Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
What should I do if an item has different parameters with different MRP values? How will I choose which one to pick?
If an item has different parameters with different MRP values, you can choose the parameter from the dropdown at the time of sale and the MRP will auto pick which you have mentioned during purchase for that parameter.
I entered an invoice in March , but it is showing the date as May in the software. Why is this happening?
Please provide more details regarding the specific report you are checking and where you are getting mismatch in date as compared to the date specified in the voucher. Further, you can check by re save the particular invoice.
How do I create a new invoice when the previous invoice with the same voucher number has been cancelled?
If previous invoice has been cancelled then you will need to create new invoice with another voucher number and specify neccessary details like party , item, price, quantity and tax then click on save button to create it
What is the best way to make corrections if I had entered wrong amounts or dates in a voucher?
The best way to make corrections if you have entered wrong amounts or dates in a voucher is to open the voucher, make the necessary changes to the incorrect amounts or dates, and then save the corrected voucher.
My export invoice shows shipping bill number is required but I don't have it yet. What should I do?
When you generate an e invoice for an export invoice then the shipping bill number is not mandatory. However, if you want to include it, you can do so after you receive it and update the invoice accordingly.
What does it mean when I get the error "The reference number already exists in the opening reference"?
It means that the reference number you are trying to use already exists in the opening reference, which is the balance of the party. You may need to create a new reference or append to the existing reference.
I have supplier invoices but don't want to create items for them in BUSY. How to enter these?
Here's a step-by-step guide on how to enter supplier invoices without creating items:
Step 1: Go to transaction menu
step 2: Select Payment voucher
Step 3 : enter vendor details
Step 4 : Enter amount and save the voucher
Who can I contact for assistance with the BUSY portal and billing setup?
BUSY does not have any portal. Further if want assistance for set up BUSY for billing, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Process to verify correct reflection of tax rates on the invoice in BUSY?
If you are select the appropriate tax type in the invoice and provide the necessary details such as party information, price and taxable value the system will accurately calculate the tax and reflect the correct information in reports.
I am unable to add details for my transactions. What should I do?
Reasons for not able to add details for your transaction in BUSY.
1. If you do not have the user rights for adding the voucher in BUSY.
2. If you do not entered the all necessary information in the voucher.