Frequently Asked Questions

You should have to edit the first then run regenerate dual voucher in the BUSY for the tags and account head.
 Step 1: When you do the changes for tags and account head in the bill sundry then re enter it that bill sundry in the voucher after removing from the F9 shortcut Key and save it. 
 Step 2: Then after data backup run the regenerate dual voucher from housekeeping

You should have to edit the first then run regenerate dual voucher in the BUSY for the tags and account head.
 Step 1: When you do the changes for tags and account head in the bill sundry then re enter it that bill sundry in the voucher after removing from the F9 shortcut Key and save it. 
 Step 2: Then after data backup run the regenerate dual voucher from housekeeping

If the item information window is not showing on the purchase voucher's right side, then you need to check these:
1. Might be you are using the BUSY 17 or lower version as it is not available in lower version. So check in the latest version of BUSY
2. May be your screen is cutted from right side, in that you need to adjust your system's screen resolution. The recommended resolution is 1366X768.

To resolve the issue of transferring a sale from regular GST billing to non-GST billing in BUSY, you can follow these steps:
 Step 1. Open the sale voucher in BUSY.
 Step 2. Go to the 'Billing' section of the voucher.
 Step 3. Change the GST rate to '0%' or select the appropriate non-GST tax rate.
 Step 4. Save the changes.
 Step 5. The sale will now be transferred to non-GST billing.

If you have entered the bill yesturday but todays the amount get mismatch then the below steps.
Step 1: Make sure that you have correctly entered the voucher yesturday.
Step 2: If you have sub user then might be the user has modify the voucher.
Step 3: To avoid such issue,then use the audit trial feature. This feature will display the data who has added,modify and deleted the voucher with the date and time.

To make the rate for an item show up automatically when entering it in an entry in BUSY, you need to follow these steps :
Step 1: Go to administration menu click on masters
Step 2: Items click on modify mode and select item now mention the default sale or purchase price in item master and click on save button.
Step 3: Now during entry price will automatically show up when select an item.

There could be several reasons why your sales invoice is not getting generated after making changes, you need to follow below steps:
Stesp 1: Some possible reasons could be incorrect settings or configurations, missing or incorrect data entry, or a technical issue with the software.
Stesp 2: It is recommended to check your settings and data entry, and if the issue persists, then you need to clarify what exact changes you have made.

To resolve the issue of BUSY hanging when select party during voucher entry, follow the troubleshooting steps:
Step 1: Take backup of your data.
Step 2: Open that party master and resave it again then check.
Step 3: Go to housekeeping then select regenerate master help files option and tick on account only then press ok to run this process.
Step 4: If same issue persists then run reindex database process from the housekeeping menu.

You can edit SEZ export invoice in BUSY as given below steps
1.Open your company and go to administration
2.Select sale voucher/invocie 
3.Select modify and select voucher series,voucher number and proceed
4.Now you can modify the required changes in voucher and save the changes
Note:It is recommended to contact your tax professional for any changes on portal or if SEZ export invoice is uplaoded on portal before making any changes in same invoice in BUSY

To get IGST and GST credits on import in BUSY, you need to record purchase voucher by using these steps:
 Step 1: Go to the Transaction menu and click on Purchase.
 Step 2: Click on Add and enter all the required details such as Date, Vch no, etc.
 Step 3: Purchase Type should be of Import fill all the details.
 Step 4: Apply IGST in Bill Sundry and save the transaction.