Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - other configurations
How do i resolve invalid OTP error while user registeration in demo mode?
To resolve the invalid OTP error while user registeration in BUSY for demo mode
Step 1: Check the specified mobile number once if still not received
Step 2: Then mention another mobile no. and try again
Step 3: If both email and mobile not received any OTP then chcek your internet connection
Step 4: Ensure to check your antivirus if any
Step 5: Exclude BUSYwin.exe from antivirus as it might be block BUSY
How can we check blocked and unblocked item list in BUSY?
In BUSY, you can check the list of blocked item list by follow these steps:
Step 1: Go to administration section then click on utilities
Step 2: Click on Block account/item then choose the item in master range
Step 3: Now, click on blocked master option and check the list
BUSY does not have any report in which you can check the item with unblocked status. Further, you can contact to your local channel partner in order to customized the report.
Why i am unable to close company without taking backup?
You are unable to close company without taking backup because you have enable the option of enforce backup at the time of closing company , To disable the feature follow below steps:
Step 1: Go to administration menu and click on configuration submenu
Step 2: After that select backup configuration option and select enforce backup select enforce backup at the time of closing company option as N to disable this feature
Step 3: Now select save to save the configuration.
Resolve issue of inability to generate something in BUSY.
If you are unable to generate and save an invoice in BUSY, follow these guidelines:
1: Always open the company with the main user.
2: In the case of the enterprise version, if a BUSY user is using the Voucher approval feature, then approved vouchers cannot be modified by sub-users.
3: Follow the correct steps to add the voucher.
4: Check the warning alarm settings.
5: Ensure that sub-users have the necessary rights.
Resolve inability to generate and save invoices in BUSY.
If you are unable to generate and save an invoice in BUSY, follow these guidelines:
1: Always open the company with the main user.
2: In the case of the enterprise version, if a BUSY user is using the Voucher approval feature, then approved vouchers cannot be modified by sub-users.
3: Follow the correct steps to add the voucher.
4: Check the warning alarm settings.
5: Ensure that sub-users have the necessary rights.
The stock level does not show as negative when I make a sale with quantity in stock in BUSY. How can I configure it to show negative stock levels warning?
If you want to show the Negative Stock Warning, follow these steps.
Step 1. Go to Administration menu then click on configuration
Step 2. Now in the line with negative stock select the Warning Only option by ticking the checkbox.
Step 3. Now Click the Save button to save the changes, and when you create an invoice for items with 0 stock, the software will display a warning message indicating that your stock is going into negative.
I need to add/modify details like GSTIN, PAN etc. for a client after creating the bills. How can I do that?
To add or modify details like-GSTIN,PAN etc you need to follow below steps:
Step 1: Go to administration tab
Step 2: Then click on masters option
Step 3: Then click on account option
Step 4: If you want to create a ledger click on add option
Step 5: If you want to modify details of party like-PAN and GSTIN Then click on modify option then search the party name open it and you can modify the details and save it
Is there a way to automatic update the price parameter-wise after change in the item master?
No, when you update price in the item master it will not update parameter wise prices. If you want to update parameter wise price, follow the below steps:
Step 1: Take backup of your company and open it.
Step 2: Go to administration menu then select configuration sub menu.
Step 3: Select item parameter wise pricing then select item name and click on show details.
Step 4: All the parameters will load and you can update prices as required then save.
How to generate invoices with -digit HSN codes in BUSY when the system allows only digits?
To generate invoice with 8 digit HSN code you need know first:
In BUSY minium of 6 digit HSN code and maximum 8 digit code.
For change HSN code in BUSY you need to follow these steps:
Step 1: Open Item master in modify mode.
Step 2: Click on Three Dot infront of HAN/SAC code for GST window will appear of Date wise HSN Info then mention date and HSN code and save.
What steps should I follow to create a new item, Soyabean Yellow, in BUSY?
If you want to create an item in BUSY, follow these steps:
Step 1: Go to Administration, click on Masters, and select Item Master.
Step 2: Click on Add, enter the name of the item, input details such as name, unit, and other necessary information, and then save.
Step 3: If you want to create an item at the time of invoice generation, press F3 on the Item entry window and create the item.