Frequently Asked Questions

You can get help with payment and billing related queries from BUSY, such as creating bills/invoices, entering receipts/payments, adjusting payments against bills, checking outstanding bills, generating payment reports, enabling the Bill-by-Bill feature, and resolving issues with subscription renewal payments.

Yes, If GST is not applied in order voucher, you can apply it in sale voucher by selecting the sale type of the tax rate voucher belongs to and then apply F4 key and apply tax in bill sundry.

If you are using the seperate billing shipping details then address details automatically pick from the party master.
If the address details are not getting pick automatically then check that the key field you have selected in the voucher configuration.

For Enable transport details in local bill follow these steps:
step 1: Go in administration 
step 2: Go in configuration 
step 3: Go in Features/options 
step 4: Go in Gst/vat
step 5: Transport details in local sales/purchase yes and save tab.

To check if all invoices are getting generated properly by your team every day, you can review the list of invoices generated in the BUSY. You should also compare the cash sales with the cash collection to ensure accuracy.

To modify or correct the tax amount/rate shown in the invoice in BUSY, you can go to the invoice details and edit the tax rate or amount manually. Make sure to save the changes after making the necessary modifications.

Follow below steps to Handle debit note issuance for quantity difference as requested by the customer:
 Step 1: Go in transaction section.
 Step 2: Then select the sales return (Dr.Note).
 Step 3: Click on add and create the voucher.

To amend or cancel an e-vehicle bill that has already been generated, you will need to cancel the existing bill and generate a new one with the correct details. Amendments cannot be made to the already generated e-vehicle bill.

To add multiple items in an invoice in BUSY, you can click on the "Add Item" button in the invoice creation screen. This will allow you to select and add multiple items from your item master to the invoice.

If a bill has been entered twice in the ledger in BUSY, you should locate and select the duplicate entry and delete it using F8 key to delete bill or voucher to avoid any mismatch amount in the ledger.