Frequently Asked Questions

Solutions to common issues related to ConfigurationsVoucher Entry Both.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

How to do cash billing in BUSY?

You can follow these steps to do cash billing in BUSY:
Step 1: Go to transactions menu then click on voucher such as sale,purchase etc then click on add button
Step 2: Specify the required fields in voucher such as series name,date,voucher number etc
Step 3: Now specify party name as cash and then you can proceed to generate the bill

How can I ensure that the GST value is calculated correctly while making a sale bill with itemized multi-rate within the sale type?

To ensure that the GST value is calculated correctly while making a sale bill with itemized multi-rate within the cell type in BUSY Accounting software, you need to select the multi-rate option and specify the tax rate for each item. The software will then calculate the GST value for each item based on the specified tax rate.

I have defined GST/VAT tax categories for my items but it is still not calculating tax in the invoices. What could be wrong?

There could be several reasons why the tax is not being calculated in invoices despite defining GST/VAT tax categories in BUSY. It could be due to incorrect tax rates, incorrect tax category selection, or incorrect configuration settings. It is recommended to check the tax rates, tax category selection, and configuration settings to identify and fix the issue.

How can I handle the situation where the user forgets the tax-inclusive rate and enters the wrong price while creating an invoice?

If the user forgets the tax-inclusive rate and enters the wrong price while creating an invoice in BUSY Accounting software, they can press F9 to remove the tax-inclusive rate and then press Enter on all items to recalculate the tax. They should also ensure that the taxable amount and tax amount columns are showing the correct values.

Why is the discount I provided to a customer showing as income rather than expense in BUSY? How can I change this?

To change this and reflect the discount as an expense, follow these steps:
Step 1: Review the entry you made for the discount bill sundry in BUSY
Step 2: Make sure you bill sundry nature it as an expense or a deduction, not as income.
Step 3 : Use the correct Account to tag in bill sundry

Why am I unable to save a bill after done some changes in BUSY? It does not give me the save option.

First : In Enterprises model of BUSY there's feature of voucher approval, If once voucher has been approved by Authorised user, It can not be Re-save.
Second : Audited voucher can not be modifed.
Third : If if Admin user specified some restrictions regarding modification in Transactions, So BUSY will not allow to save the sale bill.

I'm getting an error message when trying to save an invoice. What does this error mean and how can I fix it?

The error when saving an invoice in BUSY could be due to various reasons such as UQC error, missing address or pin code, or invalid procedure call. To fix the error, one can update the UQC, enter the correct address and pin code, or troubleshoot the software for any technical issues.Also check BUSY Latest Release and install.

I am having an issue where the expiry date is getting removed in some cases. How can I fix this?

The expiry date never get removed automatically from the BUSY then check the below steps.
Step 1: If you have sub user then might be the user has modify the voucher.
Step 2:To avoid such issue,then use the audit trial feature. This feature will display the data who has added,modify and deleted the voucher with the date and time.

How do I navigate to the voucher numbering report in BUSY? What is the path to access this report?

To Navigate the voucher Numbering reports in BUSY 
software you need to follow the steps
Step1 go to display menu
Step2 Click on the check list option
Step3 Click on voucher Numbering Reports
here you can find multiple voucher numbering options like Blank voucher
numbers, Duplicate Voucher Numbers, Missing voucher numbers,
Unsequenced Voucher Numbers , Cancelled Voucher numbers .

How do I ensure the place of supply is captured correctly in the GST invoices generated by BUSY?

To ensure the place of supply is captured correctly in the GST invoices generated by BUSY, you need to enter the accurate billing or shipping location details of the transaction. Make sure to select the correct state or union territory where the supply is being made. Double-check the entered information before generating the invoice to ensure accuracy.
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