Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
I issued raw materials to a third party for production but the stock is showing negative. Why is this happening?
If the stock is showing negative, these could be possible reasons.
1. Date of voucher on which you are issuing voucher is wrong selected.
2. Resave you purchase or production voucher of that particular item.
3. If still facing same issue take a latest backup and then go to housekeeping menu and run update master balance option.
What does the IT restricted due to POS rules option mean, and how can I use it instead of no?
The 'ITC restricted due to POS rules' option means that Input Tax Credit is not eligible for certain transactions as per government rules. To use this option, select it in the voucher configuration and mention the reason for restriction in the narration. This option should be used instead of selecting 'No' for ITC eligibility.
Why is the sales voucher value changing only for one voucher and not others? Could you help diagnose the problem?
It could be due to various reasons such as incorrect tagging, voucher series configuration, or sale type. Please provide more details about the specific voucher and any changes made to it.
To help you better, please share more details. If possible, connect via AnyDesk or remote connection for personalized assistance. This ensures more efficient support.
Is there a direct way to upload the JSON file to the GST portal for GSTR1 without opening it?
You can use direct upload option provided in BUSY in GSTR1 e return , follow the steps below:
Step 1: Go to display then GST reports
Step 2: Now click on gst e return
Step 3: Select GSTR1 e return then click on direct upload
Step 4: Mention required dat range then process with direct upload
I am getting errors in BUSY when entering sales price higher than MRP. How can I remove MRP restrictions?
To remove MRP restrictions from BUSY , please follow below steps :
Step 1 : Go to Administration menu.
Step 2 : Select Configuration option
Step 3 : and then Features and Option
Step 4 : Select Invetory menu
Step 5 : Check MRP wise details configuration
Step 6 : Set dont allow adjustment Without stock .
My company is registered in one state but shipping to another how do I reflect this in BUSY?
To reflect that your company is registered in one state but shipping to another in BUSY, you can update the shipping address in the "Billing & Shipping Details" section while generating the invoice. Make sure to enter the correct shipping address to accurately reflect the shipping state.and select gst reporting as per shipping address.
I need to create a credit note for a customer. What is the process to create a credit note in BUSY?There is a discrepancy in the credit note amounts between my supplier's statement and the credit notes recorded in BUSY. How can I resolve this issue?
Create credit note in BUSY:
Step 1 : CLick on transactions
Step 2 : Credit note
Step 3 : Add
Step 4 : Select relevant account with amount and save
Discrepancy in credit note amount:
Step 1 : CHeck credit note entry
Step 2 : COntact supplier
Step 3 : Reconcile difference
One of my invoice entries shows as "cancelled" in BUSY but it was not actually cancelled. How can I modify the invoice status back to active?
To active a cancelled voucher in BUSY, you need to follow these steps:
Step 1: Open that cancelled invoice and click on Active button or press ALT+X.
Step 2: After activate the voucher you need to enter the details again because when you cancel a vouhcer the details in it will be removed.
When trying to make a new voucher in BUSY, I get warning saying "invalid voucher number". Why does this happen and how can I resolve it?
In vary situation it shows "Invalid Voucher Number" while creating new voucher in BUSY.
1: In case of voucher No. more than 16 digits.
2: In case of using special character in voucher numbering.
3: In case of blank vouhcer No.
4: If the vouhcer no. is already used.
I adjusted some balances last month but it seems to be causing problems now. What's the best way to modify past entries?
If you want to modify the past invoices in BUSY please follow these steps:
Step 1: Go to transactions menu
Step 2: Then click on invoice such as sale,purchase etc
Step 3: Then open the invoice from modify or list button
Step 4: Then you can do the modifications as per your requirements and save the invoices