Frequently Asked Questions

To deduct discount while making a purchase return voucher follow these steps:
Step 1: Go to administration then configuration.
Step 2: Click on voucher series configuration and select voucher type as purchase return and select voucher series in which want to enable dicount.
Step 3: Now go to voucher configurtation and enable item wise discount and save.
Step 4: Now in transaction apply discount item wise or bill sundry as needed.

If the sgst and cgst amount are not same in the voucher then make that sgst and cgst bill sundry configuration should be same.
Please follow the below steps.
Step 1: Click on administration and then masters
Step 2: Then bill sundry and modify, select the cgst and sgst then open it. in the right side, amount of bill sundry to be fed as should be percentage of taxable amount.

You can add a narration or remarks when cancelling an order in BUSY by following these steps:
Step 1: Go to tranasaction menu
Step 2: Open the invoice from modify or list button whom you want to cancel
Step 3: Then click on cancel button or press shortcut key ALT+X to cancel the invoice
Step 4: Afterwards it will ask you to specify the narration and you can proceed after it

To avoid mismatched billing, shipping, and invoices, 
 Step1 : Make sure to enter correct the party names, bill numbers, and addresses in party master. 
 Step2 : Double-check the details before generating invoices. Additionally, when using the bill-to-ship-to feature if applicable, and 
 Step3 : Ensure that the GST report nature select, as per party master for both billing and shipping parties detail are correctly entered.

To modify purchase voucher to update purchase bill number in BUSY, follow these steps:
Step 1: Go to transaction section then click on purchase voucher type
Step 2: Choose modify tab then specify voucher series, date and number to acces the required invoice in modify mode.
Step 3: Next, GST reporting details window will appear during save the invoice, update the purchase bill number and date then save the voucher.

If option disabled for invoice generation and debit note pls make sure below specify points:
 1. Make sure you are logged in with main user
 2. If not logged in with main user please check subuser has appropriate rights or not
 3. Make sure that if you are using audit trail feature and your bls is expired in that situation your transaction tab will not be visible

To fix a wrong shipping address in BUSY, you can follow these steps:
Step 1. Open the invoice with the incorrect shipping address.
Step 2. Cancel the invoice by pressing CTRL+X.
Step 3. This will remove the cancelled invoice from the portal.
Step 4. Take a backup of your company data to retain the invoice details.
Step 5. Generate a new invoice with the correct shipping address on a different voucher number.

Find out the steps to Mark voucher as nil rated or exempt 
 Step 1 : First you have to define tax category of nil rated or exempt in item master
 Step 2 : Then have to select sales and purchase type of nil rated or exempt for both central and local transaction 
 Step 3 : Then voucher should be consider as nil rated or exempt

If you are getting an invalid gst error while creating the voucher there could be a several reasons of it:
1. Might be you have selected wrong sale and purchase type 
2. If  you have applied the tax in bill sundry make sure you have tag proper account in it such as CGST,SGST,IGST Input or output
3. Make sure you have selected correct tax category in item master

To apply discount rules for your customers in BUSY, you can use the Party Item-wise Discount Structure option. This allows you to set up different discount structures based on the party selected. You can configure discounts on a party-wise, party group-wise, item-wise, or party group item-wise basis. By selecting the appropriate option and configuring the discounts, you can apply specific discounts to certain items for specific customers.