Frequently Asked Questions

Solutions to common issues related to ConfigurationsMaster Configuration.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

How do I select the tax category for an item and what is the difference between 14 and 28 tax categories?

To select the tax category for an item in BUSY ,please follow below steps:
Step 1: go to the item master and select the appropriate tax category for that item.
Step 2: The difference between 14 and 28 tax categories is the percentage of tax applied. 14% tax category applies a tax rate of 14%, while 28% tax category applies a tax rate of 28%.

I want to add the party name in the return for a cash transaction. What is the process?

To add the party name in the return for a cash transaction, 
You need to add and maintain the party master for the return transaction.
For this, you need to follow the below steps:
Step 1: Go to Administration.
Step 2: then select Masters
Step 3: then select Account,
Step 4: then select Add and put the relevant information and save the master.

I have godowns in multiple states but GST registered address in one state. How do I handle that?

If you have single GSTIN but having multiple godowns then you can specify the godown address in material center master by follow these steps:
Step 1: Go to Administration then click on master menu.
Step 2: Select the material center option then click on add option.
Step 3: Now, Create the material center and update the godown address in material center address field. and save the master.

How do I configure a separate cell type for export bills that charge 1 tax in BG?

To configure a separate sale type for export bills that charge one tax in BUSY , follow the steps below:
Step 1: Go to Administration
Step 2: Select master then click on sale type
Step 3: Select add and mention master name
Step 4: Now select region as central then select export
Step 5: In tax calculation select single rate and mention rate of tax then save

How can I add new units of measurement, such as cubic meters, square meters, or running meters?

To  add new units of measurement, such as cubic meters, square meters, or running meters please follow the below steps: 
Step 1: Go to the Administration tab and click on Masters.
Step 2: Select Unit and click on Add and enter
Step 3: All the required details such as Name, Print Name, Alias, UQC (for GST e-Return),UQC (For E -bill Way ) and save.

The mobile number/email is not showing up correctly for a customer/vendor. How can I edit this?

To edit your customer / vendor mobile number or email id in BUSY, you need to follow these steps:
Step 1: Go to Administration menu then click on Masters.
Step 2: Select Account then Modify.
Step 3: Select your customer / vendor and after open it you can update the mobile number and email id then save changes.
Note: Take backup of your data before making any changes.

What causes duplicates in the product masters and how can I prevent this from happening?

Duplicate item masters can arise due to various reasons, including incorrect data entry or importing data from multiple sources. To mitigate this, it is crucial to thoroughly review item names before importing them into BUSY, ensuring correct spelling in Excel aligns with BUSY data. If the same item name is created again, BUSY will display an error indicating that the item name already exists.

Can I show freight charges under indirect expenses instead of direct expense in BUSY?

Yes, you can show freight charges under indirect expenses by change the group of account in BUSY. You can follow these steps to modify account.
Step 1: Go to administration section then click on master tab.
Step 2: Select account then click on modify option.
Step 3: Select the required master then change the account group from direct expense to indirect expense group and save the master.

How do I check which all groups and accounts are tagged in BUSY masters?

For check account group tagging in account master list please follow these steps:
1. Go in administration then go in master
2. Then go in Account and click on list
3. Then click on screen and then click on standard format
4. Then click on all accounts and open list
5. click on summary choose parent group then click on show sub detail and click on summarize

What should be done if the quantity is displaying with three decimal places?

To add or remove quantity decimals in BUSY, please follow below steps:
Step 1: Log into Company and go to Administration Menu .
Step 2: And Select configuration tab and choose features and options .
Step 3: After that select inventory menu and here you can see Qty. decimals places option.
Step 4: Now here you can set the qty decimals as per your requirement.
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