Frequently Asked Questions

To match the actual dispatch address, you need to follow below steps:
You need to check the company's address and change it to your actual dispatch address.
or if you are the material centre for dispatch address, you need to change it in your material centre for actual dispatch address.
You should also double check the dispatch address in the transport window if you chose the bill from dispatch from the transaction type.

For enabling the item wise discount option in BUSY follow below steps:
 Step 1: Go to administration menu and select configuration option.
 Step 2: Then select voucher series configuration option then select the sale return voucher type and select relevant series.
 Step 3: Then click on voucher configuration button and in next window of voucher configuration mention Y on item wise discount option and then click on save button.

If you are unable to save bill and it takes too much time then follow below steps:
Step1: Firstly you need to take backup of your data
Step2: Then go to House keeping menu and remove incomplete voucher and junk characters from the company if any
Step3: Then run reindex database option and after completing the preocess a confirmation message will appear on the screen and you can check by save the bill

If the pricing error occurred in the credit note,please check the below steps: 
Step 1:The price of the item you entered in the credit note might be wrong or not valid.
Step 2:  Double-check the price  you entered for the item.
Step 3: Ensure that the price you entered matches the actual price of the item.
Step 4: Only save the credit note after you’ve confirmed that the price is correct.

To adjust the HSN code to show the correct number of digits when printing invoices in BUSY, you need to ensure that the HSN code has a minimum of 6 digits and a maximum of 8 digits. If the HSN code has less than 6 digits, it will show an error. You can update the HSN code in the item details and then generate the invoice and print if want.

If you want to set up taxation in billing terms, you can define the tax rate or category in the item master created in BUSY.
To export invoices and report in BUSY :
Step 1: Go to Transaction Menu 
Step 2: Click on list option 
Step 3: Then select the export option and then choose whether to export the invoice or report in either PDF or Excel format from the BUSY software.

If you are not able to see purchase voucher in BUSY which was added recently,follow these steps
Step 1 Search in list of purchase vouchers with same voucher number
Step 2 Query on transactions and enter any search string field entered in purchase voucher
Step 3 In display.go to check list and check audit trail,if using,find userwise user activity
Step 4 Or you can check in backup taken before changes and restore the same.

The taxable value of the invoices in BUSY may not be calculated correctly due to one or more reasons. Some of the possible reasons are: 
 Step 1: Check that the item quantity and price are entered correctly in the invoice.
 Step 2: Check that the bill sundry configuration is correct if you have applied any additional charges in the invoice.
 There may be other reasons depending on the situation.

There could be several reasons why the billing and invoicing process is not working smoothly in BUSY, It is recommened to share exact error mesage screen shot on support@busy.in for proper assistance.
Further, there are many possibility of this functionality: 
Step : 1 Update the latest BUSY release, it can be the bug of old release
Step : 2 Remove and reinstall BUSY
Step : 3 Configure the presettings properly according the requirments

To check print preview in order to ensure about discount and MRP is reflecting accurately, follow these steps:
Step 1: Step 1: Go to transaction section then select the required voucher type
Step 2: Choose the Modify option and access the required invoice in modify mode.
Step 3: Now, Press ALT+P at vocucher then select sales invoice to print.
Step 4: Choose the relevant format, specify the no. of copy then click on preview.