Frequently Asked Questions

Solutions to common issues related to ConfigurationsVoucher Entry Both.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

What should I do if an item has different parameters with different MRP values? How will I choose which one to pick?

If an item has different parameters with different MRP values, you can choose the parameter from the dropdown at the time of sale and the MRP will auto pick which you have mentioned during purchase for that parameter.

I entered an invoice in March , but it is showing the date as May in the software. Why is this happening?

Please provide more details regarding the specific report you are checking and where you are getting mismatch in date as compared to the date specified in the voucher. Further, you can check by re save the particular invoice.

How do I create a new invoice when the previous invoice with the same voucher number has been cancelled?

If previous invoice has been cancelled then you will need to create new invoice with another voucher number and specify neccessary details like party , item, price, quantity and tax then click on save button to create it

What is the best way to make corrections if I had entered wrong amounts or dates in a voucher?

The best way to make corrections if you have entered wrong amounts or dates in a voucher is to open the voucher, make the necessary changes to the incorrect amounts or dates, and then save the corrected voucher.

My export invoice shows shipping bill number is required but I don't have it yet. What should I do?

When you generate an e invoice for an export invoice then the shipping bill number is not mandatory. However, if you want to include it, you can do so after you receive it and update the invoice accordingly.

What does it mean when I get the error "The reference number already exists in the opening reference"?

It means that the reference number you are trying to use already exists in the opening reference, which is the balance of the party. You may need to create a new reference or append to the existing reference.

I have supplier invoices but don't want to create items for them in BUSY. How to enter these?

Here's a step-by-step guide on how to enter supplier invoices without creating items:
Step 1: Go to transaction menu
step 2: Select Payment voucher
Step 3 : enter vendor details
Step 4 : Enter amount and save the voucher

I processed the transaction with the wrong Account Name. How can I modiFinancial Year the sales invoice?

To modiFinancial Year the saved voucher in BUSY, follow these steps:
1. Go to Transactions.
2. Open the bill in modiFinancial Year mode.
3. Correct the required details in the bill, or you can change the account name.
4. Then Re-save it.

I entered some incorrect data on an invoice in BUSY can I modify it after the fact?

If you want to modify details in voucher , you can follow the bellow steps: 
Step 1: Go to transaction and select voucher type and open voucher in modify .
Step 2: Change the details and save voucher

How do I ensure the correct tax is computed in BUSY for domestic vs international clients?

To calculate the correct tax amount in BUSY for domestic and international clients, you need to choose the appropriate sale or purchase type in your vouchers and ensure that the tax category in the item master is accurate.
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