Frequently Asked Questions

If you want to revise GST amounts in old invoices correctly in BUSY, you can follow these steps:
Step 1: If your invoice created with Taxinclusive sale type then can run "Recalculated Item Tax Amount" from the Housekeeping menu. Before doing this take latest backup of your data.
Step 2: If your invoice created other than Taxinclusive sale type then you have open that invoice and apply tax again and resave again.

You can modify date in the sale transaction by following below steps:
Step1: Firstly you need to take backup of the data
Step2: Then go to transaction menu and click on sale invoice then list option.
Step3: Here you are specify date range and enbale or disable other feature as per your requirement and press Ok.
Step4: Now open particular invoice and change date then click on the save option to save the configuration

To remove discount calculation from GST but retain it on the invoice, please folllow below steps : 
 Step 1: Check your invoice. You should apply the discount after the tax so it will deduct from the sales invoice value in the bill Sundry 
 Step 2: Check that if an item-wise discount is applied to each item of the invoice, then it will reflect only after the tax amount.

If changes to the software caused purchase returns not to be captured, follow these steps:
 Step 1:If you have a recent backup, restore it. If not, share the details of changes you made through anydesk or remote desk.
 Step 2:Take a backup and Regenerate dual voucher, or
 Step 3:Run Update Voucher GST Summary.
 Step 4:Ensure you're using the latest BUSY version; if not, download and install the latest version.

For enabling the item wise discount option in BUSY follow below steps:
 Step 1: Go to administration menu and select configuration option.
 Step 2: Then select voucher series configuration option then select the sale return voucher type and select relevant series.
 Step 3: Then click on voucher configuration button and in next window of voucher configuration mention Y on item wise discount option and then click on save button.

Please provide more details as which fields are showing up blank in voucher. Further, you can follow these steps to generate an invoice in BUSY.
 Step 1: Open your company and click on Transaction. 
 Step 2: Select the voucher type which you want to add such as Sales, Purchase, etc. 
 Step 3: Enter the necessary details such as Date, Vch Number, Party, Item, etc and save the transaction.

To match the actual dispatch address, you need to follow below steps:
You need to check the company's address and change it to your actual dispatch address.
or if you are the material centre for dispatch address, you need to change it in your material centre for actual dispatch address.
You should also double check the dispatch address in the transport window if you chose the bill from dispatch from the transaction type.

For enabling the item wise discount option in BUSY follow below steps:
 Step 1: Go to administration menu and select configuration option.
 Step 2: Then select voucher series configuration option then select the sale return voucher type and select relevant series.
 Step 3: Then click on voucher configuration button and in next window of voucher configuration mention Y on item wise discount option and then click on save button.

If you are unable to save bill and it takes too much time then follow below steps:
Step1: Firstly you need to take backup of your data
Step2: Then go to House keeping menu and remove incomplete voucher and junk characters from the company if any
Step3: Then run reindex database option and after completing the preocess a confirmation message will appear on the screen and you can check by save the bill

If the pricing error occurred in the credit note,please check the below steps: 
Step 1:The price of the item you entered in the credit note might be wrong or not valid.
Step 2:  Double-check the price  you entered for the item.
Step 3: Ensure that the price you entered matches the actual price of the item.
Step 4: Only save the credit note after you’ve confirmed that the price is correct.