Frequently Asked
Questions

Q: issue in Custom Column Report Issue how to resolved ?

if there issue related custom column then make sure while you add any column through custom column then make sure all the field or details are correct .

Q: How can I close the company from the software?

To close a company in BUSY, you should use the Close Company from company menu / press ESC button instead of the cross button or the Task Manager.

Q: How do I change my billing address?

To change company address, follow these steps: Step 1: Go to Company menu then click on edit company option Step 2: Now, Update the company address and save the configuration.

Q: I need to include an ampersand (&) in my company name in the email, but it says that is a special character. How can I include & in the company name?

To include an ampersand in your company name in email, simply type the ampersand symbol (&) in place of the word 'and' in email ID in company configuration.

Q: I need to open a second BUSY window while the first one is still processing. Will this cause any issues?

Yes, you can open a second BUSY window while the first is processing for that you can minimise screen then open BUSY again by click on BUSY icon

Q: I want to check the details of my company registered in the software. What options should I use?

For check company detail please follow these steps: 1. Open company then go in company menu 2. Then Go in Edit company and check company details

Q: If I select copy masters and configuration option, will all the users also be copied?

Yes, if you select the Copy Masters, Configuration and users option in BUSY Accounting software, all the users will also be copied along with the masters and configuration.

Q: Where can I find the option Change Financial Year in the the administration menu of BUSY?

To access the Change Financial Year option in BUSY, follow these steps: Step 1: Open the company, click on the Administration menu, and select the option for Change Financial Year.

Q: I entered the wrong phone number while setting up BUSY, how can I correct it?

To edit phone number in BUSY follow the steps below: Step 1: Go to company configuration then edit company Step 2: Now change phone number and save

Q: How do I switch between combined and separate reports for multiple companies in BUSY

You can work with multiple companies at the same time by opening different tabs in BUSY. And open the desired report and press ALT+Tab to switch between companies.

Find Solutions to Common Issues Related to configurations - company configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

issue in Custom Column Report Issue how to resolved ?

if there issue related custom column then make sure while you add any column through custom column then make sure all the field or details are correct .

How can I close the company from the software?

To close a company in BUSY, you should use the Close Company from company menu / press ESC button instead of the cross button or the Task Manager.

How do I change my billing address?

To change company address, follow these steps:
Step 1: Go to Company menu then click on edit company option
Step 2: Now, Update the company address and save the configuration.

I need to include an ampersand (&) in my company name in the email, but it says that is a special character. How can I include & in the company name?

To include an ampersand in your company name in email, simply type the ampersand symbol (&) in place of the word 'and' in email ID in company configuration.

I need to open a second BUSY window while the first one is still processing. Will this cause any issues?

Yes, you can open a second BUSY window while the first is processing for that you can minimise screen then open BUSY again by click on BUSY icon

I want to check the details of my company registered in the software. What options should I use?

For check company detail please follow these steps: 
 1. Open company then go in company menu 
 2. Then Go in Edit company and check company details

If I select copy masters and configuration option, will all the users also be copied?

Yes, if you select the Copy Masters, Configuration and users option in BUSY Accounting software, all the users will also be copied along with the masters and configuration.

Where can I find the option Change Financial Year in the the administration menu of BUSY?

To access the Change Financial Year option in BUSY, follow these steps:
Step 1: Open the company, click on the Administration menu, and select the
option for Change Financial Year.

I entered the wrong phone number while setting up BUSY, how can I correct it?

To edit phone number  in BUSY  follow the steps below:
Step 1: Go to company configuration then edit company 
Step 2: Now change phone number and save

How do I switch between combined and separate reports for multiple companies in BUSY

You can work with multiple companies at the same time by opening different tabs in BUSY. And open the desired report and press ALT+Tab to switch between companies.

Frequently AskedQuestions