Frequently Asked Questions

If customer not showing in voucher in Dropdown then please follow these steps 
 1. Go in administration then go in master 
 2. Then Go in account and click on modify and select account master 
 3. Check party account group it is correct or not it must be debtor or creditor 
 4. If Group is wrong then mention correct group 
 If customer not showing in list then please follow these steps 
 1. Take backup of your data 
 2. Then Go in House-keeping Then click on Regenerate master help file 
 3. Then click on account only and click on ok

To see item's current stock while selecting it in voucher, you need to follow these steps:
Step 1: Take backup of your data.
Step 2: Open your company then go to administration menu and click on configuration sub menu.
Step 3: Select masters configuration option then select master type as item and on right side you will see number of additional field in dropdown.
Step 4: Check how many fields you have configured so increase it upto 3 and specify the current stock field then mention width and save.
Step 5: A window will appear to run regenerate master help file so press yes to run and check after complete it.

If you are facing a problem while applying tax then follow the below steps:
 Step 1: Go to Administration menu 
 Step 2: Click on masters option 
 Step 3: Then click on Tax category option 
 Step 4: Then click on Modify button 
 Step 5: Then select gst 5% slab and open it in modify mode 
 Step 6: Then make sure to mention Tax rate IGST as 5 % and CGST and SGST as 2.5% 
 Step 7: Then make sure to select correct Tax type as Goods or service 
 Step 8: Then click on save button and save the changes

If you want to manage customer and vendor accounts in BUSY, you can create separate ledgers for each customer and vendor. To create them you can follow these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on Masters.
Step 2: Select Account and click on Add. 
Step 3: Enter all the necessary details such as Name, Group, Address, GSTIN, etc and save. You can also set credit limits, credit period, and other relevant information. This will help you track transactions, generate reports, and maintain a record of all interactions with your customers and vendors.

IF HSN Code Inavlid showing Follow These steps: 
 Step 1:Open BUSY. 
 Step 2: Go to Administration. 
 Step 3: Go to masters. 
 Step 4: click on Item then select modify. 
 Step 5: Go to HSN/SAC Code for GST click Validate. 
 Step 6: If it is showing invalid then click on Search HSN/SAC Code and choose correct HSN code and mention then validate hsn . 
 NOTE:Sometime HSN code belongs to services which is started from 99 it is also causes of error so make sure product nature belongs to services or Goods then mention correct HSN code according to product nature.

To filter and check for specific serial numbers in BUSY, please follow below steps:
Step 1: Log into BUSY and Open the Company . 
Step 2: Look for the Display Menu option.
Step 3: In the Display Menu,select Batch and Serial Number and param wise reports.
Step 4: Once you are in the Batch and Serial Number and param wise reports., you will see options to choose a Item Serial number stock Report.
Step 5: Select the one option from the report to be generated for window. 
Step 6: After specifying the date , the report will show you the  specific serial numbers status of the item .

To set up custom duties as an expense group in BUSY, you can follow these steps:
1. Click on Administration Menu
2. Click on Master 
3. Select Account Group
4. Click on "Addto create a new expense group.
5. Enter a suitable name for the expense group, such as "Custom Duties."
6. Save the changes and exit the expense group window.
7. Now, go to the "Accountsmenu and select "Account"
8. Create a new Account for custom duties by clicking on "Add."
9. Enter the necessary details, such as account name, group, and other relevant information.
10. Assign the custom duties expense group to this account.
11. Save the changes and exit the account window.

No, it is not mandatory to have unique HSN codes for each item in BUSY you can enter same HSN codes for multiple items.
 To Add/Modify/Delete items in BUSY, you need to follow these steps:
 Step 1: Open your company, then, go to Administration tab.
 Step 2: Select Masters the click on Item.
 Step 3: Click on Add to create new items.
 Step 4: Enter all the necessary details such as Name, Group, Unit, etc and save it.
 Step 5: Click on Modify and select the Item to modify it.
 Step 6: You can press F8 to delete that item after opening in modify mode.

To do not maintain stock balance of a particular item in BUSY, follow below steps:
Step 1: Take the latest backup of your data before any process
Step 2: Go to Administration menu and then submenu master and then select Item option 
Step 3: Then select modify option and then select the item master in which you do not want to maintain the stock
Step 4: Now select do not maintain stock balance as Y and save item master by pressing save option
Step 5: After that go to house keeping menu and sub menu update master balance and press ok to start the process of update master balance.

For entering billing information like station pincode, etc. when generating and invoice in BUSY it pick details from party master. Please follow below mention steps for modify party master:-
 Step 1:- Administration Tab
 Step 2:- Masters
 Step 3:- Account
 Step 4:- Modify, Select party master and then enter all details in party master like pincode address, station, state, etc.
 For bill to ship to address change please follow below mention steps for Billing shipping address:-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Voucher Series configration 
 Step 4:- Sales, Select series and then Voucher Configration
 Step 5:- Enable Separate Billing/Shipping Details option