Frequently Asked
Questions

Q: I have an issue with creating invoice references in BUSY. How do I fix this?

If you are unable to create invoice with reference then check the below steps: Step 1: Go to Administration menu Step 2: Click on configuration option Step 3: then click on Feature and option Step 4: Then click on Accounts Feature Step 5: Then Make sure to enable BILL by BILL and click on configure box and untick auto create bill reference option (if Y on the same option then it will auto create reference in the voucher) Step 6: Then make sure to enbale maintain bill by bill option as Y in the party master Step 7: Then you can create invoice with reference and save the voucher.

Q: How can I resolve the problem of wrong GST amounts in invoices recorded in BUSY?

You can correct the GST amounts in invoice by following given steps Step 1: Open your compnay, then, go to the Transactions menu. Step 2: Select the voucher type such as Sales, purchase etc Step 3: Click on Modify and enter the voucher no. and open the voucher. Step 4: Check the sale type or purchase type is selected correctely Step 5: Check the item you have selected is with correct tax category Step 6: You can apply tax again if applied itemwise or applied in bill sundry Step 7: You can check thetax amount in tax summary also in voucher and then save the changes

Q: How to remove the saved vouchers and make changes to them in BUSY?

To remove saved vouchers and make changes to them in BUSY, you can follow these steps: 1. Open BUSY and go to the Voucher Entry screen. 2. Locate the voucher that you want to remove or modify. 3. Select the voucher and click on the "Delete" button to remove it completely. 4. If you want to make changes to a saved voucher, select the voucher and click on the "Edit" button. 5. Make the necessary changes to the voucher details and save the modifications. Please note that once a voucher is deleted, it cannot be recovered. So, make sure to double-check before deleting any vouchers.

Q: Can we use date-wise price feature in BUSY?

If you want to use date-wise pricing feature in BUSY please follow these steps: Step 1: Go to administration menu Step 2: Then click on configuration Step 3: Then click on features and options Step 4: Then click on inventory tab Step 5: Then tick the enable date-wise item pricing option to enable it Step 7: Then save the configuration Step 8: Then go to administration menu again Step 9: Then click on masters Step 10: Then click on item Step 11: Open the item master from the modify or list button Step 12: Then while saving the item master a window will appear for date-wise pricing Step 13: Specify the date-wise price and save the master

Q: Why can't I delete a particular transaction in BUSY? It says it is locked. What does that mean?

If you are unable to delete a specific transaction in BUSY and it says it is locked that means the data were freezed to solve the issue follow the steps Step1 Open company with admin user and go to administration menu Step2 Click on utilities and then click data freezing Step3 click on partial or full which have done earlier and unfreeze it then save Step4 Now close BUSY and open it with your user ID and now go to transaction menu and open the voucher from list of voucher which you want to modify Step5 make the changes you required and save

Q: My sales invoice is showing the wrong GST/VAT percentage applied. How do I correct the tax rate on a generated sales invoice?

When showing tax rate percentage wrong in sale invoice , you can follow the below steps to correctly apply tax rate corrcetly in sale invoice : Step 1: Open the particular voucher in modify Step 2: Check the sale type should be correct as per tansaction type which is inter or intra state transaction Step 3: If sale in within then same state choose local sale type and for outside then state mention central sale tyoe Step 4: Then if the voucher have items of different tax rate select sale type as itemwise or multirate By following these steps you can troubleshoot for error of wrong gst percentage applied.

Q: Some items don't have the right adjacent codes in the exported file. How can I correct this?

To fix incorrect HSN codes in the exported file, follow these steps:Step 1:Open the Transaction menu in BUSY. Step 2:Choose Sales and go to the Modify option. Step 3:Provide invoice details, including the invoice number. Step 4:Access the invoice format with the issue. Step 5:Locate the item row with the incorrect HSN code. Step 6:Use Alt + M to modify the product. Step 7:Update the correct HSN code and validate the same and save item master. Step 8:Return to the invoice. Step 9:Remove the product F9 key with the wrong HSN code. Step 10:Re-enter the product, and the corrected HSN code will be applied. Step 11:Now, you can export the file again with the corrected HSN codes.

Q: What is the difference between "As per Party Master" and "As per Billing Shipping Details" ?

As per party master and as per billing/shipping details option is occur when you used separate billing/shipping address feature in your company The difference between as per party master and as per billing/shipping details is as follows: As per party master- When you select it as per party master the gst report will be made as per the GST number you specified by you in party master if its is blank it will consider it as unregister As per billing/shipping details- When you select as per billing shipping details the gst report will be calculated as per the information provided in billing/shipping window such as GST number and state etc

Q: Can you explain where I can find the transaction tab in BUSY and what it's used for?

When you open the company then on top you will find the transaction tab. In the transaction tab, you can do the transaction related to below voucher.You can create Dual Voucher, Accounting Voucher and Pure Inventory Voucher. Dual Voucher : Here Accounting and Inventory both get hit. Vouchers which are Sales, Purchase, Sales Return and Purchase Return. Accounting Voucher : It refers to where only Accounting get hit. Vouchers which are Payment, Receipt, Journal,Contra, Debit and Credit note without Items. Pure Inventory Voucher : It refers to where Only Inventory get hit. Vouchers which Matrial issue to party, Material Receive from Party, Stock Journal, Stock Transfer, Production and Unassemble.

Q: How can I modify invoice details if there is any error in product name, quantity, date, etc?

To modify the invoices details in BUSY if there is any error in product name, quantity, date, etc, you can follow these steps: Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc. Step 2: Click on Modify and open the voucher that you want to modify. Step 3: Make the necessary corrections in the product name, quantity, date, etc and save changes. You can also open that invoice from the list of voucher or from the related ledger. Make sure to take latest backup of your data before make any changes.

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I have an issue with creating invoice references in BUSY. How do I fix this?

If you are unable to create invoice with reference then check the below steps:
Step 1: Go to Administration menu 
Step 2: Click on configuration option 
Step 3: then click on Feature and option 
Step 4: Then click on Accounts Feature 
Step 5: Then Make sure to enable BILL by BILL and click on configure box and untick auto create bill reference option (if Y on the same option then it will auto create reference in the voucher)
Step 6: Then make sure to enbale maintain bill by bill option as Y in the party master 
Step 7: Then you can create invoice with reference and save the voucher.

How can I resolve the problem of wrong GST amounts in invoices recorded in BUSY?

You can correct the GST amounts in invoice by following given steps
 Step 1: Open your compnay, then, go to the Transactions menu.
 Step 2: Select the voucher type such as Sales, purchase etc
 Step 3: Click on Modify and enter the voucher no. and open the voucher.
 Step 4: Check the sale type or purchase type is selected correctely
 Step 5: Check the item you have selected is with correct tax category
 Step 6: You can apply tax again if applied itemwise or applied in bill sundry 
 Step 7: You can check thetax amount in tax summary also in voucher and then save the changes

How to remove the saved vouchers and make changes to them in BUSY?

To remove saved vouchers and make changes to them in BUSY, you can follow these steps:
 1. Open BUSY and go to the Voucher Entry screen.
 2. Locate the voucher that you want to remove or modify.
 3. Select the voucher and click on the "Delete" button to remove it completely.
 4. If you want to make changes to a saved voucher, select the voucher and click on the "Edit" button.
 5. Make the necessary changes to the voucher details and save the modifications.
 Please note that once a voucher is deleted, it cannot be recovered. So, make sure to double-check before deleting any vouchers.

Can we use date-wise price feature in BUSY?

If you want to use date-wise pricing feature in BUSY please follow these steps:
Step 1: Go to administration menu
Step 2: Then click on configuration
Step 3: Then click on features and options
Step 4: Then click on inventory tab
Step 5: Then tick the enable date-wise item pricing option to enable it
Step 7: Then save the configuration
Step 8: Then go to administration menu again
Step 9: Then click on masters 
Step 10: Then click on item 
Step 11: Open the item master from the modify or list button
Step 12: Then while saving the item master a window will appear for date-wise pricing
Step 13: Specify the date-wise price and save the master

Why can't I delete a particular transaction in BUSY? It says it is locked. What does that mean?

If you are unable to delete a specific transaction in BUSY and it says it is locked that means 
 the data were freezed to solve the issue follow the steps
 Step1 Open company with admin user and go to administration menu
 Step2 Click on utilities and then click data freezing 
 Step3 click on partial or full which have done earlier and unfreeze it then save 
 Step4 Now close BUSY and open it with your user ID and now go to transaction menu and open the voucher from list of voucher which you want to modify 
 Step5 make the changes you required and save

My sales invoice is showing the wrong GST/VAT percentage applied. How do I correct the tax rate on a generated sales invoice?

When showing tax rate percentage wrong in sale invoice , you can follow the below steps to correctly apply tax rate corrcetly in sale invoice :
Step 1: Open the particular voucher in modify 
Step 2: Check the sale type should be correct as per tansaction type which is inter or intra state transaction 
Step 3: If sale in within then same state choose local sale type and for outside then state mention central sale tyoe
Step 4: Then if the voucher have items of different tax rate select sale type as itemwise or multirate 
By following these steps you can troubleshoot for error of wrong gst percentage applied.

Some items don't have the right adjacent codes in the exported file. How can I correct this?

To fix incorrect HSN codes in the exported file, follow these steps:Step 1:Open the Transaction menu in BUSY.
Step 2:Choose Sales and go to the Modify option.
Step 3:Provide invoice details, including the invoice number.
Step 4:Access the invoice format with the issue.
Step 5:Locate the item row with the incorrect HSN code.
Step 6:Use Alt + M to modify the product.
Step 7:Update the correct HSN code and validate the same and save item master.
Step 8:Return to the invoice.
Step 9:Remove the product F9 key with the wrong HSN code.
Step 10:Re-enter the product, and the corrected HSN code will be applied.
Step 11:Now, you can export the file again with the corrected HSN codes.

What is the difference between "As per Party Master" and "As per Billing Shipping Details" ?

As per party master and as per billing/shipping details option is occur when you used separate billing/shipping address feature in your company
The difference between as per party master and as per billing/shipping details is as follows:
As per party master- When you select it as per party master the gst report will be made as per the GST number you specified by you in party master if its is blank it will consider it as unregister
As per billing/shipping details- When you select as per billing shipping details the gst report will be calculated as per the information provided in billing/shipping window such as GST number and state etc

Can you explain where I can find the transaction tab in BUSY and what it's used for?

When you open the company then on top you will find the transaction tab. In the transaction tab, you can do the transaction related to below voucher.You can create Dual Voucher, Accounting Voucher and Pure Inventory Voucher.
Dual Voucher : Here Accounting and Inventory both get hit. Vouchers which are Sales, Purchase, Sales Return and Purchase Return.
Accounting Voucher : It refers to where only Accounting get hit. Vouchers which are Payment, Receipt, Journal,Contra, Debit and Credit note without Items.
Pure Inventory Voucher : It refers to where Only Inventory get hit. Vouchers which Matrial issue to party, Material Receive from Party, Stock Journal, Stock Transfer, Production and Unassemble.

How can I modify invoice details if there is any error in product name, quantity, date, etc?

To modify the invoices details in BUSY if there is any error in product name, quantity, date, etc, you can follow these steps:
 Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
 Step 2: Click on Modify and open the voucher that you want to modify.
 Step 3: Make the necessary corrections in the product name, quantity, date, etc and save changes.
 You can also open that invoice from the list of voucher or from the related ledger.
 Make sure to take latest backup of your data before make any changes.

Frequently AskedQuestions