Frequently Asked Questions

Incorrect total or calculation in BUSY invoices might be occour due to many reasons 
 you should follow the steps to resolve 
 1 Check the Item masters tax rate mention in voucher and applied in voucher 
 if both are different then modify it 
 2 If the Discount is applied after tax then the value of invoice might be changed 
 3 Check the bill sundry ledger taggings if applied in voucher the bill sundry must 
 effect properly in voucher

If you are getting an error that an invoice already exists with the same GSTIN that means 
the party name you have mentioned in voucher its gstin is matching with some other party 
so select the party master mentioned in voucher and click alter M to modify and click on 
validate Gst number option if its shows correct then modify the other party gstin in which same 
gst number exist otherwise modify the party gst number and save then resave the voucher again

To book freight charges under non taxable expenses you need to follow the steps 
 Step1 go to administration menu and click on master 
 Step2 click on account and add 
 Step3 make the new account ledger of freight charges make the group as direct expense 
 and select tax type as GST not applicable and save the ledger 
 Step4 then go to transaction menu and click on payment voucher and make the 
 freight charges entry as per your requirement

The sales invoice number is not being reflected in the credit note. To resolve this issue, follow these steps: 
 1: Create the credit note before adjusting the sales invoice. 
 2: Ensure you provide the correct voucher number. 
 3: Do not change the amount in the credit note window within the sales voucher. 
 If the issue persists, please contact our 24/7 centralized customer support at 8282828282 or 1140964096. You can also reach us via email at Support@busy.in for further assistance.

To Print a bill or invoice in BUSY if it already 
Print once then you need to follow the steps 
Step1 Go to Transaction menu and click on sale then List
Step2 from the list of sale voucher select the Invoice and open it in modify mode 
Step3 then by using shortcut key of Alter and P together or by clicking on print option you can print the same invoice 
Step4 select number of copy to print and slect format then click on Print

We have to enable the Sale Challan feature and can pass the voucher entry.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configuration
Step 3: Features and Options
Step 4: Inventory
Step 5: Enable the Sale Challan Option then On Configuration can restrict as per your need.
Step 6: Transaction
Step 7: Material Issue to party voucher
Step 8: Add
Step 9: Sales Voucher
Step 10: Pick Sales Order through F11 Shortcut Key in Sales Voucher. ( Party should be Same)
Note : Through Sales and Purchase Challan only Inventory get Hit.

If software is not calculating taxes correctly in invoice then please 
 follow the given steps
 Step 1: Please check GST category in item master is correct.
 Step 2: Please check the tax category master is correct.
 Step 3: Pleae check if you have selected sale type as Itemwise or inclusive then 
 enter on the item is important to calculate tax.
 Step 4: If you have selected multirate and particular rate then make sure you have
 applied tax by pressing F4.

To seek help regarding improper or incorrect entries made in BUSY, you can follow these steps:
1. Refer to the BUSY user manual or documentation for guidance on correcting entries.
2. Reach out to BUSY's customer support team through their official website or contact details provided.
3. Join online forums or communities related to BUSY software, where you can ask for assistance from experienced users.
4. Consider consulting with a professional accountant or bookkeeper who is familiar with BUSY software for expert advice on rectifying the entries.

To correct the issue of sale return voucher discount going to indirect income instead of reducing sale amount, you can follow these steps:
Step 1: Go to Administration and click on Masters.
Step 2: Select Bill Sundry and click on Modify if the bill sundry is already created in BUSY, or you can create a new one by clicking on ADD.
Step 3: Search for the Discount bill sundry and press Enter.
Step 4: Change the discount tagging to an indirect expense instead of indirect income.

To resolve the issue of additional charges or bill sundry you can follow the steps. 
 Step 1. Take backup of current data 
 Step 2. Place cursor on that extra charges and press alt + m 
 Step 3. Then check configuration in accountng in sale 
 Step 4. The option of post over and above shoud be N for no, if it is showing as no 
 Step 5. Then you can create a new bill sundry and configure it.