Frequently Asked
Questions

Q: How do I resolve the issue of missing orders in the software?

To resolve issue of missing orders , please follow below steps: Step 1: Go to Display menu and then select Check List tab Step 2: And then select Audit trail report and check the if you did any changes in the existing orders. Step 3: And also check in the same option missing voucher numbering report .

Q: How can I correct invoice amounts that are calculating incorrectly?

To correct invoice amounts that are calculating incorrectly in BUSY, you can check the tax settings, voucher entries, and product pricing. Ensure that tax inclusive pricing is disabled and that the calculations are based on the correct tax rates. Additionally, double-check the order in which you enter discounts, TDS, and GST amounts in the invoice.

Q: I added a new % tax item but it is not showing up in the sales module during billing. What should I do to resolve this?

To resolve the issue of a newly added 12% tax item not showing in the sales module during billing in BUSY, you need to check that item is created properly or or not and the tax category has been properly assigned to the item. Also, ensure that the tax rate is correctly entered and saved.

Q: How can I correct the stock to actual values for items showing negative stock in BUSY?

If you want to correct the stock quantity then you have to pass the physical stock voucher from below steps. Step 1: Click on Transactions Step 2: Then Physical Stock Step 3: Then Add Here mention the Items who has negative stock and can generate it. Note :- Do this process after the data backup.

Q: Why am I getting a message about the material center change previously when I change production?

When you change production in BUSY, you may receive a message about material center change because the software tracks the raw materials used in production and the material center where they were consumed. This helps in maintaining accurate stock levels and tracking production costs, also need to check above configuration which is specified in BOM.

Q: Unable to make a sales return with GST enabled in BUSY. What to do?

for feeding Sale Returne Entry from BUSY follow the below Step Step 1: Go to Transaction Sales Return (Cr. Note) then Click on add Step 2: feed Voucher Serise and Voucher Date then select sale type Step 2: Enter the party details item details and GST Step 3: Save the Transcation

Q: I need help reconciling my inventory with book stock. What is the process?

To reconcile your inventory with book stock you can follow these steps: Step 1:Go to transactions menu Step 2:Then click on physical stock voucher then open it Step 3: Then you need to load the items then you can specify the physical stock quantity available and you will be able to match stock with your book stock

Q: Why am I getting an error message Invalid data. Total quantity adjusted is not equal to the quantity to be adjusted while trying to save the sale quotation?

The error message 'Invalid data. Total quantity adjusted is not equal to the quantity to be adjusted' appears while trying to save the sale quotation because the total quantity adjusted in the quotation does not match the quantity to be adjusted. The quantities need to be equal in order to save the quotation successfully.

Q: I am getting an error that the voucher number is already exist when trying to make entries. What should I check to correct this?

If BUSY is showing error about voucher number that already exist then you need to make sure that in previous voucher,same vocuher number should not be enter if enter then you need to change number in previous or current voucher.Otherwise you use Auto mode voucher numbering option it will take number automatically in voucher.

Q: How do I update the stock on a specific date and pick up the stock from a particular place?

To update stock on a specific date and pick up the stock from a particular place in BUSY Accounting, Step 1: Go to transaction menu Step 2: Select stock journal Step 3: Mention voucher date then select from and to material center Step 4: Now mention then item and qty in item generated section then save

Find Solutions to Common Issues Related to configurations - inventory voucher entry

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I resolve the issue of missing orders in the software?

To resolve issue of missing orders , please follow below steps:
Step 1: Go to Display menu and then select Check List tab
Step 2: And then select Audit trail report and check the if  you did any changes in the existing orders.
Step 3: And also check in the same option missing voucher numbering report .

How can I correct invoice amounts that are calculating incorrectly?

To correct invoice amounts that are calculating incorrectly in BUSY, you can check the tax settings, voucher entries, and product pricing. Ensure that tax inclusive pricing is disabled and that the calculations are based on the correct tax rates. Additionally, double-check the order in which you enter discounts, TDS, and GST amounts in the invoice.

I added a new % tax item but it is not showing up in the sales module during billing. What should I do to resolve this?

To resolve the issue of a newly added 12% tax item not showing in the sales module during billing in BUSY, you need to check that item is created properly or or not and the tax category has been properly assigned to the item. Also, ensure that the tax rate is correctly entered and saved.

How can I correct the stock to actual values for items showing negative stock in BUSY?

If you want to correct the stock quantity then you have to pass the physical stock voucher from below steps.
 Step 1: Click on Transactions
 Step 2: Then Physical Stock
 Step 3: Then Add
 Here mention the Items who has negative stock and can generate it.
 Note :- Do this process after the data backup.

Why am I getting a message about the material center change previously when I change production?

When you change production in BUSY, you may receive a message about material center change because the software tracks the raw materials used in production and the material center where they were consumed. This helps in maintaining accurate stock levels and tracking production costs, also need to check above configuration which is specified in BOM.

Unable to make a sales return with GST enabled in BUSY. What to do?

for feeding Sale Returne Entry from BUSY follow the below Step 
 Step 1: Go to Transaction Sales Return (Cr. Note) then Click on add 
 Step 2: feed Voucher Serise and Voucher Date then select sale type 
 Step 2: Enter the party details item details and GST 
 Step 3: Save the Transcation

I need help reconciling my inventory with book stock. What is the process?

To reconcile your inventory with book stock you can follow these steps:
Step 1:Go to transactions menu 
Step 2:Then click on physical stock voucher then open it
Step 3: Then you need to load the items then you can specify the physical stock quantity available and you will be able to match stock with your book stock

Why am I getting an error message Invalid data. Total quantity adjusted is not equal to the quantity to be adjusted while trying to save the sale quotation?

The error message 'Invalid data. Total quantity adjusted is not equal to the quantity to be adjusted' appears while trying to save the sale quotation because the total quantity adjusted in the quotation does not match the quantity to be adjusted. The quantities need to be equal in order to save the quotation successfully.

I am getting an error that the voucher number is already exist when trying to make entries. What should I check to correct this?

If BUSY is showing error about voucher number that already exist then you need to make sure that in previous voucher,same vocuher number should not be enter if enter then you need to change number in previous or current voucher.Otherwise you use Auto mode voucher numbering option it will take number automatically in voucher.

How do I update the stock on a specific date and pick up the stock from a particular place?

To update stock on a specific date and pick up the stock from a particular place in BUSY Accounting, 
Step 1: Go to transaction menu
Step 2: Select stock journal 
Step 3: Mention voucher date then select from and to material center
Step 4: Now mention then item and qty in item generated section then save

Frequently AskedQuestions