Frequently Asked
Questions

Q: How can I enter the port code in export invoice in BUSY?

To enter the port code in export invoice in BUSY, follow these steps: Step 1: Go to administration section then click on sales voucher and click on add tab. Step 2: Now, Mention then voucher number, date, select export sales type, party name and material center in header part of invoice. Step 3: Next, create the invoice with item details and apply tax. Step 4: While save the invoice, you will get export shipping bill details in which you have to click on update port address and specify the port details in it. Step 4: After update the port details, save the invoice.

Q: Why is my stock is showing negative while doing entries in BUSY?

There could be a several reasons if stock is showing negative while doing entries in BUSY: 1. If you dont have stock for that specific item in that particular voucher date 2. If you have selected wrong material centre in the voucher 3. If all the points are correct check that you are using latest version of BUSY software 4. Run the update master balance utility from the house-keeping menu after backup of your current data 5. If you dont have any opening or closing stock for that item in that case also it will give you a prompt for a negative stock

Q: How can i update the place of supply for sales voucher as per shipping details in BUSY?

If you want to update the place of supply as per shipping details in sales voucher then follow the below steps: Step 1: Go to transaction section then click on sales voucher and select add option. Step 2: Now, Mention then all the invoice details like voucher date, number, party details, item details along with quantity and price etc. Step 3: While save, a window for billing and shipping details will open where you need to select billing shipping details in gst report basis to pick shipping details as place of supply and mention the shipping address then save the voucher.

Q: In my BUSY, bills are not getting generated due to "no record found". What should I check?

If you are facing the issue of bills not getting generated in BUSY due to no record found, you should check the following: 1. Make sure that you have entered the correct data and details for the bill. 2. Check if there are any missing or incomplete entries in the bill. 3. Verify if the necessary information, such as party details and product/service information, is correctly entered. 4. Ensure that the bill is being generated for the correct period or date. 5. Check if there are any errors or warnings displayed during the bill generation process.

Q: How do I delete or cancel an invoice that I have created incorrectly on the software?

If you want to cancel or delete your vouchers in BUSY, you can follow these steps: Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc. Step 2: Click on Modify and open the voucher that you want to change or remove. Step 3: Make the necessary changes and save them again. Step 4: To delete the voucher, click on Delete button or press F8 after opening it. Step 5: To cancel invoice press ALT+X or Cancel button from top of the entry view.

Q: I made a mistake in the invoice amount. How can I edit or delete the invoice?

If you want to modify or delete your invoices in BUSY, you can follow these steps: Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc. Step 2: Click on Modify and open the voucher that you want to change or remove. Step 3: Make the necessary changes and save them again. Step 4: To delete the voucher, click on Delete button or press F8 after opening it. You can also open that invoice from the list of voucher or from the related ledger.

Q: How do I record receipt of stock in one unit but issue it in another unit?

For recording receipt of stock in one unit and issue in another unit, you need to follow below steps: Step 1: Go to administration menu and select configuration from it. Step 2: Then select feature and option from it and after that select inventory option. Step 3: Under inventory tab tick on alternate unit of item and click on save button to save the changes. Step 4: Then go to administration then masters and select item then add option to add the item and maintain both unit. Step 5: After setting alternate unit for item you can enter sale purchase with both units.

Q: The software is not calculating GST/VAT correctly on bills. How can I troubleshoot and fix this issue?

If the tax is not calculating correctly in the voucher, then pls check the below steps. Step 1: Make sure you have selected the correct sale purc type as per the local, central or export transaction. Step 2: Mention the correct tax category in the item master. Step 3: Apply the tax bill sundry in the voucher and make sure that the tax bill sundry configuration should be proper. Step 4: Check the sale purc type, If you have configure the different tax rate accounts. Then make sure that all the tax rate should be define properly.

Q: I am having issues with generating proper GST invoices in BUSY. How can I resolve this?

To resolve issues with generating proper GST invoices in BUSY, you can try the following Steps: Step 1 : Check if you have entered the correct GST details for your party, including the GSTIN number and state code. Step 2 : Ensure that you have selected the correct GST rates for your products or services. Step 3 : Verify that you have entered all the required details for a GST invoice, such as party name, address, and invoice number. Step 4 : Make sure that you have enabled the e-invoice feature in BUSY, as this is necessary for generating GST-compliant invoices.

Q: I am getting an error while trying to add/edit an entry. How do I resolve it?

If you are getting an error while trying to add/edit a entry in BUSY you can follow these steps to solve this issue: Step 1: Ensure that you have specify all the fields correctly in BUSY Step 2: Make sure all the details of voucher such as party name,item name and amount etc is accurate Step 3: Ensure that all the configuration you did as per the requirement is correct Step 4: Make sure you are using the latest version or update of BUSY software Step 5: if same issue persist check the error description and try to solve it accordingly

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I enter the port code in export invoice in BUSY?

To enter the port code in export invoice in BUSY, follow these steps:
Step 1: Go to administration section then click on sales voucher and click on add tab.
Step 2: Now, Mention then voucher number, date, select export sales type, party name and material center in header part of invoice.
Step 3: Next, create the invoice with item details and apply tax.
Step 4: While save the invoice, you will get export shipping bill details in which you have to click on update port address and specify the port details in it.
Step 4: After update the port details, save the invoice.

Why is my stock is showing negative while doing entries in BUSY?

There could be a several reasons if stock is showing negative while doing entries in BUSY:
1. If you dont have stock for that specific item in that particular voucher date
2. If you have selected wrong material centre in the voucher
3. If all the points are correct check that you are using latest version of BUSY software
4. Run the update master balance utility from the house-keeping menu after backup of your current data
5. If you dont have any opening or closing stock for that item in that case also it will give you a prompt for a negative stock

How can i update the place of supply for sales voucher as per shipping details in BUSY?

If you want to update the place of supply as per shipping details in sales voucher then follow the below steps:
Step 1: Go to transaction section then click on sales voucher and select add option.
Step 2: Now, Mention then all the invoice details like voucher date, number, party details, item details along with quantity and price etc.
Step 3: While save, a window for billing and shipping details will open where you need to select billing shipping details in gst report basis to pick shipping details as place of supply and mention the shipping address then save the voucher.

In my BUSY, bills are not getting generated due to "no record found". What should I check?

If you are facing the issue of bills not getting generated in BUSY due to no record found, you should check the following:
 1. Make sure that you have entered the correct data and details for the bill.
 2. Check if there are any missing or incomplete entries in the bill.
 3. Verify if the necessary information, such as party details and product/service information, is correctly entered.
 4. Ensure that the bill is being generated for the correct period or date.
 5. Check if there are any errors or warnings displayed during the bill generation process.

How do I delete or cancel an invoice that I have created incorrectly on the software?

If you want to cancel or delete your vouchers in BUSY, you can follow these steps:
 Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
 Step 2: Click on Modify and open the voucher that you want to change or remove.
 Step 3: Make the necessary changes and save them again.
 Step 4: To delete the voucher, click on Delete button or press F8 after opening it.
 Step 5: To cancel invoice press ALT+X or Cancel button from top of the entry view.

I made a mistake in the invoice amount. How can I edit or delete the invoice?

If you want to modify or delete your invoices in BUSY, you can follow these steps:
 Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
 Step 2: Click on Modify and open the voucher that you want to change or remove.
 Step 3: Make the necessary changes and save them again.
 Step 4: To delete the voucher, click on Delete button or press F8 after opening it.
 You can also open that invoice from the list of voucher or from the related ledger.

How do I record receipt of stock in one unit but issue it in another unit?

For recording receipt of stock in one unit and issue in another unit, you need to follow below steps:
Step 1: Go to administration menu and select configuration from it.
Step 2: Then select feature and option from it and after that select inventory option.
Step 3: Under inventory tab tick on alternate unit of item and click on save button to save the changes.
Step 4: Then go to administration then masters and select item then add option to add the item and maintain both unit.
Step 5: After setting alternate unit for item you can enter sale purchase with both units.

The software is not calculating GST/VAT correctly on bills. How can I troubleshoot and fix this issue?

If the tax is not calculating correctly in the voucher, then pls check the below steps.
 Step 1: Make sure you have selected the correct sale purc type as per the local, central or export transaction.
 Step 2: Mention the correct tax category in the item master.
 Step 3: Apply the tax bill sundry in the voucher and make sure that the tax bill sundry configuration should be proper.
 Step 4: Check the sale purc type, If you have configure the different tax rate accounts. Then make sure that all the tax rate should be define properly.

I am having issues with generating proper GST invoices in BUSY. How can I resolve this?

To resolve issues with generating proper GST invoices in BUSY, you can try the following Steps:
Step 1 : Check if you have entered the correct GST details for your party, including the GSTIN number and state code.
Step 2 : Ensure that you have selected the correct GST rates for your products or services.
Step 3 : Verify that you have entered all the required details for a GST invoice, such as party name, address, and invoice number.
Step 4 : Make sure that you have enabled the e-invoice feature in BUSY, as this is necessary for generating GST-compliant invoices.

I am getting an error while trying to add/edit an entry. How do I resolve it?

If you are getting an error while trying to add/edit a entry in BUSY you can follow these steps to solve this issue:
Step 1: Ensure that you have specify all the fields correctly in BUSY
Step 2: Make sure all the details of voucher such as party name,item name and amount etc is accurate 
Step 3: Ensure that all the configuration you did as per the requirement is correct
Step 4: Make sure you are using the latest version or update of BUSY software
Step 5: if same issue persist check the error description and try to solve it accordingly

Frequently AskedQuestions