Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - user rights
The software is not allowing me to print invoices. How can I fix this?
If you are unable to print invoices from the software, follow these steps.
Step 1. Check your user rights if you are unable to Print from software.
Step 2. Log in as a Super User/Admin User and verify whether you have access to control all settings.
Step 3. Go to the Administration, then click on Users. Select 'Modify,' choose the user, and grant them printing rights.
Step 4. Ensure that your printer is properly connected to your computer and turned on.
Step 5. Verify that the correct printer is selected in the software's print settings. You can usually access this by going to the "Print" or "Print Setup" option in the software's menu.
Step 6. You can also check by updating printer drivers.
Why is the software not accepting a manually entered purchase rate for an item in a purchase return voucher?
If software is accepting the manually entered purchase rate for an item in voucher it means you have login with subuser and you dont have specific rights of it
To check its restrictions at user level and solve it please follow these steps:
Step 1: Login your company with superuser then Go to administration menu
Step 2: Then click on users
Step 3: Then click on modify and open the user master in which you are unable to change the price
Step 4: Afterwards you will found the option named allow price change in voucher
Step 5: If this option is selected as N then select it as Y to enable it for the user and save the master
Step 6: Now you will be able to change the price in voucher
How can I able to login directly in company without a User ID and password?
To log in directly to the company without the need for a User ID and password, you can follow the steps below:
Step 1: First, open the company by entering your User ID and password. Then, go to the Administration menu and click on "User". Select the "modify" option and open the Admin User. Set "User Authentication Required" as "N". This will allow you to log in directly to the company without specifying a user ID and password.
Step 2: If you do not know your User ID and password, you can send us your data with basic details such as your serial number, contact number, and contact name to support@busy.in. We will reset your User ID and password and send them to you within 48 hours.
Why am I unable to change the net price of an item in the invoice?
If you are unable to change the net price of an items in the invoice means you have login with subuser and you dont have specific rights of it
To check its restrictions at user level and solve it please follow these steps:
Step 1: Login your company with superuser then Go to administration menu
Step 2: Then click on users
Step 3: Then click on modify and open the user master in which you are unable to change the price
Step 4: Afterwards you will found the option named allow price change in voucher
Step 5: If this option is selected as N then select it as Y to enable it for the user and save the master
Step 6: Now you will be able to change the price in voucher
How do I add or remove users and set permissions for different access levels in BUSY?
In BUSY, managing user rights involves adding, removing, and assigning permissions. Here are the steps:
To Delete a User:
Open the user in modify mode, then press the F8 shortcut key to delete the user.
To Add a User:
Step 1: Go to Administration -> Users.
Step 2: Click on BUSY Users -> Add.
Step 3: Specify the User Name & Password (remember it for future logins).
Step 4: Provide various permissions as displayed on the user screen.
Step 5: On the right side of the user screen, select the necessary rights for adding, modifying, listing, deleting, viewing, and canceling.
If you face any difficulties, don't hesitate to contact BUSY customer support at 8282828282 or send an email to support@busy.in for assistance
How do I get full rights access for a particular module/feature in BUSY?
Reasons for not showing the some featuer/module in BUSY:
1. User permissions: If you are logged in with sub user and you do not have rights to add party in BUSY in that case you will not be able to add party in BUSY.
2. Lower model: If you are using the lower model of BUSY like basic in that case too, some feature would not be visible to you.
To get full access rights for particular module/feature in BUSY:
Step 1: Log in company with the super user.
Step 2: Go to administration menu and select users from it.
Step 3: Then click on modify user option and make sure to give permission or full access from menu rights option.
Step 4: Lastly click on save button to save changes.
What is SuperAdmin in BUSY and how do I access it?
Super or Admin user in BUSY is a user role that has access to all the features and settings in the software. To access Super or Admin user, you need to log in to BUSY with an account that has Super or Admin privileges.
Also you can check admin user configuration,you can check it in users under administartion in your company.Also note that super or admin user is created at the time of creation of company or later can be enabled in user option under admisnitartion,and in case you forget your admin passowrd or id,then you have to reset your admin user username and password by sending your data on our official mail id support@busy.in and will get data after reset admin user credentials reset.
Addressing discrepancies between user actions and support information in BUSY.
BUSY is an accounting and financial management software used by businesses to manage their financial transactions, including vouchers. The restriction of editing certain vouchers in BUSY is a common practice in accounting software for several reasons:
Step 1 :Audit Trail Integrity: Maintaining a clear and unalterable audit trail is crucial for financial transparency and accountability.
Step 2 :Compliance: Many businesses are subject to regulatory requirements and financial reporting standards that require them to maintain accurate and unaltered financial records.
Step 3 :Fraud Prevention: Allowing unrestricted editing of vouchers can increase the risk of fraudulent activities within an organization.
Step 4 :When certain vouchers are locked from editing, it promotes accountability among users who are responsible for creating and managing financial transactions.
Is it necessary to log in as an admin user to create a Bill Sundry in the company?
No, it is not necessary to log in as an admin user to create a Bill Sundry in the company. However, it depends on the rights given to the sub user. If you are logged into the company with a sub user, the rights should be granted to add bill sundry.
To give the right to a sub user to add bill sundry, follow these steps:
Step 1: Open Company with Super User id and password.
Step 2: Go to Administration and click on the User option.
Step 3: Open user in modify mode and then check the menu rights option on the right side.
Step 4: Click on Administration option and then again click on Master maintenance and tick on Bill sundry option then save the changes.
What is the process to add, modify or delete users in BUSY Accounting Software? How can users set passwords for their accounts?
The process to add, modify or delete users in BUSY, you need to follow these steps :
Step 1 : Go to the Administration menu and select Users
Step 2 : And then click on add option to Create new User or select Modify to edit an existing user and to delete user click on modify and press default shourtcut key F8 key to delete user.
Step 3 : To set passwords for their accounts, super user can define a password while creating a new user or modify the password for an existing user.
Step 4 : And also sub user can also reset the pasword by going to administration then users then change password but user must know their old password to reset it.
