Frequently Asked Questions

If the bill references is not showing in the report which you have created earlier, then you need to check the vouchers and see the Bill by Bill details window and if reference is blank create a new reference then save changes.
Further, if you have any backup, then you can restore it and check the bill references in the vouchers.

If you have done the changes in the bill sundry, Then pls follow the below steps.
 Step 1: When changes has been done then you need to enter in again the voucher. From F9 remove the bill sundry and add it again in the voucher.
 Step 2: For updating in bulk then after backup run dual voucher process from housekeeping.

Follow below steps to rectify an error in a voucher that has already been posted in BUSY, 
Step 1: Take the latest backup of data.
Step 2: Then go to housekeeping section.
Step 3: Check the incomplete voucher, If have cleared it delete it or re-save it.
Step 4: Check the junk character in the voucher then clear it and save the voucher.

For Adding Sale return voucher in BUSY you may follow given steps:
Step1: Go to transaction tab and select Sale return voucher.
Step:2 Press Add and record the transaction and save.
For Adding Credit note without item in BUSY you may follow given steps:
Step1: Go to transaction tab and select credit note without item voucher.
Step:2 Press Add and record the transaction and save.

There could be several reasons why you are unable to add GST to your invoices properly in BUSY. Some possible reasons could be:
Step 1 : incorrect GST settings
Step 2 : missing or incorrect GSTIN
Step 3 : incorrect tax rates
Step 4 : It is recommended to check your GST settings, ensure that the GSTIN is correctly entered, verify the tax rates.

The item information window is not showing on the voucher's right side due to these possible reasons:
1. Might be you are using the BUSY 17 or lower version as it is not available in lower version.
2. May be your screen is cutted from right side, in that you need to adjust your system's screen resolution. The recommended resolution is 1366X768.

To modify the date of a sales voucher in BUSY, you need to follow these steps:
Step 1: Open your company then go to Transactions menu.
Step 2: Select sales and click on Modify.
Step 3: Enter the voucher number and open that voucher then update the date and save it again.
You can also open that voucher from the list of sales vouchers.

The voucher header and the voucher body are the parts of a voucher in BUSY. The voucher header shows the general information about the transaction, such as the date, the voucher number, the sale or purchase type, party name,etc. The voucher body shows the details of the items involved in the transaction, such as the item name, quantity, price, tax,etc.

In BUSY, you can enter GST inclusive or exclusive price during sale voucher entry on the basis which sale type you have selected.
1. If you have select tax inclusive sale type then you need to enter the gst included price.
2. If you have select itemwise, multirate or any other sale type, then you need to enter the gst excluded price.

If item pricing and discount window not opening in the sale voucher then follow below steps:
Step 1: Go to administration menu and select configuration option.
Step 2: Then select voucher series configuration option and then select sale voucher type and its series.
Step 3: Then click on voucher configuration option and make sure you have enable the item wise discount option.