Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
I added a new transporter but it is not showing in the drop down. Why is the newly added transporter not showing?
If transporter name is not showing in drop down list this mean it is not refreshed in list. So, Simpy press F4 key in transport field and select the newly added transporter name .In case, if still not showing add it again.
I am seeing an extra amount hitting one of my accounts. How can I identify which voucher it is coming from?
If your one of account is showing some extra amount then you need to check that ledger data in short range and then try to find that entry or date from the account is showing extra amount then rectify the entry accordingly
I need help understanding how to use the different functions like F in BUSY. Can you explain what the functions do?
If you are in the Voucher entry Screen, the F4 key has several functions.
If you come transport Windows, it will work item searching.
It shows the transport list. If you are showing any report, then f4 key
works create auto posting Journal entry
What is the right way to handle cancelled orders should I cancel the original bill or maintain a credit note?
If you have created an order and it is cancelled, you can either cancel it or delete it in BUSY. But if the order is converted into an invoice, you need to create a sales return (credit note) to reverse the transaction.
I want to adjust my sales from the purchase dues. How can I reflect this adjustment in BUSY?
To adjust sales from purchase dues in BUSY, you need to create bill reference on sale voucher & then adjust that while adding purchase voucher then select method adjustment & select the sale voucher reference on bill by wndow and save it.
How do I correct a wrong date or amount on an existing entry? What is the modification process?
To modify the entry , you need to follow:
Step 1 : CLick on transactions
Step 2 : Select voucher type
Step 3 : CLick on modify
Step 4 : Open the voucher by entering details
Step 5 : Now made the changes you need and save.
I am getting an error message while trying to enter a bill in Purchase. It says that the entry is already in the list and already in the account. What should I do?
This error message usually occurs when the bill has already been entered or saved in the software. You can check the list of bills to confirm if the bill has already been entered. you can edit or delete the existing entry.
How can i resolve the error of total quantity adjusted is more than the quantity to be adjusted while save the asjustment against challan window in sales invoice?
If you are getting error of total quantity adjusted is more than the quantity to be adjustmed while save sales invoice then you need to check that qunatity mentioned in voucher much be same as specified in adjustment challan reference window.
Why am I unable to save an e-credit note in BUSY after entering the details? What could be the reason it is not saving?
It could be happen due to many reasons:
1: If we specified to validate sales with sales return.
2: We can not save audited voucher (In case of modify).
If still issue persists then can share your concern on support@busy.in
I need to cancel an invoice but am unsure of the procedure. How can I get an invoice cancelled through your system?
To cancel invoice in BUSY follow these steps mention below.
Step 1: Go to transcation menu and select sales from it.
Step 2: Then click on modify option and press Alt + X key for cancelling the invoice in BUSY.