Frequently Asked
Questions

Q: Why is the tax not being applied properly even when the tax rate is mentioned properly in tax category of each item?

If the tax rate not being applied properly even when the tax rate is mentioned properly in tax category of each item there could be a several reasons of it: Step 1: If you are using date wise tax rate feature in that case you may face this issue Step 2: If you have specified tax rate on the basis of price you may face this issue Step 3: If you have selected wrong sale or purchase type in voucher Step 4: In case of tax at voucher level make sure to apply tax in bill sundry grid Step 5: Ensure that the invoice is generated with accuracy

Q: I issued credit notes for sales returns but my accounts still show the original sales amount. What should I do?

If you issued credit notes for sales returns but your accounts still show the original sales amount, follow these steps: Step 1: Check the account taken at the time of the sales return (credit note). If it's different, it will not reflect otherwise, it will reflect. Step 2: If you are adding a credit note (without item) or not taking the sale account at the time of entering the voucher, it will not reflect. Step 3: When entering a credit note (without item), adjust it with the original sales. If you want the effect in the sales account, take the sale account at the time of entry.

Q: I want to modify an existing voucher but am unable to do so. What is the process to edit/modify vouchers?

To edit or modify an existing voucher in BUSY, you can follow these steps: Step 1 : CLick on transactions Step 2 : Select voucher type Step 3 : Click on modify mode Step 4 : Make the necessary changes to the voucher details, such as the amount, date, or any other relevant information. Step 5 : Save the changes by clicking on the Save button. Step 6 : If you encounter any errors or issues while saving the changes, make sure to resolve them before proceeding. Step 7 : Once the changes are saved, the voucher will be updated with the modified information.

Q: How do I delete or modify salary vouchers that I already entered in a previous financial year?

If you want to correct mistakes or modify existing transactions in BUSY, you can follow these steps: Step 1: Open BUSY and select the company you want to work with. Then, go to the Transactions tab and choose the type of voucher that you want to add or edit, such as sale, purchase, etc. Step 2: After selecting voucher type click on Modify and select the voucher no. that you want to change. You can make any changes that you want and then click on Save again. Step 3: You can also open that voucher from the list of vouchers. Step 4 : To Delete voucher Press F8

Q: I want to regenerate correct dual entry vouchers. What is the process to do this in BUSY?

To regenerate correct dual entry vouchers in BUSY, you can follow these steps: 1. Go to the "Housekeeping" section in the software. 2. Look for the option called "Regenerate Dual Voucher" and select it. 3. Follow the prompts and select the appropriate filters or date range for the vouchers you want to regenerate. 4. Confirm the process and let the software regenerate the dual entry vouchers. 5. After the process is complete, check the vouchers to ensure they have been regenerated correctly. Please note that it is recommended to take a backup of your data before running the regenerate dual voucher process.

Q: My import invoice from supplier does not include GST. Can I still get ITC on IGST?

Yes, you can still claim Input Tax Credit (ITC) on IGST even if your import invoice from the supplier does not include GST. To record transactions in BUSY, you can follow these steps: Step 1: Go to the Transaction menu and click on Purchase. Step 2: Click on Add and enter all the required details such as Date, Vch no, etc. Step 3: Purchase Type should be of Import and the IGST bill sundry contains the account of IGST input and IGST paid account under the current assets. Step 4: Next, you need to pass payment voucher to record the payment of IGST paid.

Q: I made a mistake in an invoice voucher. How can I modify or delete the voucher?

If you want to modify or delete your invoices in BUSY, you can follow these steps: Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc. You can also open that invoice from the list of vouchers. Step 2: Click on Modify and open the voucher that you want to change or remove. Step 3: Make the necessary changes and save them again. Step 4: To delete the voucher, click on Delete button or press F8 after opening it. Note: Take latest backup of your data before making any changes.

Q: Do I need to do any additional configuration for dispatch details to reflect on invoice?

In BUSY, you do not need to do any addition configuration for dispatch details to reflect on invoice. To add dispatch details on a bill in BUSY, you can follow these steps: Step 1: Go to Transaction then click on sales voucher type Step 2: Then click on Add tab and create sales invoice with required details Step 3: When saving a sales invoice in BUSY, a transport window will appear. In this window, select Bill from dispatch from in the transaction type field and specify Y to enable dispatch details, then you can enter the dispatch details in the provided fields below and save the voucher.

Q: How do I apply IGST and SGST/CGST correctly in BUSY for interstate and intrastate transactions?

To apply IGST and SGST/CGST correctly in BUSY for interstate and intrastate transactions you need to follow below steps: Step 1: Go to Transactions then select the voucher type such as Sales, purchase, sales return purchase return etc. Step 2: Click to Add then enter voucher series date voucher no. Step 3: Then it will ask for sale/purchase type so have to choose local- itemwise/ taxincl/ multirate in case of intra state transactions. Step 4: In case of Inter state transaction you have to select central-itemwise/taxincl/multirate sale/purchase type. Step 5: Then have to enter the party details and item details accordingly and save voucher.

Q: How do I add transporter details and pincode to generate a GST invoice without errors?

You can specify pincode in party master And if you want to specify transport details you need to follow these steps: Step 1: Make sure you have enabled the input transport details from voucher series configurtion Step 2: If it is local sale/purchase then Make sure you have tick the transport details in local sale purchase option from GST/VAT configuration Step 3: Then open the invoice specify the details such as voucher number,party name etc then save it while saving the voucher a window will appear Step 4: Then specify the transporter details such as transporter name and its ID then proceed

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Why is the tax not being applied properly even when the tax rate is mentioned properly in tax category of each item?

If the tax rate not being applied properly even when the tax rate is mentioned properly in tax category of each item there could be a several reasons of it:
Step 1: If you are using date wise tax rate feature in that case you may face this issue
Step 2: If you have specified tax rate on the basis of price you may face this issue
Step 3: If you have selected wrong sale or purchase type in voucher
Step 4: In case of tax at voucher level make sure to apply tax in bill sundry grid 
Step 5: Ensure that the invoice is generated with accuracy

I issued credit notes for sales returns but my accounts still show the original sales amount. What should I do?

If you issued credit notes for sales returns but your accounts still show the original sales amount, follow these steps:
Step 1: Check the account taken at the time of the sales return (credit note). If it's different, it will not reflect otherwise, it will reflect.
Step 2: If you are adding a credit note (without item) or not taking the sale account at the time of entering the voucher, it will not reflect.
Step 3: When entering a credit note (without item), adjust it with the original sales. If you want the effect in the sales account, take the sale account at the time of entry.

I want to modify an existing voucher but am unable to do so. What is the process to edit/modify vouchers?

To edit or modify an existing voucher in BUSY, you can follow these steps:
 Step 1 : CLick on transactions
 Step 2 : Select voucher type
 Step 3 : Click on modify mode
 Step 4 : Make the necessary changes to the voucher details, such as the amount, date, or any other relevant information.
 Step 5 : Save the changes by clicking on the Save button.
 Step 6 : If you encounter any errors or issues while saving the changes, make sure to resolve them before proceeding.
 Step 7 : Once the changes are saved, the voucher will be updated with the modified information.

How do I delete or modify salary vouchers that I already entered in a previous financial year?

If you want to correct mistakes or modify existing transactions in BUSY, you can follow these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Transactions tab and choose the type of voucher that you want to add or edit, such as sale, purchase, etc.
Step 2: After selecting voucher type click on Modify and select the voucher no. that you want to change. You can make any changes that you want and then click on Save again.
Step 3: You can also open that voucher from the list of vouchers.
Step 4 : To Delete voucher Press F8

I want to regenerate correct dual entry vouchers. What is the process to do this in BUSY?

To regenerate correct dual entry vouchers in BUSY, you can follow these steps:
 1. Go to the "Housekeeping" section in the software.
 2. Look for the option called "Regenerate Dual Voucher" and select it.
 3. Follow the prompts and select the appropriate filters or date range for the vouchers you want to regenerate.
 4. Confirm the process and let the software regenerate the dual entry vouchers.
 5. After the process is complete, check the vouchers to ensure they have been regenerated correctly.
 Please note that it is recommended to take a backup of your data before running the regenerate dual voucher process.

My import invoice from supplier does not include GST. Can I still get ITC on IGST?

Yes, you can still claim Input Tax Credit (ITC) on IGST even if your import invoice from the supplier does not include GST. To record transactions in BUSY, you can follow these steps:
 Step 1: Go to the Transaction menu and click on Purchase.
 Step 2: Click on Add and enter all the required details such as Date, Vch no, etc.
 Step 3: Purchase Type should be of Import and the IGST bill sundry contains the account of IGST input and IGST paid account under the current assets.
 Step 4: Next, you need to pass payment voucher to record the payment of IGST paid.

I made a mistake in an invoice voucher. How can I modify or delete the voucher?

If you want to modify or delete your invoices in BUSY, you can follow these steps:
 Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc. You can also open that invoice from the list of vouchers.
 Step 2: Click on Modify and open the voucher that you want to change or remove.
 Step 3: Make the necessary changes and save them again.
 Step 4: To delete the voucher, click on Delete button or press F8 after opening it.
 Note: Take latest backup of your data before making any changes.

Do I need to do any additional configuration for dispatch details to reflect on invoice?

In BUSY, you do not need to do any addition configuration for dispatch details to reflect on invoice.
To add dispatch details on a bill in BUSY, you can follow these steps:
Step 1: Go to Transaction then click on sales voucher type 
Step 2: Then click on Add tab and create sales invoice with required details
Step 3: When saving a sales invoice in BUSY, a transport window will appear. In this window, select Bill from dispatch from in the transaction type field and specify Y to enable dispatch details, then you can enter the dispatch details in the provided fields below and save the voucher.

How do I apply IGST and SGST/CGST correctly in BUSY for interstate and intrastate transactions?

To apply IGST and SGST/CGST correctly in BUSY for interstate and intrastate transactions you need to follow below steps:
 Step 1: Go to Transactions then select the voucher type such as Sales, purchase, sales return purchase return etc.
 Step 2: Click to Add then enter voucher series date voucher no.
 Step 3: Then it will ask for sale/purchase type so have to choose local- itemwise/ taxincl/ multirate in case of intra state transactions.
 Step 4: In case of Inter state transaction you have to select central-itemwise/taxincl/multirate sale/purchase type.
 Step 5: Then have to enter the party details and item details accordingly and save voucher.

How do I add transporter details and pincode to generate a GST invoice without errors?

You can specify pincode in party master 
 And if you want to specify transport details you need to follow these steps:
 Step 1: Make sure you have enabled the input transport details from voucher series configurtion
 Step 2: If it is local sale/purchase then Make sure you have tick the transport details in local sale purchase option from GST/VAT configuration 
 Step 3: Then open the invoice specify the details such as voucher number,party name etc then save it while saving the voucher a window will appear
 Step 4: Then specify the transporter details such as transporter name and its ID then proceed

Frequently AskedQuestions