Frequently Asked
Questions

Q: I want to convert order quantities from yards to meters. Is there a way to do unit conversion in BUSY?

Yes, there is a way to do unit conversion in BUSY. You can set up unit conversion for items in the item master by specifying the main unit as yards and the subunit as meters. Then, you can define the conversion factor between yards and meters. This will allow you to convert order quantities from yards to meters.

Q: The GST number for my company registered in Haryana is showing as invalid. What should I do to resolve this?

If the GST number for your company registered in Haryana is showing as invalid, Step 1 : You should check if the GST number entered is correct and matches the registration details. Step 2: If it is correct, you may need to contact the GST department or a tax professional for further assistance in resolving the issue.

Q: How do I add a mail ID for a party in BUSY so it picks it up automatically when emailing?

You can mention email id of party in party master for add follow these steps: 1. Go in Administration Then go in master 2. Then go in Accounts click on modify and select account 3. Then mention Mail id in E-mail option Note- If you mention mail id in billing/shipping window then it will auto pick when email bill.

Q: Locating options to find and modify email field in customer accounts in BUSY and adding email IDs for customers?

Steps to add the email id in the account master of the company. Step:1 Go to the administration option and select master option in it. Step:2 Then select account and select add or modify option as the case may be. Step:3 Now can mention the email id in the given filed in the account master.

Q: I am getting an error that says "Item Blocked". What does this mean and how can I resolve it?

If you are getting Item Blocked error during voucher entry in BUSY, it means that item is blocked. To unblocke it, follow these steps: Step 1: Go to Administration then click on Utilities. Step 2: Select Block Account / Item and select the Master Type as Item. Step 3: Select the item name and set N on Block Master then save.

Q: I am confused about making changes to items and heads in BUSY. What is the correct process to follow?

To modify or change the items in BUSY then follow these steps: Step 1: Go to administration section then click on master menu Step 2: Choose the item option then click on modify tab Step 3: Access the required item master in modify mode and update the details as per requirement and save the item account.

Q: I am unable to add or delete items in the inventory module of BUSY. What should I do?

If you are unable to add or delete items in the inventory module of BUSY, you should check if you have the necessary permissions to perform these actions. Make sure you have the appropriate user role and access rights. If you still encounter issues, it is recommended to contact the customer support team of BUSY for further assistance.

Q: I want to tag my income and expenses to separate accounts. What is the process to do this?

To tag your income and expenses to separate accounts, you need to create separate ledger accounts for each category. For income, create an income account and for expenses, create an expense account. Then, while recording transactions, select the appropriate account to tag the income or expense. This will help you track and categorize your income and expenses separately.

Q: How do I specify sale and purchase accounts for the delivery charge item in BUSY Accounting Software?

By default entry item entry gone into sale and purchase account further if you want tag account in item master follow these steps: step 1: Go in administration then go in master step 2: Go in Item and select item step 3: Go in specify sales account and take specify here and tag sale account same as tag purchase account.

Q: How can I check in bulk for the items hsn code is correct or not in BUSY?

To check the items hsn code in bulk whether it is correct or not then follow the below steps. Step 1: Click on transactions and gst misc. utilities Step 2: Then validate hsn code for multiple hsn code, here tick the select all items option and press the load data. after the select all item and click on validate online.

Find Solutions to Common Issues Related to configurations - master configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to convert order quantities from yards to meters. Is there a way to do unit conversion in BUSY?

Yes, there is a way to do unit conversion in BUSY. You can set up unit conversion for items in the item master by specifying the main unit as yards and the subunit as meters. Then, you can define the conversion factor between yards and meters. This will allow you to convert order quantities from yards to meters.

The GST number for my company registered in Haryana is showing as invalid. What should I do to resolve this?

If the GST number for your company registered in Haryana is showing as invalid, 
 Step 1 : You should check if the GST number entered is correct and matches the registration details.
 Step 2: If it is correct, you may need to contact the GST department or a tax professional for further assistance in resolving the issue.

How do I add a mail ID for a party in BUSY so it picks it up automatically when emailing?

You can mention email id of party in party master for add follow these steps:
1. Go in Administration Then go in master 
2. Then go in Accounts click on modify and select account 
3. Then mention Mail id in E-mail option 
Note- If you mention mail id in billing/shipping window then it will auto pick when email bill.

Locating options to find and modify email field in customer accounts in BUSY and adding email IDs for customers?

Steps to add the email id in the account master of the company. 
 Step:1 Go to the administration option and select master option in it. 
 Step:2 Then select account and select add or modify option as the case may be. 
 Step:3 Now can mention the email id in the given filed in the account master.

I am getting an error that says "Item Blocked". What does this mean and how can I resolve it?

If you are getting Item Blocked error during voucher entry in BUSY, it means that item is blocked. To unblocke it, follow these steps:
Step 1: Go to Administration then click on Utilities.
Step 2: Select Block Account / Item and select the Master Type as Item.
Step 3: Select the item name and set N on Block Master then save.

I am confused about making changes to items and heads in BUSY. What is the correct process to follow?

To modify or change the items in BUSY then follow these steps:
 Step 1: Go to administration section then click on master menu 
 Step 2: Choose the item option then click on modify tab 
 Step 3: Access the required item master in modify mode and update the details as per requirement and save the item account.

I am unable to add or delete items in the inventory module of BUSY. What should I do?

If you are unable to add or delete items in the inventory module of BUSY, you should check if you have the necessary permissions to perform these actions. Make sure you have the appropriate user role and access rights. If you still encounter issues, it is recommended to contact the customer support team of BUSY for further assistance.

I want to tag my income and expenses to separate accounts. What is the process to do this?

To tag your income and expenses to separate accounts, you need to create separate ledger accounts for each category. For income, create an income account and for expenses, create an expense account. Then, while recording transactions, select the appropriate account to tag the income or expense. This will help you track and categorize your income and expenses separately.

How do I specify sale and purchase accounts for the delivery charge item in BUSY Accounting Software?

By default entry item entry gone into sale and purchase account further if you want tag account in item master follow these steps:
step 1: Go in administration then go in master
step 2: Go in Item and select item 
step 3: Go in specify sales account and take specify here and tag sale account same as tag purchase account.

How can I check in bulk for the items hsn code is correct or not in BUSY?

To check the items hsn code in bulk whether it is correct or not then follow the below steps.
Step 1: Click on transactions and gst misc. utilities
Step 2: Then validate hsn code for multiple hsn code, here tick the select all items option and press the load data. after the select all item and click on validate online.

Frequently AskedQuestions