Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry accounting
3) If I have received a payment online, how do I enter it into the software?
To enter a payment received online in BUSY, you need to follow these steps :
Step 1 : Go to transactions now select receipt voucher
Step 2 : Click on add and enter the details of the payment received andclick on save button.
I'm getting an unexpected debit/credit balance when making adjustments of bill references. What should I do?
If you are getting wrong debit or credit balances while adjusting bill references then you need to check that voucher where the references were created and correct it if needed. You can also check the opening references in the account master.
I am trying to record a payment received from a customer in BUSY, but I don't see the option to do so. How can I record payments received in the software?
To record a payment received from a customer in BUSY follow below steps:
Step 1: Go to transaction menu and then select receipt option.
Step 2: In receipt click on add option to add the receipt voucher in BUSY.
I want the bank payment details to reflect in the software but it is not showing. What setting do I need to enable to show bank payment details?
For bank payment details you have to enter the bank entry in the BUSY then will show in the bank ledger.
Pls follow the below steps :
Step 1: Click on Transactions
Step 2: Then Journal
Step 3: Then Add
I added some freight entries in BUSY about - minutes ago but they are not showing up. Why are my recent entries not appearing?
If after entry is not showing in BUSY, follow the steps.
Step 1: go to the ledger report and check the entry date and date.
Step 2: Check User Rights
Step 3: Check the event log by pressing Ctrl Alt Shift plus L
My existing invoice numbers have special characters and spaces. How can I remove these special characters for invoice
To remove special characters and spaces from your existing invoice numbers, kindly follow the step below:
Step1 : Open the existing invoice
Step2 : Edit the voucher numbers,by removing any special characters or spaces form the voucher .
I'm getting an error message about amount mismatch when entering a credit/debit note. How do I fix this?
getting an error message about amount mismatch when entering a credit/debit note then make sure when you select accounts in entry your amount is correct who entered against account also check your debit and crebit side amounts match or not.
Will the software automatically use the same billing and shipping details entered for the last bill?
The software automatically takes the data from the last bill when the key field has enter manually in the billing and shipping window which has been configured by you in the voucher series configuration for the billing and shipping details.
How do I show that the debit note is made against a specific invoice number?
If you want to show that the debit note is made against a specific invoice number, you have to specify the original voucher number in the adjustment of debit note and credit note window during the debit note voucher entry.
Can I delete a voucher that was put on hold and do manual feeding instead?
You cannot delete the voucher which was put on hold as it is not get saved anywhere.You have to click on yes in the warning window which shows that your vouchers are put on hold when you close the company.