Frequently Asked Questions

To take the backup from BUSY then follow the below steps.
Step 1: Go to administration and then configuration
Step 2: Then backup configuration and you can specify the folder path from monday to sunday.
Step 3: Enable the option prompt for backup at the time of closing the company  it means when you close the company then window get open to ask for backup either yes or no. If you enable the enforce backup option then company will get close without taking the backup then save it.

If you are trying to update your company information but the system not accepting 
 the login ID then you should follow the steps 
 Step1 take the backup of your company and send it to support@busy.in to recover 
 login ID password and its a chargeable service 
 Step2 after you get the recover data open company with new ID password 
 Step3 then go to company menu and click on Edit compny 
 Step4 then edit the company details like address company name

If some parties are not displaying the station option and you want to add station details, follow these steps: 
 Step 1: Station options depend on your account group. Check the account groups, and the default station option is visible for most groups. 
 Step 2: To check this go to Administration, select Master, and click on Accounts. 
 Step 3: Click on Modify then select your account and verify the associated groups. 
 Step 4: In the Accounts Master you can add station details.

If you have made a mistake in the item description on an invoice, you can modify it by following these steps: 
 Step 1: Reopen the voucher. 
 Step 2: After entering the item on the invoice, locate the Item Description option, and modify it accordingly. 
 To cancel a voucher in BUSY, follow these steps: 
 Step 1: Open the voucher. 
 Step 2: Use the shortcut key ALT + X to cancel the voucher. 
 Step 3: Please provide remarks/reasons for the cancellation.

If You want to Marking Transaction Under Services Or goods for GST, follow these steps: 
 Step 1: Go to Administration, select Masters, then click on Items, and finally click on Modify. 
 Step 2: Select the item and Set the tax category to goods/Services. If you want to create a new tax category, press F3 on the tax category and create it. 
 Step 3: Also, check the HSN code. It should be a goods HSN code. For this, click on Validate and check.

To update a supplier's GST number in BUSY, you can follow these steps:
 Step 1: Go to administration menu
 Step 2: Then click on masters option
 Step 3: Then click on account 
 Step 4: Afterwards open the supplier master from modify or list option
 Step 5: Then you can update GSTIN of supplier from GSTIN number field 
 Step 6: Then save the master
 By following these steps, you will be able to update the GST number for your supplier in BUSY

If the user dashboard appear as a blank screen in BUSY then make sure the user dashboard is configured properly. Further, follow the below steps to check the user dashboard configuration:
Step 1: Go to administration section then click on configuration option
Step 2: Choose the user dash board configuration then select the required user.
Step 3: Configuration the dashboard and save the format.
Step 4: Now, Go to display section then click on my dashboard.
Step 5: specify report date then press on Ok tab and check the report.

You are not able to enter voucher between Aprit to September because you have freezed you data . Follow the steps to unfreeze it:
Step 1: Go to administration then utilities 
Step 2: Now select data freezing option 
Step 3: Select partial or full as per requirement 
Step 4: In full data freeze all transaction will be freezed to the mentioned date 
Step 5: In partial freezing you can select which voucher type is required for freezing
Step 6: Mention no in data freezeing to unfreeze data

You can update the date wise HSN codes in BUSY by following these steps:
Step 1: Go to administration menu
Step 2: Then click on masters option
Step 3: Then click on item 
Step 4: Then open the item master from modify or list button
Step 5: Then click on hsn code field and then click on checkbox available at the right side of HSN code field
Step 6: Then you can specify the date and HSN code in that field and click on ok button and save the master

To put you BUSY data on rewrite, you can follow these steps:
Step 1: Go to Housekeeping menu 
Step 2: Click on Rewrite Books.
Step 3: A backup confirmation window will appear. If you have latest backup, you can proceed by clicking on You can proceed as I have the latest backup option. Process will start sucessfully.
Note : The time it takes to complete the process depends on the amount of data you have. Ensure you have latest backup before performing any housekeeping option in BUSY.