Frequently Asked
Questions
Find Solutions to Common Issues Related to accounting-reports - account books
I have found an unexplained difference in my sales account balance. How can I determine what caused this?
To determine the cause of difference in sales account balance, you can check the following aspect:
1.Confirm that all sales entries have been accurately posted in BUSY.
2.Check the relevant report in short range and find the date of mismatch.
3.Double check that you have entered the correct date while viewing the report.
4.You can also check by compare inventory record to insure the accuracy.
The preview in the software does not match my actual reports. Why could this be happening in BUSY?
If the preview in the software is not showing proper in the reports.
Pls follow the below steps:
Step 1: Make sure that the hardware configuration should be proper.
Step 2: Make sure that the screen resolution of the system should be 1024x768 or 1366x768 with scaling 100 percent.
Step 3: Check that in the reports the print as it grid configuration should be proper.
How can I search for the sale voucher with the bill amount in BUSY?
To search for a sale voucher with the bill amount in BUSY, follow these steps:
Step 1: Go to Transaction and click on the sales tab.
Step 2: Choose List option and specify the date range and enable show value of items.
Step 3: Now, click on the OK tab to open the report then search amount by F3 or apply the filter on the amount by F7.
Why am I not able to see individual and personal accounts separately in BUSY?
To see individual or personal accounts in BUSY you need to follow the steps
1 go to display menu and click on account books
2 click on account ledger and click on account wise then click on standard
3 select the individual account by click on one account
4 then select the individual account name and set the period and ok
I want to access my previous invoices and bills. What should I do?
If you want to access your previous invoices and bills please follow these steps:
Step 1: Go to transactions menu
Step 2: Then select the voucher type such as sale,purchase
Step 3: Then you can access your previously generated invoices from modify or list option
Step 4: You can also check various reports of invoices from display menu such as sales analysis,account books etc
How can I filter invoice lists by date, customer, amount etc on BUSY?
To filter invoice lists by date, customer, amount, etc. in BUSY, you can use the filter option. Go to the invoice list or report, and look for the filter icon or button. Click on it and select the desired filter criteria such as date range, customer name, or invoice amount. Apply the filters and the invoice list will be filtered based on your selected criteria.
Unable to view invoice details on screen despite customer support showing online. Why?
To view invoice details on screen properly follow below steps:
Step 1: Go in transaction section.
Step 2: Select relevant voucher.
Step 3: Then click on modfiy or List option as per your requirement.
Step 4: Open it and check the invoice details.
Step 5: Also check the user restrictions.
If still issue persists then share concern on support@busy.in
Why am I unable to view the invoice details on my screen when the customer support agent says they are showing it to me online?
There can be several possible reasons that you unable to view the invoices.
1. Make sure that you have rights to view the invoices.
2. If you are open the voucher in modify mode Then check voucher no is it correct or not
3. IF you are checking the invoice in list then ensure that the date range is selected correctly.
I want to generate a particular report in BUSY but the option is not showing. What should I do?
If a particular report option is not showing in BUSY, you can try the following steps:
Step 1: Check if you have the latest version of BUSY installed.
Step 2: Ensure that you have the necessary permissions to access and generate the report.
Step 3: Verify if the report option is available in a different section or under a different name.
What should I do if I cannot remember the voucher number for a purchase that I want to edit?
If you cannot remember the voucher number for a purchase that you want to edit in BUSY then follow below steps:
Step 1: Go transaction menu and select the purchase invoice
Step 2: After that select list option and then press on screen option
Step 3: Then specify voucher series, date range and choose ok to view list and check the voucher you want to edit.