Frequently Asked Questions

To adjust the HSN code to show the correct number of digits when printing invoices in BUSY, you need to ensure that the HSN code has a minimum of 6 digits and a maximum of 8 digits. If the HSN code has less than 6 digits, it will show an error. You can update the HSN code in the item details and then generate the invoice and print if want.

If you want to set up taxation in billing terms, you can define the tax rate or category in the item master created in BUSY.
To export invoices and report in BUSY :
Step 1: Go to Transaction Menu 
Step 2: Click on list option 
Step 3: Then select the export option and then choose whether to export the invoice or report in either PDF or Excel format from the BUSY software.

If you are not able to see purchase voucher in BUSY which was added recently,follow these steps
Step 1 Search in list of purchase vouchers with same voucher number
Step 2 Query on transactions and enter any search string field entered in purchase voucher
Step 3 In display.go to check list and check audit trail,if using,find userwise user activity
Step 4 Or you can check in backup taken before changes and restore the same.

The taxable value of the invoices in BUSY may not be calculated correctly due to one or more reasons. Some of the possible reasons are: 
 Step 1: Check that the item quantity and price are entered correctly in the invoice.
 Step 2: Check that the bill sundry configuration is correct if you have applied any additional charges in the invoice.
 There may be other reasons depending on the situation.

There could be several reasons why the billing and invoicing process is not working smoothly in BUSY, It is recommened to share exact error mesage screen shot on support@busy.in for proper assistance.
Further, there are many possibility of this functionality: 
Step : 1 Update the latest BUSY release, it can be the bug of old release
Step : 2 Remove and reinstall BUSY
Step : 3 Configure the presettings properly according the requirments

To check print preview in order to ensure about discount and MRP is reflecting accurately, follow these steps:
Step 1: Step 1: Go to transaction section then select the required voucher type
Step 2: Choose the Modify option and access the required invoice in modify mode.
Step 3: Now, Press ALT+P at vocucher then select sales invoice to print.
Step 4: Choose the relevant format, specify the no. of copy then click on preview.

To change a invoice from sale to purchase in BUSY follow below steps:
Step1: Go to transaction menu and then click on invoice option
Step2: Now click on list option and then open invoice in modify mode
Step3: Then press F6 function key and select purchase option and then you will see sale invoice converted into purchase invoice
Step4: After that mention or change required details as per your requirement and save the invoive

Find out the steps to you can check if you are facing document no issue while generating and invoice from BUSY
Step 1 : First check the document no characters as it not more than 16 characters 
Step 2 : Check if the document no is already created in BUSY as it can be duplicate document no issue 
Step 3 : Check the symbols you are used in document no

The correct way to create service invoice like installation, maintanance, repair, etc in BUSY, you need to follow these steps:
Step 1: You need to create item of each service by going to Administration menu.
Step 2: Click on Masters then select Item.
Step 3: Click on Add and enter your service details such Name, SAC code, Service Tax Category, etc then save.
Step 4: Next, you can create invoice with these items.

Follow below steps to add freight charges to an existing invoice in BUSY without affecting stock quantity: 
 Step 1: Treat freight charges as Bill sundry, so it will not refelect in stock. 
 Step 2: Open desired voucher and press F3 on bill sundry. 
 Step 3: Create bill sundry as mention the nature and other configuration. 
 Step 4: Save and Apply it as per your requirement.