Frequently Asked Questions

Solutions to common issues related to ConfigurationsVoucher Entry Both.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

How do I cancel an invoice in BUSY

If you want to cancel an invoice in BUSY, then you need to open that invoice in modify mode and click on the "Cancelbutton. Alternatively you can press "ALT+Xto cancel it.

How can I modify a bill in BUSY?

To modify a bill or voucher in BUSY, follow these steps:
Step 1: Go to transactions and select voucher type.
Step 2: Now click on modify mode and edit the bill and save.

How can I receive notifications for completed transactions?

You can receive notifications for completed transactions in BUSY through the BUSY BNS application  Additionally, you can set up event notifications in the software to receive alerts for specific events.

How do I cancel BUSY invoice

If you want to cancel an invoice in BUSY, then you need to open that invoice in modify mode and click on the "Cancelbutton. Alternatively you can press "ALT+Xto cancel it.

Will I get a claim if I write all the CGST in the software for a bill I do not want to take credit for?

No, you will not get a claim if you write all the CGST in the software for a bill you do not want to take credit for in BUSY .

The software shows "Escape and generate" when I click on check possible errors. What does this mean and what should I do next?

When you click on Check Possible Errors, you will receive a message or error if there are any errors. Rectify the error, and then proceed to generate the required action.

How to ensure that the correct tax rates are applied for CGST and SGST, and their respective percentages for multi-rate billing?

To ensure the correct tax rates are applied, you can check the Tax Summary section in the Invoice. It shows the taxable amount and tax amount for different tax rates.

If I generate an invoice now and then regenerate it a few days later, will that work or cause problems?

If you regenerate the invoice again in the BUSY then it will create duplicacy.Instead of regenerating you can do the changes whatever you want to do in the existing invoice.

The agent was helping me with a voucher entry but we got disconnected. What should I tell the new agent?New

If your line was disconnected with the executive regarding voucher entry in BUSY, you can ask executive for transfer of call or you can take help from the available executive.

What is the process for recording a purchase return in BUSY when the returned product has a different serial number?

To record a purchase return with a different serial number in BUSY, go to the Purchase Return Voucher and enter the details of the return, including the new serial number.
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