Frequently Asked
Questions

Q: Issued sales invoice. Customer requests debit note for quantity difference. What's the process?

For quantity difference related entry, you can raise sales return/purchase return entry for decreasing quality. For increasing quality there is no such provision for debit and credit note. You need to raise sale or purchase voucher for the same. To know the process of add sale/purchase return voucher in BUSY, You can follow given steps: Step 1: Go in transaction section. Step 2: Then select desired voucher type. Step 3: Click on add new and specify the details. Step 4: Proceed for saving. Step 5: A window will appear to mention original invoice number. Step 6: Define original invoice number and save.

Q: How can i fix the sales price for a specific item in BUSY?

If you want to fix the sales price for a specific item in BUSY please follow these steps: Step 1: Go to administration menu then click on configuration submenu Step 2: Afterwards select features and options tab and click on inventory Step 3: Click on item pricing mode in vouchers option and select pricing mode for sale as default and click on ok button and save the changes Step 4: After that go to administration menu and click on masters submenu and select item and open the item from modify or list Step 5: Then specify the sales price in its respective field and save the master

Q: Why am I not able to enter data for a specific region?

Spesific region wise accounting can maintain by using HO-BO feature. If we are using enterprise edition we can use this option. In this we can maintain different location wise data for every series and then after doing transaction we can check reports as per location wise. Follow Below Steps: Step 1: Go to Administration menu Step 2: And then Configuration tab Step 3: And select Voucher series configurtion option Step 4: Now you can Add voucher series Step 5: Provide name of voucher series (name as branch name) Step 6: Now create voucher series group (name as branch name) and then select all series of branch.

Q: How do I correct an invoice that was sent out with the wrong amounts? What is the process for editing a sent invoice?

If you wants to correct or modify invoice in BUSY,follow these steps and again send it Step 1: Go Transaction and select the voucher type that want to modify Step 2: Click on Modify option and then voucher will be appeared Step 3: Now check required details,like voucher number,sale type,billing party and other item entries with correct amount including gst amount also and then save the changes Note:-there is a shortcut key to modify Master during voucher entry that is 'ALT+M' and also take backup before making any changes and modify only if invoice is not uplaoded on government portal

Q: I am unable to find the tax exemption related fields while generating invoice for SEZ customer. Where are these options available?

To find the tax exemption related fields while generating invoice for SEZ customer, For this, you need to enable the setting for sales type in that you have to select SEZ sales type, which defaults to BUSY; if not, you have to create SEZ unit sales type. For this, you need to follow the below steps: Go to the Administration menu. Select Masters and then Sale Type. Click on Add to create a new sales type. Give a name to the sales type. Choose the region as Central. Select the SEZ unit as the sales type. After the above setting, you will find tax exemption related fields for SEZ customer.

Q: Why is the sales account to post credit option appearing every time I deduct a sales bill?

Sales Account to post (Cr.) option appears due to pre configuration in Bill Sundry. Please find the below steps to set one account in Bill Sundry, please follow the below steps: Step 1: Go to Administration Step 2: Go to Masters Step 3: Modify Bill sundry master where you are facing issue Step 4: In the Adjust Sales Account section, select 'No' and specify the account. Step 4: Tag your account here and save the bill sundry By tagging the sales account to post (Cr.), the window prompting to select it will no longer appear upon saving the sales invoice, and the accounting will be automatically processed.

Q: How can I add a stock transfer in the sale voucher in BUSY?

To add a stock transfer in the sale voucher in BUSY, follow these steps: Step 1: Open your company and go to the transaction tab. Step 2: Select the sale voucher and click on the add option. Step 3: Select the voucher series, voucher date, and select the sale type as stock transfer. If this sale type is not already created in the company, you can create a sale type master by using the shortcut key F3 and selecting the type of transaction as stock transfer. Step 4: After selecting the sale type, enter the party and item details in the voucher, then save the invoice.

Q: What is the difference between item wise and tax inclusive sale type?

If you want to know the difference between the item wise and tax inclusive sale type please follow these steps: Step 1: If the tax is included in your price you need to select sale type as tax inclusive local or central as required Step 2: If the tax is excluded from your price you can select sale type as item wise local or central as required Step 3: In both cases you need to press enter in the amount column of each and every item afterwards tax will be automatically applied Step 4: Make sure tax category is specified in item master in both cases.

Q: Why is the tax not charged in case of item wise and tax inclusive sales type in BUSY

If you are applying tax at item level by using item wise or tax inclusive sales type then you need to press enter key on amount of each item grid to apply tax. You can follow the below step: Step 1: Go to transaction section then click on sales voucher. Step 2: Click on add then specify the voucher number, series, voucher date, select tax inclusive or item wise sales type , party name and material center in header part of invoice. Step 3: Now, Specify the item with its quantity and prices then Press enter key on amount to apply tax and save it.

Q: What if I cant enter data in BUSY

There are several possible reasons why you may not be able to enter data in BUSY. These include: 1. Your BUSY license is in Demo mode, which only allows data entry for 30 days. 2. Your BLS has expired, which disables the Audit Trail feature. This feature is required for data entry if you are registered as a company. 3. You do not have the necessary permissions to enter transactions. 4. There is a software error or malfunction. If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Issued sales invoice. Customer requests debit note for quantity difference. What's the process?

For quantity difference related entry, you can raise sales return/purchase return entry for decreasing quality. 
 For increasing quality there is no such provision for debit and credit note.
 You need to raise sale or purchase voucher for the same.
 To know the process of add sale/purchase return voucher in BUSY, You can follow given steps:
 Step 1: Go in transaction section.
 Step 2: Then select desired voucher type.
 Step 3: Click on add new and specify the details.
 Step 4: Proceed for saving.
 Step 5: A window will appear to mention original invoice number.
 Step 6: Define original invoice number and save.

How can i fix the sales price for a specific item in BUSY?

If you want to fix the sales price for a specific item in BUSY please follow these steps:
Step 1: Go to administration menu then click on configuration submenu 
Step 2: Afterwards select features and options tab and click on inventory
Step 3: Click on item pricing mode in vouchers option and select pricing mode for sale as default and click on ok button and save the changes
Step 4: After that go to administration menu and click on masters submenu and select item and open the item from modify or list
Step 5: Then specify the sales price in its respective field and save the master

Why am I not able to enter data for a specific region?

Spesific region wise accounting can maintain by using HO-BO feature. If we are using enterprise edition we can use this option.
In this we can maintain different location wise data for every series and then after doing transaction we can check reports as per location wise.
Follow Below Steps:
Step 1: Go to Administration menu 
Step 2: And then Configuration tab 
Step 3: And select Voucher series configurtion option 
Step 4: Now you can Add voucher series
Step 5: Provide name of voucher series (name as branch name) 
Step 6: Now create voucher series group  (name as branch name) and then select all series of branch.

How do I correct an invoice that was sent out with the wrong amounts? What is the process for editing a sent invoice?

If you wants to correct or modify invoice in BUSY,follow these steps and again send it
 Step 1: Go Transaction and select the voucher type that want to modify 
 Step 2: Click on Modify option and then voucher will be appeared 
 Step 3: Now check required details,like voucher number,sale type,billing party and other item entries with correct amount including gst amount also and then save the changes 
 Note:-there is a shortcut key to modify Master during voucher entry that is 'ALT+M' and also take backup before making any changes and modify only if invoice is not uplaoded on government portal

I am unable to find the tax exemption related fields while generating invoice for SEZ customer. Where are these options available?

To find the tax exemption related fields while generating invoice for SEZ customer, For this, you need to enable the setting for sales type in that you have to select SEZ sales type, which defaults to BUSY; if not, you have to create SEZ unit sales type. For this, you need to follow the below steps:
Go to the Administration menu.
Select Masters and then Sale Type.
Click on Add to create a new sales type.
Give a name to the sales type.
Choose the region as Central.
Select the SEZ unit as the sales type.
After the above setting, you will find tax exemption related fields for SEZ customer.

Why is the sales account to post credit option appearing every time I deduct a sales bill?

Sales Account to post (Cr.) option appears due to pre configuration in Bill Sundry. Please find the below steps to set one account in Bill Sundry, please follow the below steps:
Step 1: Go to Administration 
Step 2:  Go to Masters
Step 3: Modify Bill sundry master where you are facing issue
Step 4: In the Adjust Sales Account section, select 'No' and specify the account.
Step 4: Tag your account here and save the bill sundry
By tagging the sales account to post (Cr.), the window prompting to select it will no longer appear upon saving the sales invoice, and the accounting will be automatically processed.

How can I add a stock transfer in the sale voucher in BUSY?

To add a stock transfer in the sale voucher in BUSY, follow these steps:
Step 1: Open your company and go to the transaction tab.
Step 2: Select the sale voucher and click on the add option.
Step 3: Select the voucher series, voucher date, and select the sale type as stock transfer. If this sale type is not already created in the company, you can create a sale type master by using the shortcut key F3 and selecting the type of transaction as stock transfer.
Step 4: After selecting the sale type, enter the party and item details in the voucher, then save the invoice.

What is the difference between item wise and tax inclusive sale type?

If you want to know the difference between the item wise and tax inclusive sale type please follow these steps:
Step 1: If the tax is included in your price you need to select sale type as tax inclusive local or central as required
Step 2: If the tax is excluded from your price you can select sale type as item wise local or central as required
Step 3: In both cases you need to press enter in the amount column of each and every item afterwards tax will be automatically applied
Step 4: Make sure tax category is specified in item master in both cases.

Why is the tax not charged in case of item wise and tax inclusive sales type in BUSY

If you are applying tax at item level by using item wise or tax inclusive sales type then you need to press enter key on amount of each item grid to apply tax. You can follow the below step:
Step 1: Go to transaction section then click on sales voucher.
Step 2: Click on add then specify the voucher number, series, voucher date, select tax inclusive or item wise sales type , party name and material center in header part of invoice.
Step 3: Now, Specify the item with its quantity and prices then Press enter key on amount to apply tax and save it.

What if I cant enter data in BUSY

There are several possible reasons why you may not be able to enter data in BUSY. These include:
1. Your BUSY license is in Demo mode, which only allows data entry for 30 days.
2. Your BLS has expired, which disables the Audit Trail feature. This feature is required for data entry if you are registered as a company.
3. You do not have the necessary permissions to enter transactions.
4. There is a software error or malfunction.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Frequently AskedQuestions