Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
I accidentally deleted a bill in BUSY. How can I restore or recover the deleted bill?
The deleted bill cannot be restored in BUSY. we need to enter the bill again or if you have backup before deleting the voucher then you can restore that backup.
How do I separate or differentiate two references that are showing as the same in BUSY?
To separate or differentiate two references that are showing as the same in BUSY, you can add a prefix or suffix to one of the references to make them unique.
What should I do if I am getting an error while withdrawing an invoice in BUSY?
If you are getting an error while generating invoice in BUSY, then first read the error message properly and correct the mistake related to that error message then check again.
How do I refresh an item tax in voucher after changing the GST percentage in it?
To refresh an item's tax in voucher after changing the gst percentage in it you need to remove that by pressing F9 and re enter it again then apply tax.
How can I change the unit amount for an item on my BUSY sales record
You can modify the unit price of an item in the sales invoice by editing the value in the price column, provided that you have the permission to do so.
Is there an option to make the calculated amount on a voucher readonly or uneditable
Yes, BUSY allows you to add a restriction for the amount change in voucher. You can do this by either restricting the rights of the user or freezing the data.
If i have specify the wrong quantity in my voucher can i change it later?
Yes you can change the quantity later in your voucher but if you have generated the e-invoice and gst return already filed it will not updated in gst portal automatically.
Why do I need to modify all vouchers if need to change the salesman name?
If you want to change the salesman name in the existing vouchers then you need to modify them because no other option to change the salesman without opening the vouchers.
The software is showing incorrect calculations for discounts or taxes. What should I do?
If the software showing incorrect calculation of discount or tax please check first discount is applied on item level or invoice level. If still same issue contact BUSY Support System
What happens if I mark an option as not required for sales account tagging?
If you mark an option as not required for sales account tagging in the item master then by default it will show in the sales account in the balance sheet.