Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
My purchase vouchers show IGST tax type as ITC None. How can I correct this to show the proper IGST amount?
To show the proper IGST amount then mention the correct tax type in the IGST account.
Pls follow the below steps :
Step 1: Click on Administration
Step 2: Then Masters
Step 3: Then Account
Step 4: Then Modify
Select the IGST account and in the tax type option mention as IGST.
During the purchase voucher entry, select the correct ITC Eligibility and charge tax as per the correct sale purc type.
I am registered in Chennai but shipping products from Varanasi. How do I update Varanasi address in e-way bill through BUSY?
To enable the billing shipping details in BUSY follow below steps:
Step 1: Go to administration menu and select configuration from it.
Step 2: Then select voucher series configuration option and then select the relevant voucher type and series.
Step 3: After selecting the voucher series click on voucher configuration option.
Step 4: Then from left hand side mention Y on separte billing shipping details option.
Step 5: Lastly click on save button to save the cofiguration.
When I am trying to do billing, the software hangs in a particular item. How can I resolve this issue?
To resolve the issue of BUSY hanging on a particular item during voucher entry, follow the troubleshooting steps:
Step 1: Take backup of your data.
Step 2: Open that item master and resave it again then check.
Step 3: Go to housekeeping then select regenerate master help files option and tick on item only then press ok to run this process.
Step 4: If same issue persists then run reindex database process from the housekeeping menu.
I want to add GST/VAT to my invoice values. What steps should I follow to do this in BUSY?
First you have to check GST/VAT is enabled or not, For check please follow these steps:
1. Go in administration then go in configuration
2. Then go in Features/option then go in GST/VAT
3. Then check VAT/GST Reporting is enable or not
4. If any voucher already entered then this option not highlight
If enable from GST/VAT then you can easily add in voucher through sale type
I need to change a voucher number after the sale is recorded. Is there a way to edit it?
To change the voucher number after record sale voucher you can follow the below steps:
Step 1: Go to transaction and select the sale voucher
Step 2: Click on list then open report and select the voucher for which you want to edit
Step 3: Open the voucher and change voucher numer then save voucher
Note: We recomend to take backup of data before modify any voucher.
The tax category is incorrect in voucher. How can I change it from goods to services category in BUSY?
To Change the tax category from goods to services, then follow these steps.
Step 1. Go to Administration menu then click on Masters
Step 2. Then click on Tax Category and click on Modify.
Step 3. Then Select the tax category from drop down window and Change type as Service.
Step 4. Now click on Save button to save the changes.
Now review your invoice to ensure that it is displaying correctly.
What should I do if I want to charge IGST as per shipping party details but receive warning for invalid tax as billing party belongs to same state?
If you want to apply tax as per shipping party details and receive error of invalid tax, follow these steps:
Step 1: Go to transaction then click on sales voucher.
Step 2: Click on modify then mention the voucher series, date and voucher number then open the invoice in modify mode.
Step 3: Now, open the billing shipping window and update the billing shipping details in gst report basis field then save the invoice.
I deleted a payroll entry for an employee and re-entered it, but now there are duplicate journal entries showing up. How can I remove the duplicate entry?
To remove duplicate payroll journal entries,please follow steps
Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher that you want to change or remove.
Step 3: Make the necessary changes and save them again.
Step 4: To delete the voucher, click on Delete button or press F8 after opening it.
How do I correct the date if I enter it wrongly while creating a voucher?What is the process to cancel an e-way bill in BUSY?
You can edit the date if it is wrong while creating a voucher in BUSY. To cancel an e way bill in BUSY, you can follow these steps:
Step 1: Open that voucher which e way bill you want to cancel.
Step 2: Click on cancel button located on top right corner or press ALT+X.
Step 3: Set Y on cancel E way bill on Govt portal and mention reason and remarks and ok.
What is the right way to change account heads or tagging for transactions that are already recorded? Should I edit the voucher or regenerate it?
You should have to edit the first then run regenerate dual voucher in the BUSY for the tags and account head.
Step 1: When you do the changes for tags and account head in the bill sundry then re enter it that bill sundry in the voucher after removing from the F9 shortcut Key and save it.
Step 2: Then after data backup run the regenerate dual voucher from housekeeping