Frequently Asked Questions

You can find the sales and credit notes entries from the list of sales and credit note. You manually have to check which entries are incorrrect then open the voucher in modify mode and correct it.
Pls follow the below steps :
Step 1: Click on Transaction
Step 2: Then Sales
Step 3: Then List
Step 4: Select the incorrect voucher manually and correct it.

If you are selling products without entering GST number of supplier it may cause issue in audit report only if party is registered in GST portal and you made bill without gst number because in that case it will treated as B2C supply, If supplier dont have GST number in that case it will not create any issues while auditing

In BUSY, we have option of maintaining the Billing Shipping details. Pls Follow the Below Steps:
Click On
Step 1: Administration
Step 2: Configuration
Step 3: Voucher Configuration
Step 4: Select the required voucher type & Series
Step 5: Voucher Configuration
Step 6: Enable the Billing Shipping details
Step 7: During Voucher Entry, After the party master . The Billing Shipping window will popup for entering the details.

It is possible that the error is due to a mismatch between the state code entered and the state code recognized by the system. Double-check the state code entered and ensure it matches the correct state code.
To help you better, please share more details. If possible, connect via AnyDesk or remote connection for personalized assistance. This ensures more efficient support.

To change the tax rate for an existing entry, follow these steps:
Step 1: Go to Administration and click on the Masters tab.
Step 2: Click on Item and choose item name from modify or List option.
Step 3: Now change tax rate in the item master.
Step 4: Open the existing voucher and re enter the item in voucher and calculate tax again.

if you want to do the billing in BUSY software please follow given below steps:
Step 1: Go to transactions menu
Step 2: Then click on invoice such as sale and purchase etc
Step 3: Then click on add button to do the billing in your BUSY software
Step 4: After that you will see the voucher and you can generate invoices in BUSY

If you are unable to see the total amount in the sales invoice generated from BUSY, it could be due to an error or issue with the software. It is recommended to check if all the necessary information, such as item quantities and prices, have been entered correctly. Additionally, ensure that the invoice calculations and formulas are set up accurately.

It might be happen in vary situation. 
 1: In case of user restrictions, (As if superuser define restrictions of modification to sub-user) 
 2: In case of audited voucher (As if once vouhcer has been audited it can not be modify) 
 3: In case of approved voucher ( As once voucher has been approve it can not modify)

If the bill references is not showing in the report which you have created earlier, then you need to check the vouchers and see the Bill by Bill details window and if reference is blank create a new reference then save changes.
Further, if you have any backup, then you can restore it and check the bill references in the vouchers.

If you have done the changes in the bill sundry, Then pls follow the below steps.
 Step 1: When changes has been done then you need to enter in again the voucher. From F9 remove the bill sundry and add it again in the voucher.
 Step 2: For updating in bulk then after backup run dual voucher process from housekeeping.