Frequently Asked Questions

Sometimes, the reports can shows a mismatch to correct it, follow these steps:
1. Select the correct date-range
2. Select the correct filters for report view
3. Update the latest BUSY release and then check 
4. Check Incomplete vouchers from Housekeeping menu
5. Update master balances from Housekeeping menu
6. Regenerate dual vouchers from Housekeeping menu 
7. If the problem still persist, then take a backup and then rewrite A/c books

If you want to see the tax total in BUSY, You can check the invoice that shows the tax summary at the bottom. This will give you the tax rate wise amount. You can also use various report options that show you the tax details for different periods and transactions. Some of these reports are Sale / Purchase Registers, GST Summary, GST Registers, GST Returns, etc.

If today's sale is not visible in the account ledger of BUSY, it might be due to these possible reasons:
Step 1: May be you are checking the account ledger report with the wrong date range.
Step 2: In sale voucher selected different ledger and checking report of different ledger.
Step 3: Might be you are using settlement feature and whole bill amount adjusted to cash or other modes.

If you want to see the Sales Ledger in BUSY, you can follow these steps:
Step 1: Go to Display menu and click on Account Books then Account Ledger.
Step 2: Select Account-wise and click on One Account.
Step 3: Select Sales as ledger name and enter the date range. The sales ledger will open of selected period.
Step 4: You can also press shortcut key "ALT+Lto open any ledger.

To compile a full sales report from BUSY for monthly data to the head office follow the steps 
 Step1 Go to transaction menu and click on sales then click to list then click on screen
 step2 select the date range and enable value of items and press ok 
 Step3 then click on export and select the require file to export then press ok

There can be several reasons you unable to see the warranty period field in your sales reports even after adding it as a custom column in BUSY.
 1. Ensure that you have selected correct field for warrenty period.
 2. Ensure that you have reload the report after adding the custom column.
 3. Also be sure that you have save the format after adding custom column.

If you want to change the date while opening the ledger please follow these steps:
Step 1: When you open the ledger it will ask you to specify the date range you can specify date and open the ledger
Step 2: If you have already opened the ledger report and you want to change date there you can press F2 shortcut key to change the ledger date

Here's a simplified explanation with steps: 
 If you can't see certain invoices entered last financial year in your current year's accounts, it's because each financial year is separate. Invoices from the previous year don't automatically appear in the current year. However, you can switch to the last financial year by pressing the F11 key and then check for the required sales invoices or vouchers.

If you want to get the cash ledger and UPI ledger data in same report you can follow given below steps:
Step 1: Go to display menu
Step 2: Then click on account books
Step 3: Then click on account ledger
Step 4: Then click on account-wise then click on standard
Step 5: Afterwards click on selected accounts 
Step 6: Select the cash and upi account and generate the report

To determine the cause of difference in sales account balance, you can check the following aspect:
 1.Confirm that all sales entries have been accurately posted in BUSY.
 2.Check the relevant report in short range and find the date of mismatch.
 3.Double check that you have entered the correct date while viewing the report.
 4.You can also check by compare inventory record to insure the accuracy.