Frequently Asked
Questions

Q: What is the process for correcting an incorrectly tagged account?

For Correcting anincorre t tagged under account master in BUSY, please follow below steps: Step 1: Go to Administration menu Step 2: And then select masters. Step 3: Select Account master option. Step 4: Select Modify option Step 5: Select account from the list and modify . Step 6: change account Group to change the tagging account Step 7: always take a backup before changing the account group .

Q: What all masters/registries are available in the software?

There are various masters and registers available in BUSY. 1. Masters available in BUSY are item, account, account group, item group etc. that can be access from administration menu and master option. 2. Register available in BUSY are inventory registers and accounting registers such as sale register and purchase register that can be access from display menu under account books and inventory books.

Q: How to create service item in BUSY?

To post sales invoice for service or non inventory item in BUSY, follow these steps: Step 1: Go to administration section then click on master menu Step 2: Now, select the item then click on add tab Step 3: Create the item with required details and enable the do not maintain stock balance option and specify service account in place of sales account and save the master.

Q: The item window is not showing multiple price options for the same product during billing. How can I see all the price variants for an item?

In BUSY, you will able to see the multiple item price list in item master instead at billing. To check the multiple item prices list in BUSY, follow these steps: Step 1: Go to administration then click on master menu Step 2: Choose the item option then select modify tab Step 3: After select the required master, can check the multiple price list at saving the item master.

Q: Has there been an update to the software that changed the Central IGST value to 12, or is this a configuration issue?

There is no update to the software that changes the Central IGST value to 12. It might be a configuration issue. To check follow the steps below: Step 1: Go to administration then masters Step 2: Now select sale type or purchase type Step 3: Then click modify now mention the name of the sale or purchase type Step 4: Correct sale tax percentage then save.

Q: I am trying to add a Tax category but am unable to find where to add that. what should i do ?

If you want to add a Tax category in BUSY please follow these steps: Step 1: Go to the administration menu Step 2: Afterwards click on masters Step 3: Then click on the item Step 4: Then click on add to add item master Step 5: Afterwards specify the name, unit group, etc, and tax category as a service then save the master

Q: How do I select the tax category for an item and what is the difference between 14 and 28 tax categories?

To select the tax category for an item in BUSY ,please follow below steps: Step 1: go to the item master and select the appropriate tax category for that item. Step 2: The difference between 14 and 28 tax categories is the percentage of tax applied. 14% tax category applies a tax rate of 14%, while 28% tax category applies a tax rate of 28%.

Q: I want to add the party name in the return for a cash transaction. What is the process?

To add the party name in the return for a cash transaction, You need to add and maintain the party master for the return transaction. For this, you need to follow the below steps: Step 1: Go to Administration. Step 2: then select Masters Step 3: then select Account, Step 4: then select Add and put the relevant information and save the master.

Q: I have godowns in multiple states but GST registered address in one state. How do I handle that?

If you have single GSTIN but having multiple godowns then you can specify the godown address in material center master by follow these steps: Step 1: Go to Administration then click on master menu. Step 2: Select the material center option then click on add option. Step 3: Now, Create the material center and update the godown address in material center address field. and save the master.

Q: How do I configure a separate cell type for export bills that charge 1 tax in BG?

To configure a separate sale type for export bills that charge one tax in BUSY , follow the steps below: Step 1: Go to Administration Step 2: Select master then click on sale type Step 3: Select add and mention master name Step 4: Now select region as central then select export Step 5: In tax calculation select single rate and mention rate of tax then save

Find Solutions to Common Issues Related to configurations - master configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What is the process for correcting an incorrectly tagged account?

For Correcting anincorre t tagged under account master in BUSY, please follow below steps:
Step 1: Go to Administration menu 
Step 2: And then select masters.
Step 3: Select Account master option.
Step 4: Select Modify option
Step 5: Select account from the list and modify .
Step 6: change account Group to change the tagging account 
Step 7: always take a backup before changing the account group .

What all masters/registries are available in the software?

There are various masters and registers available in BUSY.
 1. Masters available in BUSY are item, account, account group, item group etc. that can be access from administration menu and master option.
 2. Register available in BUSY are inventory registers and accounting registers such as sale register and purchase register that can be access from display menu under account books and inventory books.

How to create service item in BUSY?

To post sales invoice for service or non inventory item in BUSY, follow these steps:
Step 1: Go to administration section then click on master menu
Step 2: Now, select the item then click on add tab
Step 3: Create the item with required details and enable the do not maintain stock balance option and specify service account in place of sales account and save the master.

The item window is not showing multiple price options for the same product during billing. How can I see all the price variants for an item?

In BUSY, you will able to see the multiple item price list in item master instead at billing.
To check the multiple item prices list in BUSY, follow these steps:
Step 1: Go to administration then click on master menu
Step 2: Choose the item option then select modify tab
Step 3: After select the required master, can check the multiple price list at saving the item master.

Has there been an update to the software that changed the Central IGST value to 12, or is this a configuration issue?

There is no update to the software that changes the Central IGST value to 12. It might be a configuration issue. To check follow the steps below:
Step 1: Go to administration then masters 
Step 2: Now select sale type or purchase type 
Step 3: Then click modify now mention the name of the sale or purchase type
Step 4: Correct sale tax percentage then save.

I am trying to add a Tax category but am unable to find where to add that. what should i do ?

If you want to add a Tax category in BUSY please follow these steps: 
Step 1: Go to the administration menu 
Step 2: Afterwards click on masters 
Step 3: Then click on the item 
Step 4: Then click on add to add item master 
Step 5: Afterwards specify the name, unit group, etc, and tax category as a service then save the master

How do I select the tax category for an item and what is the difference between 14 and 28 tax categories?

To select the tax category for an item in BUSY ,please follow below steps:
Step 1: go to the item master and select the appropriate tax category for that item. 
Step 2: The difference between 14 and 28 tax categories is the percentage of tax applied. 14% tax category applies a tax rate of 14%, while 28% tax category applies a tax rate of 28%.

I want to add the party name in the return for a cash transaction. What is the process?

To add the party name in the return for a cash transaction, 
 You need to add and maintain the party master for the return transaction.
 For this, you need to follow the below steps:
 Step 1: Go to Administration.
 Step 2: then select Masters
 Step 3: then select Account,
 Step 4: then select Add and put the relevant information and save the master.

I have godowns in multiple states but GST registered address in one state. How do I handle that?

If you have single GSTIN but having multiple godowns then you can specify the godown address in material center master by follow these steps:
Step 1: Go to Administration then click on master menu.
Step 2: Select the material center option then click on add option.
Step 3: Now, Create the material center and update the godown address in material center address field. and save the master.

How do I configure a separate cell type for export bills that charge 1 tax in BG?

To configure a separate sale type for export bills that charge one tax in BUSY , follow the steps below:
Step 1: Go to Administration
Step 2: Select master then click on sale type
Step 3: Select add and mention master name 
Step 4: Now select region as central then select export 
Step 5: In tax calculation select single rate and mention rate of tax then save

Frequently AskedQuestions