Frequently Asked Questions

If you want to change the caption of party name field in sales voucher please follow these steps:
Step 1: Go to transactions menu then open the voucher such as sale
Step 2: Click on add button to create it after that press the shortcut key ALT+CONTROL+SHIFT+C
Step 3: Select set caption option as Y available in the right side of material centre field
Step 4: Then specify the new caption and save the changes 

If you encounter an error or issue while generating and invoice. then follow the steps.
 1. Ensure that have you enter the correct details in invoice such as Date of invoice, Party
 name, Saletype, Item details or its price.
 2. Check that, is there any features or warning has enabled or not ? may some windows 
 are showing and customer think that this is error but actually it is not.

To convert the sales order into original sales invoices, follow these steps:
Step 1: Go to transaction section then click on sales 
Step 2: Click on add then specify the voucher number, series, voucher date, sales type, party name and material center in heading.
Step 3: Press F11 at item grid, All pending sales order with selected party will appear in a window.
Step 4: Select the required sales order and save the voucher.

There could be several reasons why your sales invoice is not getting generated after making changes, you need to follow below steps:
Stesp 1: Some possible reasons could be incorrect settings or configurations, missing or incorrect data entry, or a technical issue with the software.
Stesp 2: It is recommended to check your settings and data entry, and if the issue persists, then you need to clarify what exact changes you have made.

To resolve the issue of BUSY hanging when select party during voucher entry, follow the troubleshooting steps:
Step 1: Take backup of your data.
Step 2: Open that party master and resave it again then check.
Step 3: Go to housekeeping then select regenerate master help files option and tick on account only then press ok to run this process.
Step 4: If same issue persists then run reindex database process from the housekeeping menu.

You can edit SEZ export invoice in BUSY as given below steps
1.Open your company and go to administration
2.Select sale voucher/invocie 
3.Select modify and select voucher series,voucher number and proceed
4.Now you can modify the required changes in voucher and save the changes
Note:It is recommended to contact your tax professional for any changes on portal or if SEZ export invoice is uplaoded on portal before making any changes in same invoice in BUSY

To get IGST and GST credits on import in BUSY, you need to record purchase voucher by using these steps:
 Step 1: Go to the Transaction menu and click on Purchase.
 Step 2: Click on Add and enter all the required details such as Date, Vch no, etc.
 Step 3: Purchase Type should be of Import fill all the details.
 Step 4: Apply IGST in Bill Sundry and save the transaction.

In BUSY, GST calculations are done at the transaction level. This means that when you are creating transactions like sales or purchases, the tax will calculate as per the tax category specified in the item master and the sales/purchase type selected at the voucher level and in cases where you are dealing with pure accounting vouchers, such as journal entries or payments, you need to post accounting entry with GST details.

Its Depend on which inventory feature are you using in BUSY. As it gives priorities accordingly, for that we need to check following option step by step.
Step 1: Administration 
Step 2: Configuration
Step 3: Features and Options
Step 4: Inventory 
Step 5: On right bottom side, Pricing mode in voucher what you have selected accordinly sale price will show.
Step 6: Are you using MRP wise details feature then Sales Price will show accordingly.

If you want to ensure that correct data is going in your GST report please follow these steps:
Step 1: Make sure you have enter all the transactions in BUSY properly
Step 2: Ensure that you are using the latest version of BUSY software
Step 3: Make sure you have specified the correct tax rate in tax category field of item master
Step 4: Make sure you have selected correct sale/purchase type in voucher