Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
What steps should I follow to remove an incorrect pin code?
To correct the pincode of your company or the party in BUSY, you can follow these steps:
Step 1: For your company pincode, go to the Company menu and select Edit Company. Then enter the correct pincode in the Address field.
Step 2: For e way bill generation go to Administration and click on Configuration.
Step 3: Select Features / Options and click on GST / VAT.
Step 4: Click on configure option along with E way bill required option and correct the pincode.
Step 5: For parties pincode open the party master and correct that.
Note: Take backup of your data before making any changes.
Why am I getting errors when recording a sale in BUSY?
When you are recording the sales entry then sure the following steps :
Step 1: You have select the correct sale/purc type according to the party master state.
Step 2: You have mention the correct tax category in the item master then correct tax will get charge as per the sale/purc type.
Step 3: Make sure to select the Item unit which is mention in the item master or in unit conversion. As if you select any other unit then will show error.
Step 4: Make sure you have apply the correct tax as per the sale/purc type of local,central,export.
Can I apply item-wise discounts while scanning products during sales?
Yes, you can apply item wise discount while scanning products during sales. To know how to enable item wise discount, follow the below steps:
Step 1: Go to administration menu then click on configuration sub menu.
Step 2: Choose voucher series configuration then select the required voucher type like sales, purchase etc.
Step 3: Select the series of voucher then click on voucher configuration tab which appear in right side for screen.
Step 4: Set Y on item wise discount option and specify discount structure as required.
Step 5: When scan products in sale voucher you can mention discount in the item wise discount window.
How to check if the configuration is changed in BUSY?
If you want to check configuration is changed in BUSY please follow these steps:
Step 1: Go to administration menu Then click on configuration submenu
Step 2: Then click on features and options tab
Step 3: Then click on general tab
Step 4: Then select user activity log option as Y to enable it and save the changes
Step 5: After that whenever you do any changes in your configuration it will record in your database
Step 6: To check the report go to display and then click on check list
Step 7: Then click on user activity log and then you can check the report accordingly
How can I fix errors while generating invoices in BUSY?
To fix errors while generating invoices in BUSY, you can follow these Steps:
Step Step 1 : Check for any missing or incorrect information in the invoice, such as party details, item details,item amount, quantity or tax information.
Step Step 2 : Verify that the invoice is compliant with GST rules and regulations.
Step Step 3 : Ensure that all required fields are filled out correctly.
Step Step 4 : Double-check the calculations and make sure they are accurate.
if you still facing issue, you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
Steps to resolve errors preventing entry or saving of invoice details in BUSY?
Steps to resolve errors preventing entry or saving of invoice details in BUSY
Software. please follow the given steps
Step 1: Read the message Carefully
Step 2: take the corrective Action and Fullfil the condition stated in the error message
Step 3: Try to search solution with the key field Like date is out of financial year then correct
year in the date as per the current financial.
If still having same issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
How can I validate my imported data for errors before generating vouchers?
Before you generate vouchers in BUSY, you should validate the imported data for errors by following these steps:
Step 1: Check the imported data in BUSY and make sure all the required fields are correct.
Step 2: Look for any missing or wrong information, such as voucher numbers, inventory items, or tax rates.
Step 3: Compare the imported data with the original source documents, such as invoices or receipts.
Step 4: Cross-check the imported data with any existing data in BUSY to ensure accuracy and avoid duplicates.
Step 5: Correct or adjust the imported data as needed before generating vouchers.
The voucher is not getting saved with the correct GST treatment. What should I check?
If your voucher is not getting saved with correct GST treatment, then you need to check these steps in BUSY:
Step 1: Check the Sale / Purchase type is correct as per the party you have selected either local or interstate.
Step 2: Check the correct tax category mentioned in the item master.
Step 3: Ensure that the tax applied properly in voucher.
Step 4: Check the voucher number should not be exceed 16 characters.
Step 5: Make sure the tax account is correct in the tax bill sundries.
Step 6: Check the tax type of tax account is correct.
I want to record discounts provided to customers separately in BUSY rather than adjusting sales. What steps should I follow?
To record discounts provided to customers separately in BUSY rather than adjusting sales,please folllow below steps :
Step 1 : Check the Your Invoice , discount is appied or not .
Step 2: Check the if item wise discount is applied on each item of the invoice
Step 3: Check the Discount bill sundry configuration
Step 4 : Check the Bill sundry sales account tagging account
Step 4 : Go to standard invoice configuration
Step 5: select the Discount amgt column from body settings and save
Step 6 : Check the invoice print preview
The party I want to generate a bill for is registered in UP but the delivery address is in Punjab. How do I enter the addresses correctly in BUSY?
If your party is registered in Uttar Pradesh then you need to enter Uttar Pradesh address details in the party master and if the delivery address in punjab then you need to enter punjab address in billing shipping window during voucher entry.
To enable Billing / Shipping feature, you need to follow these steps:
Step 1: Go to Administration menu and click on Configuration.
Step 2: Select Voucher Series Configuration and choose voucher type such as Sales, Purchase, etc.
Step 3: Select your series and click on Voucher Configuration.
Step 4: Here, you can enable option called Seperate Billing / Shipping Details and save.