Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - user rights
Why am I unable to turn off a User sign on a formula or feature?
If you are a not able to turn off a user signature feture then please check the following steps:
Step 1: Log in with Super user inn the company and check the your user permissions .
step 2; Goto Administrations menu and then Users option.
Step 3: Clickl on the modify tab and selct the your user name and check the User Signature permission.
Why is the software showing my invoice as pending when I have already submitted it?
The software may show your invoice as pending if there is an error or discrepancy in the submission process. It is recommended to check for any error messages or incomplete fields in the invoice. Additionally, ensure that the invoice has been successfully saved and submitted in the software. If the issue persists, contacting the customer support of BUSY for further assistance would be advisable.
I am not able to access certain features in BUSY. How can I troubleshoot?
Reasons for not showing the certain features in BUSY.
1. User rights:If you are logged in with the sub user and you do not have rights to view certain features in that case some feature would not be visible to you.
2. Lower BUSY model:If you are using lower model of BUSY like basic there would be many features which are not visible to you.
How do I restrict a user from deleting or canceling transactions in BUSY?
To restrict a user from deleting or canceling transactions in BUSY ,you need to follow these steps :
Step 1 : Go to administration then users
Step 2 : Click on modify and select user who cannot modify and delete any transactions.
Step 3 : Go to menu rights and untick on all options of modify and delete for all voucher type and click on save button.
Why am I not able to see certain options or features in BUSY?
If you are not able to see certain features in BUSY it indicates that you are using the basic
model of BUSY, which have limited features. To enable more eature, you need to upgrade
your BUSY model from basic to standard or enterprise. I will now transfer your call to a
support executive who will assist you with the upgrade process.
I am not able to access certain features, what permissions do I need?
Reasons for not showing the certain features in BUSY.
1. User rights:If you are logged in with the sub user and you do not have rights to view certain features in that case some feature would not be visible to you.
2. Lower BUSY model:If you are using lower model of BUSY like basic there would be many features which are not visible to you.
Why can't I see the digital signature option in my user account?
If You Not able to see the digital signature option in Your user account Follow These Steps:
1.Login With Super user/admin User.
2.Then Go To The Administration Then Select Users.
3.Then Click on Modify & select the user.
4.Then In Right Side Bottom Option shows Allow to digitally Sign Documents.
5.Then Open Company With your User ID & Check.
Why am I able to save changes even when the back date entry is set to three days in BUSY Accounting Software?
If it is possible to save changes even when the back date entry is set to three days in BUSY, you need to check follow steps :
Step 1 : Go to admininstration then users
Step 2 : Click on modify mode click on three dots or restrict back date entries
Step 3 : Set the 3 days and below as dont allow back date entries.
How can I save my HSN code entries? I'm getting an error that says I don't have permission.
want to save HSN code entries, but getting an error that says don't have permission to get permission follow these steps
1. go to the users under administrations option
2. select use and modify it
3. go to the menu rights
4. select master and give add and modification rights to item master.
5. save the configuration, then check and create HSN code through item master.
I cannot see the invoice details in my accounting software dashboard. What should I do to access it?
If you are not able to see the invoice details dashboard, follow these steps:
Step 1: Log in with the Superuser/Admin User, then go to Administration and click on Users.
Step 2: Click on Modify and select the user to whom you want to grant rights or access control.
Step 3: Give the rights to view invoices and the dashboard.