Frequently Asked Questions

To enter the item exchange in BUSY you can use the feature allow sales return in sales voucher option.
Step 1: Go to administration menu and select configuration from it.
Step 2: Then select feature and option and click on inventory tab option.
Step 3: Then tick on allow sales return in sale voucher option.
Step 4: Now while add voucher in BUSY mention minus sign in qty option to add sale return in sales voucher.

To show the proper IGST amount then mention the correct tax type in the IGST account.
 Pls follow the below steps :
 Step 1: Click on Administration
 Step 2: Then Masters
 Step 3: Then Account
 Step 4: Then Modify
 Select the IGST account and in the tax type option mention as IGST.
 During the purchase voucher entry, select the correct ITC Eligibility and charge tax as per the correct sale purc type.

To enable the billing shipping details in BUSY follow below steps:
Step 1: Go to administration menu and select configuration from it.
Step 2: Then select voucher series configuration option and then select the relevant voucher type and series.
Step 3: After selecting the voucher series click on voucher configuration option.
Step 4: Then from left hand side mention Y on separte billing shipping details option.
Step 5: Lastly click on save button to save the cofiguration.

To resolve the issue of BUSY hanging on a particular item during voucher entry, follow the troubleshooting steps:
Step 1: Take backup of your data.
Step 2: Open that item master and resave it again then check.
Step 3: Go to housekeeping then select regenerate master help files option and tick on item only then press ok to run this process.
Step 4: If same issue persists then run reindex database process from the housekeeping menu.

First you have to check GST/VAT is enabled or not, For check please follow these steps: 
 1. Go in administration then go in configuration 
 2. Then go in Features/option then go in GST/VAT 
 3. Then check VAT/GST Reporting is enable or not 
 4. If any voucher already entered then this option not highlight 
 If enable from GST/VAT then you can easily add in voucher through sale type

To change the voucher number after record sale voucher you can follow the below steps:
 Step 1: Go to transaction and select the sale voucher 
 Step 2: Click on list then open report and select the voucher for which you want to edit 
 Step 3: Open the voucher and change voucher numer then save voucher 
 Note: We recomend to take backup of data before modify any voucher.

To Change the tax category from goods to services, then follow these steps.
 Step 1. Go to Administration menu then click on Masters
 Step 2. Then click on Tax Category and click on Modify.
 Step 3. Then Select the tax category from drop down window and Change type as Service.
 Step 4. Now click on Save button to save the changes.
 Now review your invoice to ensure that it is displaying correctly.

Find out the steps to create invoice in case of unregistered party
 Step 1 : First go to Administration
 Step 2 : Then go to masters 
 Step 3 : Then add account master and set type of dealer as unregistered
 Step 4 : Then go to transaction
 Step 5 : Then go to sales 
 Step 6 : Then add sales voucher with that party and print sales invoice through alt+p

To make an adjustment payment in BUSY when creating a receipt voucher,please check below steps :
Step 1: Open BUSY  go to the Transactions menu.
Step 2: Choose the Receipt Voucher and click on Add to record the expense.
Step 3: Fill in the necessary details such as Date, Voucher no., Amount, etc. in the selected voucher.
Step 4: Adjust the Bill reference no. in Bill by Bill window to get better tracking bill wise.

To show the sales rate in sales return voucher entry, follow these steps:
Step 1: Go to administration then click on configuration menu
Step 2: Choose the features and option then select inventory tab
Step 3: Tick on show last transaction during sales and save the configuration.
Step 4: After configuration, create the sales return entry and specify the item details. A window in which the last transaction will appear with the item and its price.