Frequently Asked
Questions

Q: How do I change my BUSY login password if I forget it

If you forgot your company's login usernam & password and want to reset that, you can follow these steps: Step 1: Create a backup of your company data Step 2: Email your backup files to us at support@busy.in Step 3: Attach a password reset request on your company’s letterhead with your Serial No., Contact Name, and Contact No. This will help us to verify your identity and process your request faster. Step 4: We will send your data back after reset password As soon as possible.

Q: I can open ledgers on the main BUSY server but not on other PCs. What could be causing this?

If you are not able to see ledgers on the client PC, check the user rights. Follow these steps: Step 1: Make sure your company is logged in as the super user so that you can access the features and options tab. Step 2: If you are a sub-user, log in to the company as an Admin user. Step 3: Go to the Administration menu and click on Users. Step 4: Click on Modify select the user and then give the rights to view reports.

Q: I am unable to see certain menus and options in the software dashboard. Why is this happening?

IF you ar unable to see certain menus and options in BUSY,it might be you are login as sub user and its user restrictions,to give roghts to the user you can follow given steps: Step 1:Go to the Administrtaion menu, Step 2:Click on users, Step 3:Open that user in modify mode,click menu rights, here you can give rights to this user,then re open the company as sub user again then check the options and menu will be shown.

Q: How can I change my admin ID and password of my company in BUSY?

If you need to change the admin ID and password in BUSY for your company, follow the steps below: Step 1: Log in with the current admin ID and password in the company. Step 2: Click on the Administration menu, then select the User option. Choose the admin user name and select the modify option. Step 3: Update the new admin user ID and password and save the changes. From the next login onwards, use the new admin ID and password to log in.

Q: How do I add or remove users and set permissions for them in BUSY?

To add users in BUSY follow these steps: Step 1: Go to administration menu Step 2: Then click on users Step 3: Then click on add Step 4: Then you can add or modify the user and its rights To remove user you need to open the user from modify or list option if it is subuser press F8 key to delete it and if is it main or superuser then set user authentication required as No then proceed

Q: How can I add or remove users and set permissions in BUSY?

In BUSY, you can add or create users and set permissions by following these steps: Step 1: Go to the Administration section and click on the User tab. Step 2: Select the Add option, create the user, and provide rights accordingly. To remove the users from BUSY, follow these steps: Step 1: Go to the Administration section and click on the User tab. Step 2: Open the User list by click on List option Step 3: Press F8 shortcut key at user grid to delete the user.

Q: How do I set up access restrictions for users in BUSY?

If you want to set up access restrictions for users in BUSY, follow these steps: Step 1: Open your company with Super / Admin user. Step 2: Go to the Administration tab. Step 3: Select on "Users" option and click on the Add button. Step 4: Type the User Name, Password and Recheck Password for the new user. Step 5: Assign the rights and permissions for the new user according to your needs and preferences. Step 6: Click on the Save button to create the new user.

Q: How can I add/delete users in BUSY?

In BUSY, you can add or create users and set permissions by following these steps: Step 1: Go to the Administration section and click on the User tab. Step 2: Select the Add option, create the user, and provide rights accordingly. To remove the users from BUSY, follow these steps: Step 1: Go to the Administration section and click on the User tab. Step 2: Open the User list by click on List option Step 3: Press F8 shortcut key at user grid to delete the user.

Q: How do I add, manage and secure multiple users in BUSY?

In BUSY, we can create Mutliple User and can give rights to them accordingly. Pls Follow the Below Steps : Step 1: Administration Step 2: Users Step 3: Add Step 4: Create User and Password Step 5: On Top Right, Expand Menu Option can give rights to the user for which transaction can view, modify, delete,cancel and same for which reports he want to allow user can view. Step 6: On Left Side, User Control - Can enable or disable option as per his requirment for user.

Q: How to manage multiple users in BUSY with access control?

In BUSY, we can create Mutliple User and can give rights to them accordingly. Pls Follow the Below Steps : Step 1: Administration Step 2: Users Step 3: Add Step 4: Create User and Password Step 5: On Top Right, Expand Menu Option can give rights to the user for which transaction can view, modify, delete,cancel and same for which reports he want to allow user can view. Step 6: On Left Side, User Control - Can enable or disable option as per his requirment for user.

Find Solutions to Common Issues Related to configurations - user rights

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I change my BUSY login password if I forget it

If you forgot your company's login usernam & password and want to reset that, you can follow these steps:
Step 1: Create a backup of your company data
Step 2: Email your backup files to us at support@busy.in
Step 3: Attach a password reset request on your company’s letterhead with your Serial No., Contact Name, and Contact No. This will help us to verify your identity and process your request faster.
Step 4: We will send your data back after reset password As soon as possible.

I can open ledgers on the main BUSY server but not on other PCs. What could be causing this?

If you are not able to see ledgers on the client PC, check the user rights. Follow these steps:
Step 1: Make sure your company is logged in as the super user so that you can access the features and options tab.
Step 2: If you are a sub-user, log in to the company as an Admin user.
Step 3: Go to the Administration menu and click on Users.
Step 4: Click on Modify select the user and then give the rights to view reports.

I am unable to see certain menus and options in the software dashboard. Why is this happening?

IF you ar unable to see certain menus and options in BUSY,it might be you are login as sub user and its user restrictions,to give roghts to the user you can follow given steps: 
 Step 1:Go to the Administrtaion menu, 
 Step 2:Click on users, 
 Step 3:Open that user in modify mode,click menu rights, here you can give rights to this user,then re open the company as sub user again then check the options and menu will be shown.

How can I change my admin ID and password of my company in BUSY?

If you need to change the admin ID and password in BUSY for your company, follow the steps below:
Step 1: Log in with the current admin ID and password in the company.
Step 2: Click on the Administration menu, then select the User option. Choose the admin user name and select the modify option.
Step 3: Update the new admin user ID and password and save the changes. From the next login onwards, use the new admin ID and password to log in.

How do I add or remove users and set permissions for them in BUSY?

To add users in BUSY follow these steps:
 Step 1: Go to administration menu
 Step 2: Then click on users 
 Step 3: Then click on add
 Step 4: Then you can add or modify the user and its rights 
 To remove user you need to open the user from modify or list option if it is subuser press F8 key to delete it and if is it main or superuser then set user authentication required as No then proceed

How can I add or remove users and set permissions in BUSY?

In BUSY, you can add or create users and set permissions by following these steps:
Step 1: Go to the Administration section and click on the User tab.
Step 2: Select the Add option, create the user, and provide rights accordingly.
To remove the users from BUSY, follow these steps:
Step 1: Go to the Administration section and click on the User tab.
Step 2: Open the User list by click on List option
Step 3: Press F8 shortcut key at user grid to delete the user.

How do I set up access restrictions for users in BUSY?

If you want to set up access restrictions for users in BUSY, follow these steps:
Step 1: Open your company with Super / Admin user.
Step 2: Go to the Administration tab.
Step 3: Select on "Users" option and click on the Add button.
Step 4: Type the User Name, Password and Recheck Password for the new user.
Step 5: Assign the rights and permissions for the new user according to your needs and preferences.
Step 6: Click on the Save button to create the new user.

How can I add/delete users in BUSY?

In BUSY, you can add or create users and set permissions by following these steps:
Step 1: Go to the Administration section and click on the User tab.
Step 2: Select the Add option, create the user, and provide rights accordingly.
To remove the users from BUSY, follow these steps:
Step 1: Go to the Administration section and click on the User tab.
Step 2: Open the User list by click on List option
Step 3: Press F8 shortcut key at user grid to delete the user.

How do I add, manage and secure multiple users in BUSY?

In BUSY, we can create Mutliple User and can give rights to them accordingly.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Users
Step 3: Add
Step 4: Create User and Password
Step 5: On Top Right, Expand Menu Option can give rights to the user for which transaction can view, modify, delete,cancel and same for which reports he want to allow user can view.
Step 6: On Left Side, User Control - Can enable or disable option as per his requirment for user.

How to manage multiple users in BUSY with access control?

In BUSY, we can create Mutliple User and can give rights to them accordingly.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Users
Step 3: Add
Step 4: Create User and Password
Step 5: On Top Right, Expand Menu Option can give rights to the user for which transaction can view, modify, delete,cancel and same for which reports he want to allow user can view.
Step 6: On Left Side, User Control - Can enable or disable option as per his requirment for user.

Frequently AskedQuestions