Frequently Asked
Questions

Q: What should I do to cancel invoice with e way and e invoice in BUSY?

To cancel invoice with e way bill and e invoice in BUSY, follow these steps: Step 1: Go to transaction section Step 2: Then select the required voucher type and click on Modify option Step 4: After access the invoice in modify mode ,Press Ctrl+X shortcut to cancel invoice with the E way Bill and e invoice and provide a remark for the cancellation.

Q: Can you explain how to use the unit price and amount fields? They seem switched.

To use the unit price and amount fields, you need to enter the correct values in each field. The unit price field should contain the price per unit of the item, while the amount field will automatically calculate the total cost based on the quantity entered. If the fields appear switched check the field call in advanced format which is configured.

Q: How do I generate the sale entry again as i cancelled it and recheck it?

To recreate the entry and recheck it, you need to follow the steps below: 1: Go to Transaction Menu 2: Click on Sale Voucher 3: Press Enter on Modify option and open that voucher 4: Press Ctrl+x on the voucher and click on Yes to reactivate the voucher 5: Add voucher details and save it and you check saved voucher through modify option of sales voucher.

Q: What is the process to delete or remove an incorrect invoice in the system?

For deletion of an incorrect invoice in BUSY please follow below mention steps:- Step 1:- Transaction Tab Step 2:- Sales Step 3:- Modify, select invoice no. Step 4:- After open invoice on the top of invoice click on delete option or cancel option enter remark and then save. Further for delete press "F8" key and for Cancel Press "Alt+X" key

Q: I am facing problems generating shipping bills for different exporters in BUSY. How can I customize this?

In BUSY, we have option of maintaining the Billing Shipping details. Pls Follow the Below Steps: Click On Step 1: Administration Step 2: Configuration Step 3: Voucher Configuration Step 4: Select the required voucher type & Series Step 5: Voucher Configuration Step 6: Enable the Billing Shipping details Step 7: During Voucher Entry, After the party master . The Billing Shipping window will popup for entering the details.

Q: Why am I getting an error that shows a different state code than what I entered?

It is possible that the error is due to a mismatch between the state code entered and the state code recognized by the system. Double-check the state code entered and ensure it matches the correct state code. To help you better, please share more details. If possible, connect via AnyDesk or remote connection for personalized assistance. This ensures more efficient support.

Q: How do I change the tax rate for an existing entry I have made in BUSY?

To change the tax rate for an existing entry, follow these steps: Step 1: Go to Administration and click on the Masters tab. Step 2: Click on Item and choose item name from modify or List option. Step 3: Now change tax rate in the item master. Step 4: Open the existing voucher and re enter the item in voucher and calculate tax again.

Q: Can you explain where the billing module is located in BUSY? I'm unable to locate it.Duplicate

if you want to do the billing in BUSY software please follow given below steps: Step 1: Go to transactions menu Step 2: Then click on invoice such as sale and purchase etc Step 3: Then click on add button to do the billing in your BUSY software Step 4: After that you will see the voucher and you can generate invoices in BUSY

Q: Why am I unable to see the total amount in the sales invoice generated from BUSY?

If you are unable to see the total amount in the sales invoice generated from BUSY, it could be due to an error or issue with the software. It is recommended to check if all the necessary information, such as item quantities and prices, have been entered correctly. Additionally, ensure that the invoice calculations and formulas are set up accurately.

Q: Why am I unable to modify certain fields like Place of Supply in the invoice format?

It might be happen in vary situation. 1: In case of user restrictions, (As if superuser define restrictions of modification to sub-user) 2: In case of audited voucher (As if once vouhcer has been audited it can not be modify) 3: In case of approved voucher ( As once voucher has been approve it can not modify)

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What should I do to cancel invoice with e way and e invoice in BUSY?

To cancel invoice with e way bill and e invoice in BUSY, follow these steps:
Step 1: Go to transaction section
Step 2: Then select the required voucher type and click on Modify option
Step 4: After access the invoice in modify mode ,Press Ctrl+X shortcut to cancel invoice with the E way Bill and e invoice and provide a remark for the cancellation.

Can you explain how to use the unit price and amount fields? They seem switched.

To use the unit price and amount fields, you need to enter the correct values in each field. The unit price field should contain the price per unit of the item, while the amount field will automatically calculate the total cost based on the quantity entered. If the fields appear switched check the field call in advanced format which is configured.

How do I generate the sale entry again as i cancelled it and recheck it?

To recreate the entry and recheck it, you need to follow the steps below:
1: Go to Transaction Menu
2: Click on Sale Voucher
3: Press Enter on Modify option and open that voucher
4: Press Ctrl+x on the voucher and click on Yes to reactivate the voucher
5: Add voucher details and save it and you check saved voucher through modify option of sales voucher.

What is the process to delete or remove an incorrect invoice in the system?

For deletion of an incorrect invoice in BUSY please follow below mention steps:-
 Step 1:- Transaction Tab
 Step 2:- Sales
 Step 3:- Modify, select invoice no. 
 Step 4:- After open invoice on the top of invoice click on delete option or cancel option enter remark and then save. Further for delete press "F8" key and for Cancel Press "Alt+X" key

I am facing problems generating shipping bills for different exporters in BUSY. How can I customize this?

In BUSY, we have option of maintaining the Billing Shipping details. Pls Follow the Below Steps:
Click On
Step 1: Administration
Step 2: Configuration
Step 3: Voucher Configuration
Step 4: Select the required voucher type & Series
Step 5: Voucher Configuration
Step 6: Enable the Billing Shipping details
Step 7: During Voucher Entry, After the party master . The Billing Shipping window will popup for entering the details.

Why am I getting an error that shows a different state code than what I entered?

It is possible that the error is due to a mismatch between the state code entered and the state code recognized by the system. Double-check the state code entered and ensure it matches the correct state code.
To help you better, please share more details. If possible, connect via AnyDesk or remote connection for personalized assistance. This ensures more efficient support.

How do I change the tax rate for an existing entry I have made in BUSY?

To change the tax rate for an existing entry, follow these steps:
Step 1: Go to Administration and click on the Masters tab.
Step 2: Click on Item and choose item name from modify or List option.
Step 3: Now change tax rate in the item master.
Step 4: Open the existing voucher and re enter the item in voucher and calculate tax again.

Can you explain where the billing module is located in BUSY? I'm unable to locate it.Duplicate

if you want to do the billing in BUSY software please follow given below steps:
Step 1: Go to transactions menu
Step 2: Then click on invoice such as sale and purchase etc
Step 3: Then click on add button to do the billing in your BUSY software
Step 4: After that you will see the voucher and you can generate invoices in BUSY

Why am I unable to see the total amount in the sales invoice generated from BUSY?

If you are unable to see the total amount in the sales invoice generated from BUSY, it could be due to an error or issue with the software. It is recommended to check if all the necessary information, such as item quantities and prices, have been entered correctly. Additionally, ensure that the invoice calculations and formulas are set up accurately.

Why am I unable to modify certain fields like Place of Supply in the invoice format?

It might be happen in vary situation. 
 1: In case of user restrictions, (As if superuser define restrictions of modification to sub-user) 
 2: In case of audited voucher (As if once vouhcer has been audited it can not be modify) 
 3: In case of approved voucher ( As once voucher has been approve it can not modify)

Frequently AskedQuestions