Frequently Asked
Questions

Q: I updated the HSN code but somehow the tax rate also changed, why did this happen?

Making any changes in HSN code automatically affect tax rates,as it is not possible.Further it may be changed maniually,So if you have any backup before changes,you can check that by restoring.

Q: Some items show wrong units of measure in my reports. How can I correct this?

Please follow below menion steps for correction in units:- Step 1:- Administration Tab Step 2:- Masters Step 3:- Units Step 4:- Modify, select unit in which you wants to made correction after correction regenrate report

Q: I want to update my company address in BUSY software. What steps should I follow?

To update your business address in BUSY you can follow the steps 1 open BUSY company 2 go to company edit menu option 3 update your business details like address city etc

Q: Why are the new tax rates not reflecting in the invoices generated in BUSY?

To reflect the new tax rate in invoice, remove the item which is already entered by using the shortcut key F9 and then again enetred it then save the voucher successfully.

Q: How do I re-index the software if my reports are not showing updated data?

Here are the steps to resolve this issue : Step 1: Go to House keepingmenu Step2 : Select and run reindexed database Step 3 : before proceeding this utility take backup

Q: The invoice I generated is not showing properly. What could be the reason for this error?

You will first need to inform us about the specific problem or error you are encountering in BUSY ,After that, we will be able to provide you with some guidance.

Q: How are warnings and restrictions set up in BUSY?

If you want to set warnings and restrictions then please follow the given Steps Step 1: Go to administration menu then configuration. Step 2: Then select warning alarm as per your requirement.

Q: How can i access the features option in BUSY?

To access the features option in BUSY, follow these steps: Step 1: Go to administration then select the configuration tab Step 2: Click on features/option and access the required tab in same.

Q: . What are BUSY support hours for customer service?

To contact a BUSY technician for help, you can reach out to their customer support team through their website or call their helpline at +91-8282828282 or 011-40964096 24 /7 .

Q: How can I provide feedback for the service received from BG support?

To provide feedback for the service received from BG support for BUSY , you can email your feedback to support@busy.in or use the feedback option available on their website.

Find Solutions to Common Issues Related to configurations - other configurations

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I updated the HSN code but somehow the tax rate also changed, why did this happen?

Making any changes in HSN code automatically affect tax rates,as it is not possible.Further it may be changed maniually,So if you have any backup before changes,you can check that by restoring.

Some items show wrong units of measure in my reports. How can I correct this?

Please follow below menion steps for correction in units:-
Step 1:- Administration Tab
Step 2:- Masters
Step 3:- Units
Step 4:- Modify, select unit in which you wants to made correction after correction regenrate report

I want to update my company address in BUSY software. What steps should I follow?

To update your business address in BUSY
you can follow the steps 
1 open BUSY company 
2 go to company edit menu option 
3 update your business details like address city etc

Why are the new tax rates not reflecting in the invoices generated in BUSY?

To reflect the new tax rate in invoice, remove the item which is already entered by using the shortcut key F9 and then again enetred it then save the voucher successfully.

How do I re-index the software if my reports are not showing updated data?

Here are the steps to resolve this issue : 
Step 1: Go to House keepingmenu 
Step2 : Select and run reindexed database 
Step 3 : before proceeding this utility take backup

The invoice I generated is not showing properly. What could be the reason for this error?

You will first need to inform us about the specific problem or error you are encountering in BUSY ,After that, we will be able to provide you with some guidance.

How are warnings and restrictions set up in BUSY?

If you want to set warnings and restrictions then please follow the given 
Steps
Step 1: Go to administration menu then configuration.
Step 2: Then select warning alarm as per your requirement.

How can i access the features option in BUSY?

To access the features option in BUSY, follow these steps:
Step 1: Go to administration then select the configuration tab
Step 2: Click on features/option and access the required tab in same.

. What are BUSY support hours for customer service?

To contact a BUSY technician for help, you can reach out to their customer support team through their website or call their helpline at +91-8282828282 or 011-40964096 24 /7 .

How can I provide feedback for the service received from BG support?

To provide feedback for the service received from BG support for BUSY , you can email your feedback to support@busy.in or use the feedback option available on their website.

Frequently AskedQuestions