Frequently Asked Questions

Solutions to common issues related to ConfigurationsVoucher Entry Both.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I made some on-account entries but there is no broker attached to them in BUSY. How do I link brokers to these entries?

To link broker name in entries, you need to open that vouchers and resave them and mention the broker name in the window apear of salesman / broker then save changes.

I made a receipt minutes ago but I can't find it now. How do I locate receipts I've already made?

To find receipt folllow steps:
Step 1 : Click on transactions
Step 2 : Then receipt
Step 3 : Click on modify mode
Step 4 : Enter all details of that voucher and open it

How can account balances be changed at the end of a financial year? Through journal entry or any other voucher?

Changes in the account balance can be made during the closing of the financial year through any accounting voucher e.g. Journal entry or dual voucher (purchase / sale etc) in BUSY.

How do I ensure the correct shipping address is selected automatically in BUSY when I create a sales order?

When you create a sales order in BUSY, the billing address of party will be automatically picked in the Billing Shipping window, you need to enter shipping address manually in it.

Why is the invoice date not updating properly when I change it in the purchase register in BUSY?

The invoice date is not updating in the purchase register even when you change it due to not saved voucher properly. So you need to resave that voucher again and check.

I made changes in BUSY but they did not get updated. Why are my changes not getting saved?

Your changes may not be updated in BUSY because they were not saved properly. To fix this, you need to save your changes again and check if the issue is resolved.

I added the wrong number of items to a voucher. How can I remove the extra items?

To remove the extra items from a voucher in BUSY, you can delete the extra item by selecting the item and press F9 key or can right click and delete row.

I deleted an entry but it is still showing up in reports. How do I fix this?

Here are the steps to resolve this issue : 
Step 1: Go to House keepingmenu
Step2 : Select and run reindexed database
Step 3 : before proceeding this utility take backup

Can you provide me with more information on purchasing items in multi-rate and local or central taxes?

In multi rate tax rate pick from each item master. if party belong to same state take local multi rate and if party belongs to other state take central multi rate.

I received a payment last year that was not adjusted. How do I adjust this payment now?

If you did not adjust bill reference in payment voucher entered in the last year, then you need to modify that voucher in last year and adjust the relevant bill references.
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