Frequently Asked
Questions

Q: How can I set up multiple GSTINs (Goods and Services Tax Identification Numbers) in BUSY?

If you wants to specify Multiple GSTIN for account ledger then you can specify it into Account alias option but if you want to specify it for you company then you can use the Multi Branch option which is an Enterprise feature

Q: What should i enter in books commencing from date in BUSY while creating a company?

Books Commencing From date is the starting point for your financial records. It represents the date from which you want to begin tracking your financial transactions. You can enter the date from when you want to start recording your business transactions in the BUSY.

Q: I am getting an error related to data directory mismatch in client and server. How to resolve this?

To fix the data directory mismatch follow these steps: Step 1: Check data directory in main server and match with client server. Step 2: Untick Abover information for current session only ok. Step 3: Close both BUSY and restart BUSY in main server then client server.

Q: I have issues with my GSTIN or URN on E-Invoice. How can I modify it in BUSY?

To modify or update the company GSTIN, follow these steps: Step 1: Go to Administration then click on Configuration menu. Step 2: Select features and option then click on GST/VAT tab Step 3: Update the GST number of company in GSTIN field and save the configuration.

Q: How do I change the default GST billing period from monthly to quarterly or vice versa?

To change the default GST billing period from monthly to quarterly or vice versa in BUSY, go to Feature and Options, select GST and VAT, and check the return frequency. Then, select the desired billing period (monthly or quarterly) and save the changes.

Q: Can you please give me step-by-step instructions on how to edit the company name?

To change the company name you need to follow some steps: Step 1: Take backup of your company and open it Step 2: Now click on the company menu option and click on edit company option. Step 3: Now enter the correct name save the changes.

Q: Where should I go for help with setting up and configuring the software?

If you need any help with setting up and configuring the software, you can contact to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: Can you guide me to locate the folder from which data exist ?

You can find location of folder from which data exist by following below steps: Step1: Open BUSY software and go to company menu Step2: Then click on set data directory option and here you are check data location from where your actual data exist

Q: How can I get help with setting up and configuring the software?

If you need any help with setting up and configuring the software, you can contact to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: how can I change the pincode of my company in BUSY?

To change the pincode of your company in BUSY, follow below steps: Step 1: take the latest backup of your company Step 2: Go to company menu and select edit company option Step 3: Then edit company pincode and select save option to save changes.

Find Solutions to Common Issues Related to configurations - company configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I set up multiple GSTINs (Goods and Services Tax Identification Numbers) in BUSY?

If you wants to specify Multiple GSTIN for account ledger then you can specify it into 
 Account alias option but if you want to specify it for you company then 
 you can use the Multi Branch option which is an Enterprise feature

What should i enter in books commencing from date in BUSY while creating a company?

Books Commencing From date is the starting point for your financial records. It represents the date from which you want to begin tracking your financial transactions. You can enter the date from when you want to start recording your business transactions in the BUSY.

I am getting an error related to data directory mismatch in client and server. How to resolve this?

To fix the data directory mismatch follow these steps:
Step 1: Check data directory in main server and match with client server.
Step 2: Untick Abover information for current session only ok.
Step 3: Close both BUSY and restart BUSY in main server then client server.

I have issues with my GSTIN or URN on E-Invoice. How can I modify it in BUSY?

To modify or update the company GSTIN, follow these steps:
Step 1: Go to Administration then click on Configuration menu.
Step 2: Select features and option then click on GST/VAT tab
Step 3: Update the GST number of company in GSTIN field and save the configuration.

How do I change the default GST billing period from monthly to quarterly or vice versa?

To change the default GST billing period from monthly to quarterly or vice versa in BUSY, go to Feature and Options, select GST and VAT, and check the return frequency. Then, select the desired billing period (monthly or quarterly) and save the changes.

Can you please give me step-by-step instructions on how to edit the company name?

To change the company name you need to follow some steps:
Step 1: Take backup of your company and open it
Step 2: Now click on the company menu option and click on edit company option.
Step 3: Now enter the correct name save the changes.

Where should I go for help with setting up and configuring the software?

If you need any help with setting up and configuring the software, you can contact to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Can you guide me to locate the folder from which data exist ?

You can find location of folder from which data exist by following below steps:
Step1: Open BUSY software and go to company menu
Step2: Then click on set data directory option and here you are check data location from  where your actual data exist

How can I get help with setting up and configuring the software?

If you need any help with setting up and configuring the software, you can contact to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

how can I change the pincode of my company in BUSY?

To change the pincode of your company in BUSY, follow below steps:
Step 1: take the latest backup of your company 
Step 2: Go to company menu and select edit company option
Step 3: Then edit company pincode and select save option to save changes.

Frequently AskedQuestions