Frequently Asked Questions

Q: The some item names are not showing during the voucher entry which already created in the voucher.How do I correct it?

If the some items are not showing which already created in the company then check the below steps. Step 1: Ensure that if you have not set the filter for item group from the voucher series configuration. Step 2: Make sure that if you are using the party wise item filter then will show item accordingly in the voucher Step 3: Ensure that the if you are the HO-BO then the configuration and tagging should be proper in BUSY.

Q: Certain masters not appearing in my drop down menu while entering any voucher in BUSY how can i resolve it?

If Certain masters not appearing in your drop down menu while entering any voucher in BUSY then follow these steps to resolve it: Step 1: Take latest backup of your company Step 2: Open company and go to house keeping menu Step 3: Then select submenu regenerate master help file Step 4: After that select all masters and press ok, it will take some time according to your data size and then select ok and check by entering voucher.

Q: Why am I unable to save changes to entries after opening them? Is there something I need to update first?

If you are unable to save changes in your entries in BUSY please follow these steps: 1. Ensure that all the details specified in voucher should be accurate 2. Make sure you have made correct changes in voucher 3. If there is any fieild that is blank or looks like incorrect rectify it and save 4. Reopen invoice then try to save the changes again 5. If same issue persist then check the error description and try to solve it accordingly

Q: Why does the BUSY display warning that the voucher number already exists when the next entry is made?

If you are getting warning that voucher number is already exist while generating invoice in BUSY that means the voucher with same number is already entered in database. Further, you can check the check the voucher with the same voucher number by follow the below steps: Step 1: Go to transaction section then click on required voucher type like sales, purchase etc. Step 2: Choose modify tab then specify the voucher series, and number then check the invoice.

Q: I entered a voucher number twice by mistake. How can I delete or edit one of the entries?

To edit the voucher number entered twice you can follow the below steps: Step 1: Go to transaction and select the voucher type in which voucher number posted twice Step 2: Click on list then open report and select the voucher for which you want to edit Step 3: Open the voucher and change voucher numer then save voucher Note: We recomend to take backup of data before modify any voucher.

Q: My invoice is not picking up the correct GST/JST number in BUSY. What should I check?

To check the correct GST number in invoice you can check below steps: There are two GSTIN field one for Company owner and other for Customer GSTIN, follow below steps to correct both GSTIN. Step :1 Go to Administration Step ;2 Go to Configurations Step: 3 Feature&Options Step: 4 GST/VAT - add/check GSTIN of company owner Step:5 Now Save For Customer GSTIN please follow steps: Step :1 Go to Administration Step ;2 Masters Step :3 Accounts Step:4 Modify desired accounts Step: 5 Add/Modify GSTIN and Save

Q: Can you provide any tips or tricks to avoid errors while entering data in the software?

You can follow these steps in BUSY to avoid errors during voucher entry. Step 1: Make sure no junk characters are exist in data, you can check and clear them from the housekeeping menu after taking a backup. Step 2: Make sure no incomplete vouchers are exist in data, you can check and clear them from the housekeeping menu after taking a backup. Step 3: Run reindex database process from the housekeeping menu after backup which refresh your database.

Q: What should I do if the system is taking too long to generate a bill?

If the system is taking too long to generate a bill in BUSY, you can check these steps: Step 1: If huge items data in voucher then it will take some time to save that record. Step 2: In case of multi user license and if taking time on the client system then you need to check the networking speed and if found issue correct it with IT person. Note: Take backup of your data before running this process.

Q: How can I modify existing entries to categorize them under the right transportation charge heads

If you have created voucher with bill sundry with wrong account tagging, then just modify that bill sundry and update that bill sundry in all vouchers, please follow the given steps for the process Step 1 First take backup of the company Step 2 Modify bill sundry and mention correct account Step 3 Go on housekeeping Step 4 Click on regenerate dual vouchers and run the process Step 5 Check data after complete the process

Q: Is there a specific way to enter the details of a bill into the software?

For Adding bill into the software, please follow below steps : Step 1: Go to Transaction menu and select Sales voucher type from submenu. Step 2: Click on Add Option. Step 3: Now fill voucher header details like , date , voucher number, MC Name , Sale type. Step 4: After this Click on the Item entry select Item from the list . And Enter tax details in bill sundry. Step 5 : Save the voucher

Solutions to common issues related to Configurations — Voucher Entry Both.

Support

Step-by-step Answers

The some item names are not showing during the voucher entry which already created in the voucher.How do I correct it?

If the some items are not showing which already created in the company then check the below steps.
Step 1: Ensure that if you have not set the filter for item group from the voucher series configuration.
Step 2: Make sure that if you are using the party wise item filter then will show item accordingly in the voucher
Step 3: Ensure that the if you are the HO-BO then the configuration and tagging should be proper in BUSY.

Certain masters not appearing in my drop down menu while entering any voucher in BUSY how can i resolve it?

If Certain masters not appearing in your drop down menu while entering any voucher in BUSY then follow these steps to resolve it:
Step 1: Take latest backup of your company
Step 2: Open company and go to house keeping menu 
Step 3: Then select submenu regenerate master help file
Step 4: After that select all masters and press ok, it will take some time according to your data size and then select ok and check by entering voucher.

Why am I unable to save changes to entries after opening them? Is there something I need to update first?

If you are unable to save changes in your entries in BUSY please follow these steps:
1. Ensure that all the details specified in voucher should be accurate
2. Make sure you have made correct changes in voucher
3. If there is any fieild that is blank or looks like incorrect rectify it and save
4. Reopen invoice then try to save the changes again
5. If same issue persist then check the error description and try to solve it accordingly

Why does the BUSY display warning that the voucher number already exists when the next entry is made?

If you are getting warning that voucher number is already exist while generating invoice in BUSY that means the voucher with same number is already entered in database. Further, you can check the check the voucher with the same voucher number by follow the below steps:
Step 1: Go to transaction section then click on required voucher type like sales, purchase etc.
Step 2: Choose modify tab then specify the voucher series, and number then check the invoice.

I entered a voucher number twice by mistake. How can I delete or edit one of the entries?

To edit the voucher number entered twice you can follow the below steps:
 Step 1: Go to transaction and select the voucher type in which voucher number posted twice 
 Step 2: Click on list then open report and select the voucher for which you want to edit 
 Step 3: Open the voucher and change voucher numer then save voucher 
 Note: We recomend to take backup of data before modify any voucher.

My invoice is not picking up the correct GST/JST number in BUSY. What should I check?

To check the correct GST number in invoice you can check below steps:
There are two GSTIN field one for Company owner and other for Customer GSTIN, follow below steps to correct both GSTIN.
Step :1 Go to Administration
Step ;2 Go to Configurations
Step: 3 Feature&Options 
Step: 4 GST/VAT - add/check GSTIN of company owner
Step:5 Now Save
For Customer GSTIN please follow steps:
Step :1 Go to Administration 
Step ;2 Masters
Step :3 Accounts
Step:4 Modify desired accounts
Step: 5 Add/Modify GSTIN and Save

Can you provide any tips or tricks to avoid errors while entering data in the software?

You can follow these steps in BUSY to avoid errors during voucher entry.
Step 1: Make sure no junk characters are exist in data, you can check and clear them from the housekeeping menu after taking a backup.
Step 2: Make sure no incomplete vouchers are exist in data, you can check and clear them from the housekeeping menu after taking a backup.
Step 3: Run reindex database process from the housekeeping menu after backup which refresh your database.

What should I do if the system is taking too long to generate a bill?

If the system is taking too long to generate a bill in BUSY, you can check these steps:
Step 1: If huge items data in voucher then it will take some time to save that record.
Step 2: In case of multi user license and if taking time on the client system then you need to check the networking speed and if found issue correct it with IT person.
Note: Take backup of your data before running this process.

How can I modify existing entries to categorize them under the right transportation charge heads

If you have created voucher with bill sundry with wrong account tagging, then just modify that bill sundry and update that bill sundry in all vouchers, please follow the given steps for the process
 Step 1 First take backup of the company
 Step 2 Modify bill sundry and mention correct account
 Step 3 Go on housekeeping 
 Step 4 Click on regenerate dual vouchers and run the process
 Step 5 Check data after complete the process

Is there a specific way to enter the details of a bill into the software?

For Adding  bill into the software, please follow below steps :
Step 1:  Go to Transaction menu and select Sales voucher type from submenu.
Step 2:  Click on Add Option.
Step 3:  Now fill voucher header details like , date , voucher number, MC Name , Sale type.
Step 4:  After this Click on the Item entry select Item from the list . And Enter tax details in bill sundry.
Step 5 : Save the voucher

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