
2. Then click on Maters
3. Select Credit note with or without items vouchers
4. Following options appear: Add, Modify and List
5. Open List and check Credit Note vouchers list.
6. Go to Display
7. Select Account Books
8. Then Click on Account Registered then select registered of credit note.
9. Now you can easily check it's report.

How can I see the total amount of IGST in my sales report?

To see the total amount of IGST in my sales report , please follow below steps : 
Step 1: Go to display menu ,
Step 2: Select Account Books Report Option.
Step 3: And then select Account Registers(Standdard)
Step 4: Select Sales Register.
Step 5: Select the further option like all sale type and All parties option.
Step 6: Enable Show bifurcation of amounts option
Step 7: IGST amount will be shoen in seprate column
Step 8: Select Ok and view the report.

How can I Check all items which i have created in BUSY?

Follow below steps to check all item list which you have created in BUSY:
Step 1: Go in administration and select masters.
Step 2: Then click on item and select list option.
Step 3: Then select output on screen option and it will ask you for list of item to be shown in format,e.g,Standard, configurable aplhabatical and configure hierarchical, you can select as per your requirement.
Step 4: Then select all item or group of items.
Step 5: Check other given configuration and open the list.

How do I filter and customize reports in BUSY?

To apply filter in reports user FILTER option or press F7 on your keyboard, specify fields and value for filter and view report.
Customization in report is available for an extend within the BUSY, to apply customization follow below steps:
Step 1: Open report in which you want to add any additional value
Step 2: Click on custom column option, available for standard model only
Step 3: Add format and configure new columns and rows
Step 4: To view effect reload report with newly added format

How can we check multiple currency report?

Companies of import-export business have to deal in more than one currency. For this purpose they can enable the Multi Currency feature through which they can use various currencies while making sale / purchase or payment / receipt transactions.
To check multiple currency report follow the below steps:
Step 1: Go to Display > Account Book > Account ledger > Account- wise > Multi currency >Select the account master > Select Currency details - Alt currency.
Report will show data in multi currency .

One of my supplier ledgers is showing an error symbol but their creation and details seem okay to me. What might be causing this error indicator?

When error code 3354 is showing while opening the one supplier ledger due to some entries are not correct.
Pls follow the below steps :
Step 1: Take the data backup of your company.
Step 2: Then open the supplier ledger in the short date range.
Step 3: Then you will get particular date from which error is coming in the ledger.
Step 4: Then open the day book of that date and check the supplier entries and correct it.

I need the sales reports from BUSY in a specific format to share with management. Can I customize or format the built-in reports?

Yes, there is an option to create custom reports in BUSY, please follow below steps : 
Step 1:Open any list of masters, transactions, or a report.
Step 2:On the top, find the option for custom column.
Step 3:Click on custom column and add the necessary fields for your report.
Step 4:Save the customized format.
Step 5:Reopen the report and select the saved format.
Step 6:Now, you can share this custom report with your management.

My transaction reports are not showing complete or accurate information. What could be wrong and how can I troubleshoot this?

your transaction reports are not showing complete or accurate information because of .
1.When accessing the report, select the specific options to configure and filter the report data according to your needs. This step will help generate the accurate report you desire.
2.If you still require additional information within the report, you can customize it by adding fields or columns. Utilize the custom column feature to add extra data fields or columns that are necessary for your analysis or review.

How do I check for duplicate entries in BUSY? It seems there is double booking of some amounts.

If you want to check for duplicate entries in BUSY please follow these steps:
Step 1: Go to display menu
Step 2: Then click on check list
Step 3: Then click on voucher numbering reports
Step 4: Then click on duplicate voucher numbers
Step 5: By checking this report you can find your duplicate voucher number records in your database
Step 6: If you want you can also check other reports such as ledger and account books etc and find the duplicate entries manually

I want to view sales report what steps should I take to make this possible?

To view the sales report of your company 
follow the steps
Step1 open BUSY and go to open company option
Step2 select your desired company and open it
Step3 then go to Display menu and click on account books
Step4 click on account register standard then click sale register
Step5 click on all sale type then all parties and set date range for sale report
and enable bifurcation of amount then press Ok
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