Frequently Asked Questions

Solutions to common issues related to Accounting ReportsAccount Books.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I want to check details of registered and unregistered parties in my software. How can I do this?

for Check Registered and Unregisterd Party from BUSY Software See the below Step 
Step 1: Go to Administration Click on Account then Click on List
Step 2: Select Option Screen Click on Stander and Select group as Sundry Debtors
Step 3: after Select group Enable option Show GST Details
Step 4: Click on ok for Generate Report
Step 5: Click on Summary and Summarised on type of Dealer filed

The data is not showing up in the format I want. How can I customize the formatting options?

To customize the formatting options in BUSY, you can create custom formats for invoices, reports, and vouchers. This allows you to add or remove columns, change the layout, and include additional details as per your requirements. You can also customize the print settings, such as adjusting alignment and layout. If you need assistance with customization, you can contact BUSY support or a BUSY dealer who can help you create a customized format for a fee.

The sales register totals don't match the individual voucher totals. What is wrong?

If the sales register total does not match with the individual voucher total, then check the below steps.
Step 1: Make sure you have enter the voucher with the correct amount with tax rate.
Step 2: After the data backup, run the update master balance from housekeeping menu.
Step 3: If still issue presists, then voucher list and sales register in the short range then you will get date from which the mismatch is coming then correct it.

I need to open a customer's account report. How do I do that?

If you want to check an account in BUSY, you can follow these steps:
Step 1: Press ALT+L to open account ledger and specify the account name of which you want to check the balance.
Step 2: Then, you need to enter the Date Range for which you want to see the report and click on OK or press F2.
Step 3: The report will show you the Closing Balance of the selected account for the given period.

How can I generate a report to see registered and unregistered parties separately?

for Check Registered and Unregisterd Party from BUSY Software See the below Step 
Step 1: Go to Administration Click on Account then Click on List
Step 2: Select Option Screen Click on Stander and Select group as Sundry Debtors
Step 3: after Select group Enable option Show GST Details
Step 4: Click on ok for Generate Report
Step 5: Click on Summary and Summarised on type of Dealer filed

What should I do if sale entry not show in sale ledger?

If sale entry not show in sale ledger then follow these steps:
Step 1: Go to admnistration then go to master
Step 2: Now Go to Item master and open item master
Step 3: Check may be any other account tag in item master
Step 4: If other account tag then value show in this account instead of sale ledger or sale account
Step 5: Change account and tag sale account and resave voucher then check sale ledger

How to download invoice reports for a specific period in BUSY?

To download or export invoice report for a specific time period then follow the given steps:
Step 1: Go to Display Menu
Step 2: Click on Account Books Option
Step 3: Then click on Account register (Standard)
Step 4: Then click on Specific report like sale or puchase register
Step 5: Then specify Date range and get a list of all invoices
Step 6: Then click on export button to export all the invoices in respective form

How do I change the report format to A format?

To change report format, have to add custom column, follow the steps to add custom column:
Step 1: After opening your desired report click on custom column option present on top of report
Step 2: Mention format name
Step 3: Specfity heading of column, position and data type
Step 4: Then slect field and save format
Step 5: Now open the report agian with your created format
Note: Custom column option only available for standard and enterprise model.

How do I open an ABG account ledger in BUSY?

For check accounting ledgers in BUSY you can follow these steps:
Step 1: Go in Display.
Step 2: Then select Account Books.
Step 3: Then select Account Ledger.
Step 4: Then select Account wise Standard or T Format in which you want to see.
Step 5: Then select option All account, One account, Selected account and Group of account.
Step 6: Then open it & check accordingly.
Step 7: Also you can press ALT + L for see account ledger via shortcut.

How do I view my old invoices in the software?

To view the old invoices in BUSY software follow below mentioned steps:
Step 1: Go to transaction tab then select invoice like-sale and purchase for which you want to check old invoices
Step 2: Then open that invoice from list or modify option and you will be able to see old bills in BUSY
apart from that you can also check old invoices from display menu through various reports like - sales analysis and sales register etc.
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