Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
The invoice number or ID I have does not match the current invoice being shown. Why is there a mismatch and how can I reconcile it?
If invoice number not match:
Step 1 : COntact customer
Step 2 : Verify correct GST number
Step 3 : Correct sale invoice
The invoice amount appears incorrect and does not match my records. What should I do to get the invoice corrected and accurate as per my books?
If invoice number not match:
Step 1 : COntact customer
Step 2 : Verify correct GST number
Step 3 : Correct sale invoice
Why am I getting a message saying you are entering a central transaction for a party belonging to same state, while entering sale invoice in BUSY?
The message is appearing because the software is detecting that you are entering a central transaction for a party belonging to same state.
If only some items on a purchase order have arrived, how do I reflect that partial receipt of goods on the purchase invoice in BUSY?
To reflect the partial receipt of goods in purchase voucher from purchase order you need to mention in adjustment window the receipt qty.
I made a mistake entering IGST rate for an item in BUSY and now tax is not being calculated. How can I fix this?
To fix the tax rate you need to modify the tax category in item master and then apply the tax in voucher again
What should I do if the GST number mentioned in the sales invoice does not match with the actual GST number of the customer?
If GST number not match:
Step 1 : COntact customer
Step 2 : Verify correct GST number
Step 3 : Correct sale invoice
I clicked on an item in a voucher and pressed F to delete it but it's not working. What should I do?
If F9 doesn't work, you can try using the shortcut key F9 with Fn function key to delete an item in a voucher.
If there is no proforma invoice, will a customer still get an e-invoice?
Yes, As E invoice is not get generate on performa invoice. It generate on sales voucher,debit and credit note related to sales voucher.
How can I print both the bill and ship addresses on the bill?
To print both old and new addresses on BUSY, you can use the option of 'Ship-to-Bill-to' and configure the voucher and print accordingly.
Why does selecting a customers name automatically change the sale/purchase type in invoice?
If you have defined the default sale/purchase type in that customer/account master in that case sale/purchase type will automatically change in the invoice