Frequently Asked
Questions

Find Solutions to Common Issues Related to configurations - master configuration

FAQs

I am unable to add custom tax categories with different names and rates in the software. It only has pre-defined categories. How can I add my own custom tax categories?

To add tax category for Custom,you can follow some steps: 
 Step 1: Go to Administration and then click on Master. 
 Step 2: Now click on Tax Category and click on Add option. 
 Step 3: Enter name for custom tax and type and then enter tax rate in GST Rate Info for IGST,CGST and SGST and Save the master.

How could i mentioned the pin code in the account master show it can be picked correctly and reduce the chances of errors

There are two ways to mentioned the Pin code in the account masters: 
 1. Firstly you can mentioned the pin code in account masters mannually and the second one is 
 2. You can Validate the GSTIN and it can be picked automatically as per GSTIN details. 
 3. You can choose any option mentioned above as per your convinence.

I'm seeing my freight costs in expenses as negative values in BUSY. Why is this happening and how can I fix it?

if freight charges are valuedShowing negatives in the balance sheetSee the following steps:
Step 1: Go to Administration. Click on Accounts.
Step 2: Click on Modify, then select the account.
Step 3: Change Account Group to Expenses if you have a debit balance.
Step 4: If if credit balance, then select group is indirect income.
Step 5: Save the Master and Generate Report Issue will Solve

I am unable to add a new client in BUSY. It gives an error message. What is wrong?

To add a new client in BUSY. If it gives an error message, you should check the below reason:
1. When you are adding the client, you should click F3 and then from Administration, select Masters, then select Account.
then select Modify, select the account, and check if all the necessary details have been entered or not. If it shows an error message,

What do I do if I am unable to see the payment account option when making a payment?

To create a account whom you want to make payment , please follow below steps:
Step 1: Go to Administration menu and then selct masters tab.
Step 2: Click on the Account option and select add tab 
Step 3: and add all relavant details like name , account group, GSTIN, Address, Contact Details etc.
Step 4: Save all the information on click save button.

Why am I unable to add bags in an item as a alternate unit in BUSY ?

This is possible due to bag unit not available in unit list.
For this you have to add unit and for add unit please follow below steps:
Step 1: Go to administration menu then go in master menu
Step 2: Then go in unit menu and click on add and add unit from bag name
step 3: Now you can mention bag in alternate unit.

How can I ensure that the contact number I enter is saved correctly in BUSY Accounting Software?

To ensure that the contact number is saved correctly in BUSY, Please follow below steps:
Step 1: Go to Administration menu and then selct masters tab.
Step 2: Click on the Account option and select add tab 
Step 3: and add all relavant details like name , account group, GSTIN, Address, Contact Details etc.
Step 4: Save all the information on click save button.

Where can I make a new bill sundry for TDS and give it a new name?

To make a new TDS bill sundry in BUSY, you can follow these steps:
Step 1: Go to administration section then click on master menu and select bill sundry tab.
Step 2: Choose add option then specify the tds bill sundry name, specify the bill sundry type, bill sundry nature etc.
Step 3: After made configuration in bill sundry master, you can save it.

I need help locating an expense group I created in BUSY It seems to have disappeared

If you cannot see an expense group in BUSY, please try these troubleshooting steps:
Step 1: Make sure that the expense group is not deactivated. You can check this by going to the Administration tab and click on Utilities.
Step 2: Run the Regenerate Master Help Files option from the Housekeeping menu. This will refresh the master data and help files of BUSY.

How can I change the group of account from direct income to indirect income group?

To change the group of account in account master from direct income group to indirect income group in BUSY, follow these steps:
Step 1: Go to administration section then click on master tab.
Step 2: Select account then click on modify option.
Step 3: Select the required master then change the account group from direct income to indirect income group and save the master.