Frequently Asked Questions

To show the proper IGST amount then mention the correct tax type in the IGST account.
 Pls follow the below steps :
 Step 1: Click on Administration
 Step 2: Then Masters
 Step 3: Then Account
 Step 4: Then Modify
 Select the IGST account and in the tax type option mention as IGST.
 During the purchase voucher entry, select the correct ITC Eligibility and charge tax as per the correct sale purc type.

To enable the billing shipping details in BUSY follow below steps:
Step 1: Go to administration menu and select configuration from it.
Step 2: Then select voucher series configuration option and then select the relevant voucher type and series.
Step 3: After selecting the voucher series click on voucher configuration option.
Step 4: Then from left hand side mention Y on separte billing shipping details option.
Step 5: Lastly click on save button to save the cofiguration.

To resolve the issue of BUSY hanging on a particular item during voucher entry, follow the troubleshooting steps:
Step 1: Take backup of your data.
Step 2: Open that item master and resave it again then check.
Step 3: Go to housekeeping then select regenerate master help files option and tick on item only then press ok to run this process.
Step 4: If same issue persists then run reindex database process from the housekeeping menu.

First you have to check GST/VAT is enabled or not, For check please follow these steps: 
 1. Go in administration then go in configuration 
 2. Then go in Features/option then go in GST/VAT 
 3. Then check VAT/GST Reporting is enable or not 
 4. If any voucher already entered then this option not highlight 
 If enable from GST/VAT then you can easily add in voucher through sale type

To change the voucher number after record sale voucher you can follow the below steps:
 Step 1: Go to transaction and select the sale voucher 
 Step 2: Click on list then open report and select the voucher for which you want to edit 
 Step 3: Open the voucher and change voucher numer then save voucher 
 Note: We recomend to take backup of data before modify any voucher.

To Change the tax category from goods to services, then follow these steps.
 Step 1. Go to Administration menu then click on Masters
 Step 2. Then click on Tax Category and click on Modify.
 Step 3. Then Select the tax category from drop down window and Change type as Service.
 Step 4. Now click on Save button to save the changes.
 Now review your invoice to ensure that it is displaying correctly.

If you want to apply tax as per shipping party details and receive error of invalid tax, follow these steps:
Step 1: Go to transaction then click on sales voucher.
Step 2: Click on modify then mention the voucher series, date and voucher number then open the invoice in modify mode.
Step 3: Now, open the billing shipping window and update the billing shipping details in gst report basis field then save the invoice.

To remove duplicate payroll journal entries,please follow steps 
Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher that you want to change or remove.
Step 3: Make the necessary changes and save them again.
Step 4: To delete the voucher, click on Delete button or press F8 after opening it.

You can edit the date if it is wrong while creating a voucher in BUSY. To cancel an e way bill in BUSY, you can follow these steps:
Step 1: Open that voucher which e way bill you want to cancel.
Step 2: Click on cancel button located on top right corner or press ALT+X.
Step 3: Set Y on cancel E way bill on Govt portal and mention reason and remarks and ok.

You should have to edit the first then run regenerate dual voucher in the BUSY for the tags and account head.
 Step 1: When you do the changes for tags and account head in the bill sundry then re enter it that bill sundry in the voucher after removing from the F9 shortcut Key and save it. 
 Step 2: Then after data backup run the regenerate dual voucher from housekeeping