Frequently Asked
Questions

Q: Why am I unable to use a 4-digit HSN code for my items even though it exceeds Rs 5 crore turnover?

According to GST rules, if your turnover exceeds Rs 5 crore, you need to use a 6 or 8 digit HSN code. Using a 4-digit HSN code will result in an error.

Q: How can I ensure that the alternate unit is set correctly for an item before I make a sale or purchase?

To ensure that the unit is set correctly for an item before making a sale or purchase in BUSY, you can check the unit set for the item in the item master.

Q: How do I issue stock for items that have the "Do not maintain stock balance" option enabled?

You cannot issue stock for items that have the "Do not maintain stock balance" option enabled because this option means that the stock balance will not be maintained for that particular item.

Q: I am getting invalid error while validate the gst number of party. How can i correct it?

If you are getting invalid GST number error that means you have specify incorrect GSTIN of counter party in party master. You should mention the correct one then check by validate it.

Q: Why is the items summary not reflecting in the report even though the stock is full?

If in item monthly summary report not showing stock of that item even though purchases exist then might be the option of Don't Maintain Stock Balance is enabled in the Item Master.

Q: How do I log into a company directly in BUSY without going through the master configuration?

To log into a company directly in BUSY without going through the master configuration, you can log in as the admin user of the company.you can skip the master configuration in BUSY.

Q: I made changes to tax categories but am still getting errors. What should I do?

To avoid errors after changes made in the tax categories, make sure you save the changes properly. Also, you need to enter the item again in the voucher to apply the changes.

Q: How do I tag tax categories like "% plus cess" to items in BUSY?

TO tag 5 % tax categry in item go to: Step 1 : Click on administration Step 2 : Then master Step 3 : Click on modify Step 4 : Open item and tag tax category

Q: I have two parties with the same name in different villages. How can I identify which entry belongs to which party in the reports? I need the village name added.

You can add the village name with the party name for same parties of different village.The print name should be same so that in print it show the correct print name.

Q: I'm trying to make a payment but the name of the party is not showing up, it just shows dots/blank. How do I fix this?

To resolve this issue please follow below steps : Step 1: Please check column character width you set in custom column . Step 2 : Modify party master and resave it

Find Solutions to Common Issues Related to configurations - master configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Why am I unable to use a 4-digit HSN code for my items even though it exceeds Rs 5 crore turnover?

According to GST rules, if your turnover exceeds Rs 5 crore, you need to use a 6 or 8 digit HSN code. Using a 4-digit HSN code will result in an error.

How can I ensure that the alternate unit is set correctly for an item before I make a sale or purchase?

To ensure that the unit is set correctly for an item before making a sale or purchase in BUSY, you can check the unit set for the item in the item master.

How do I issue stock for items that have the "Do not maintain stock balance" option enabled?

You cannot issue stock for items that have the "Do not maintain stock balance" option enabled because this option means that the stock balance will not be maintained for that particular item.

I am getting invalid error while validate the gst number of party. How can i correct it?

If you are getting invalid GST number error that means you have specify incorrect GSTIN of counter party in party master. You should mention the correct one then check by validate it.

Why is the items summary not reflecting in the report even though the stock is full?

If in item monthly summary report not showing stock of that item even though purchases exist then might be the option of Don't Maintain Stock Balance is enabled in the Item Master.

How do I log into a company directly in BUSY without going through the master configuration?

To log into a company directly in BUSY without going through the master configuration, you can log in as the admin user of the company.you can skip the master configuration in BUSY.

I made changes to tax categories but am still getting errors. What should I do?

To avoid errors after changes made in the tax categories, make sure you save the changes properly. Also, you need to enter the item again in the voucher to apply the changes.

How do I tag tax categories like "% plus cess" to items in BUSY?

TO tag 5 % tax categry in item go to:
Step 1 : Click on administration
Step 2 : Then master
Step 3 : Click on modify
Step 4 : Open item and tag tax category

I have two parties with the same name in different villages. How can I identify which entry belongs to which party in the reports? I need the village name added.

You can add the village name with the party name for same parties of different village.The print name should be same so that in print it show the correct print name.

I'm trying to make a payment but the name of the party is not showing up, it just shows dots/blank. How do I fix this?

To resolve this issue please follow below steps : 
Step 1: Please check column character width you set in custom column . 
Step 2 : Modify party master and resave it

Frequently AskedQuestions