Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - user rights
How can I create a new user or change my Admin password in BUSY?
To create a new user or change your Admin password in BUSY below are the steps to follow:-
Step 1: Go to the Administration option then select User and click Add. Define the username,
password, and provide rights by specifying tick or untick in front of the options under Menu rights.
Step 2: You can provide access to rights by specifying (Y) and restrict rights by specifying (N) to the
user under the User control menu and save the changes.
Step 3: To change the Admin User Password you have to go to the Administration menu then select
User and click on the Modify option select admin user and open it.
Step 4: Update the new password there, once in front of the Password option and another in the
recheck password option save the changes then from the next login it will get effect.
What is the process for granting access to specific branches for certain teams?
The process of giving access to different branches for certain teams, you need to create users for that team and map branches to users. Follow these steps to map a branch to a user and set the permissions:
Step 1: Open your company with Super / Admin User.
Step 2: Go to Administration tab and click on Users.
Step 3: Here, you can Add new users or Modify the existing users.
Step 4: On User page set Y on "Specify Branch for this User" and select the branch from dropdown list and set other permissions as required and save.
Step 5: When you set up Data Synchronization for a branch in the Head Office, you can also choose the rights for Data Creation / Modification.
Please Note: Take latest backup of your data before make any changes.
I am unable to add or edit the party details in the software. What should I do?
If you are unable to add or edit party details in BUSY, you may need to check user rights. Kindly follow the following Steps for how to check and give user rights in BUSY.
Step 1: Open BUSY and login company by admin or super user.
Step 2: Go to Administration Menu and click on Users option
Step 3: Click on BUSY Users and modify user which you are unable to edit party details.
Step 4: After Modify user will get right side option of Menu Rights
Step 5: Under Menu Rights click on Administration to expand option
Step 6: click on Expand Master Maintenance - Account - under Account expand will get modify option tick on check box
Step 7: click on save and check again for edit party details.
How can I add or remove users and set permissions for specific individuals in my organization in BUSY?
In BUSY, we can add Mutliple User and can give rights to them accordingly. For removing the user, Open the user in modify mode then press F8 shortkey.If user is not tagged in masters series group,voucher series group and branch then will get delete it otherwise we need to untag from the user then can delete it.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Users
Step 3: Add
Step 4: Create User and Password
Step 5: On Top Right, Expand Menu Option can give rights to the user for which transaction can view, modify, delete,cancel and same for which reports he want to allow user can view.
Step 6: On Left Side, User Control - Can enable or disable option as per his requirment for user.
Why am I unable to see certain options or features in BUSY?
If you are not seeing some option or features in BUSY then please follow the steps.
Step 1. Open company with super user
Step 2. Go to Administration
Step 3. Then click on Configuration
Step 4. Under configuration click on Features and options then enable features according to your need."
Note .- If some features appear to be hidden, it is suggested that you check the model you are using. If it is a basic
model, you will have access to limited features. In the case of a standard model, you will get access to all the
basic features along with some additional features. If you are using the Enterprise model, you will have the
ability to enable all the features according to your specIfic needs.
How to limit edit rights of users for specific modules?
To limit edit rights of users for specific modules in BUSY, you can use the Access Rights feature.
Step 1: Within the selected voucher type, configure the voucher series that you want to restrict. Each series represents a unique sequence of voucher numbers.
Step 2 :In the voucher series configuration, specify the basis for restricting backdated entries. You can choose options like "Number of days allowed" or "Disallow backdated entries."
Step .3 :If you selected the option to allow backdated entries, specify the maximum number of backdays allowed.
Step 4: Select the user or users for whom you want to restrict editing rights.
Step 5 :Within the user management settings, configure the user rights to restrict editing vouchers. This might involve setting the user's access rights to "View-Only" or customizing permissions to limit editing capabilities.
How can i create new user and account for manager and set password to login in the company?
If you want to create new user for manager to work in company, then please follow the given
step
Step 1: Go to the administration
Step 2: Then User
Step 3: Then Add and enter then create user name and password and set the rights then save.
Step 4: Then share this credential to your manager to log in with this user to work.
Step 5: Further for create new account to maintain transaction related to manager then
Step 6: Go the the administration and then master then account then add and enter the details.
If still having any issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
The software is not allowing me to print invoices. How can I fix this?
If you are unable to print invoices from the software, follow these steps.
Step 1. Check your user rights if you are unable to Print from software.
Step 2. Log in as a Super User/Admin User and verify whether you have access to control all settings.
Step 3. Go to the Administration, then click on Users. Select 'Modify,' choose the user, and grant them printing rights.
Step 4. Ensure that your printer is properly connected to your computer and turned on.
Step 5. Verify that the correct printer is selected in the software's print settings. You can usually access this by going to the "Print" or "Print Setup" option in the software's menu.
Step 6. You can also check by updating printer drivers.
Why is the software not accepting a manually entered purchase rate for an item in a purchase return voucher?
If software is accepting the manually entered purchase rate for an item in voucher it means you have login with subuser and you dont have specific rights of it
To check its restrictions at user level and solve it please follow these steps:
Step 1: Login your company with superuser then Go to administration menu
Step 2: Then click on users
Step 3: Then click on modify and open the user master in which you are unable to change the price
Step 4: Afterwards you will found the option named allow price change in voucher
Step 5: If this option is selected as N then select it as Y to enable it for the user and save the master
Step 6: Now you will be able to change the price in voucher
How can I able to login directly in company without a User ID and password?
To log in directly to the company without the need for a User ID and password, you can follow the steps below:
Step 1: First, open the company by entering your User ID and password. Then, go to the Administration menu and click on "User". Select the "modify" option and open the Admin User. Set "User Authentication Required" as "N". This will allow you to log in directly to the company without specifying a user ID and password.
Step 2: If you do not know your User ID and password, you can send us your data with basic details such as your serial number, contact number, and contact name to support@busy.in. We will reset your User ID and password and send them to you within 48 hours.
