Frequently Asked Questions

Solutions to common issues related to ConfigurationsVoucher Entry Both.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

How do I refresh an item tax in voucher after changing the GST percentage in it?

To refresh an item's tax in voucher after changing the gst percentage in it you need to remove that by pressing F9 and re enter it again then apply tax.

How can I change the unit amount for an item on my BUSY sales record

You can modify the unit price of an item in the sales invoice by editing the value in the price column, provided that you have the permission to do so.

Is there an option to make the calculated amount on a voucher readonly or uneditable

Yes, BUSY allows you to add a restriction for the amount change in voucher. You can do this by either restricting the rights of the user or freezing the data.

If i have specify the wrong quantity in my voucher can i change it later?

Yes you can change the quantity later in your voucher but if you have generated the e-invoice and gst return already filed it will not updated in gst portal automatically.

Why do I need to modify all vouchers if need to change the salesman name?

If you want to change the salesman name in the existing vouchers then you need to modify them because no other option to change the salesman without opening the vouchers.

The software is showing incorrect calculations for discounts or taxes. What should I do?

If the software showing incorrect calculation of discount or tax please check first discount is applied on item level or invoice level. If still same issue contact BUSY Support System

What happens if I mark an option as not required for sales account tagging?

If you mark an option as not required for sales account tagging in the item master then by default it will show in the sales account in the balance sheet.

Does the purchase price of the product automatically pick in the purchase return voucher?

Yes, In the purchase return voucher the items details with the price automatically pick in the voucher when you mention the original purchase number in the original purchase details window.

Can you explain the difference between Sale Return and purchase return in the software?

Goods which we purchased on credit if returns back it is called purchase return where as goods which we have sold and returned by the customer is called Sales Return.

Can I create multiple dispatch addresses for a single billing party in BUSY?

We can use bill from dispatch from option in case of ewaybill generation and either disapatch details are picked from your company address or from material centre selected in voucher
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